PushOwl/Brevo: Email,Push,SMS

While this app can be a quite confusing to figure out how to navigate and use, with so many different settings, the customer service is great-Harish guided me right through the process, answering all my questions and showing me how to use different feature with screenshots and screen recordings, and most of the time he was very quick with his responses. Thank you Harish.

I initially downloaded PushOwl so that I could sync my clients from Shopify with my Brevo account. While I found the interface a little confusing and had some hiccups with the installation, I can only say that their customer support is world-class.

I had a moment of panic when I thought I had deleted all of my Brevo account details, and I contacted the chat support for help. The agent, Sowbagya, carefully walked me through the process of linking my new accounts and showed me where all of the missing data was. She was kind, thorough, and patient. I went from sheer panic to feeling like I was in the best hands possible in just moments.

If every company had people like this, we'd get a lot more done and be a lot happier. Five star service!

This app and team are absolutely insane (in the best possible way). When you really get used to their platform, you'll realize that they have capabilities to rival with Klaviyo on the email marketing front, including robust automation & event tracking on your site (and the event tracking, in my opinion, is even better than Google Tag Manager/Google Analytics). In addition to that, they also have Web Push. And to top it all off, it's at a jaw dropping price point.

I should mention, setting things up wasn't as easy as I imagine a Klaviyo would be, but the support from Sowbagya and team was phenomenal. We've been going on almost a month where their team has either set up automations for me, or, when important site data or features were missing, had their developers fix the issues or create new features within days (and not custom for my site - pushing out these fixes and features across the product). I haven't seen such speedy implementation of my feature requests on any other app.

Overall, I think I'll be sticking with Brevo and PushOwl. More people need to discover this platform for their email marketing.

CS is super slow.
The sign up is a mess with Brevo vs Pushowl.

I first signed up on Brevo using my personal email. When I input my shop URL, it made me install the Shopify app. Which I did. But this seemed to have created a separate account under PushOwl because the email for Shopify was different.

And now, without knowing the different accounts existed, after I kept working directly on Brevo, paid the first subscription, did all my CNAME verification, imported data from Mailchimp and after sending my first email, the CS told me I need to cancel the Brevo account, and use the PushOwl account. That is when I noticed this account thing is really messed up with this service.

So confusing.

And CS does not respond. I have to wait a day to get a simple reply.

Yash was super helpful to connect my Shopify website and make everything smooth and efficient !
Thanks a lot for the great service.

Piyush was super helpful and managed to merge my two accounts very quickly without losing any data. Thank you!

I’ve had a great experience with PushOwl/Brevo, especially with their customer support. Whenever I encountered an issue, their team was incredibly patient and responsive. They didn’t just offer solutions—they took the time to walk me through the steps to resolve any problems. It’s clear they’re committed to making the user experience as smooth as possible. Whether through email, push notifications, or SMS, the support has been top-notch, and I really appreciate their dedication to helping users get the most out of their platform.

This has completely revolutionized my business! So easy to use and basically automatic once you've got the ball rolling. Nayan is my lord and savior on the customer support team, a God amongst men. He's been at my beck & call from the start. Extremely patient with my lack of knowledge and amazingly professional! Can't recommend the package enough as a whole.

The setup was painful for our headless store, some of the triggers aren't properly documented or just half assed. Support took a couple days to respond with what we needed but was friendly otherwise.

After that there has been an other support request because our Shopify users won't sync properly and the Brevo support hasn't responded for a week. We pay money for something we can't use properly.

We just switched from Klaviyo to Brevo/PushOwl—mainly for price, but also because we were running into some deliverability issues and weren’t getting the support we needed. We haven’t even sent a single email through Brevo yet, but based on the onboarding experience alone, I couldn’t be happier with the decision.

Aritra was our onboarding specialist, and hands down, it was the best customer support experience I’ve had in my entire career. He didn’t just help us get set up—he gave me a full crash course on email deliverability and genuinely went above and beyond to make sure we were set up for success.

Oh, by the way, the call was at 2am his time. That level of commitment is rare, and it honestly blew me away.

Aritra is an absolute rockstar, and if this is the kind of support Brevo offers, I’m excited for what’s ahead.