Brevo(PushOwl):Email,Push,SMS

Do not switch to BREVO SMS, if you come from Yotpo like I did, it's a big scam, they give you a lot of credits, and you believe you are paying top price for SMS while in reality you don't, i made a terrible mistake of moving and paying a yearly upfront price. Plus they are making it super difficult to see what you spend and what was the ROAS associated with it.
Never again

SMS stopped working exactly when I needed them most — during the most important time of the year — even though I had purchased credit in advance.

To make things worse, the first response from their customer service team was: “Oh, they are working,” when it was obvious they hadn’t checked the past 7 days. The backend failed at the worst possible moment, and the support agent (Harish) completely overlooked the issue. I had to insist multiple times just to get an escalation.

A failure from start to finish. Truly unacceptable for a critical period.

This is app is frustrating to use, not intuitive. I came from Omnisend before and found it to be way easier to use.
A few issues just today:
-Slow response time in chat right before Black Friday. I have questions before launching my campaign on Black Friday and have not received a response for many hours. Most other Shopify apps I use have international support who can respond in minutes. There also isn't AI auto responder in chat to answer questions or refer to relevant help pages. They just put you on hold for hours.
-No easy way to convert customers to email subscribers in bulk. I thought this would be a given. I select multiple contacts and there is no obvious way to convert them to email campaign subscribers. I can only add them to lists or segments. I also made a segment a few months ago and when I try to look at it, it is now a dead link (goes to error page) so I can't even access a list from 6 months ago.
-In designer there is no way to have a multicolumn grid with synced products from my store. You can add a product block which allows you to sync only one product per row. If you want to have multicolumn you have to manually build image/text multicolumn by uploading your own images and filling in text, then linking to each product by pasting URLs. There should be an easy way to sync products automatically with a multicolumn product template.

In conclusion, I am a computer savvy person and have had a Shopify store for 5 years. This app should be way simpler to use. I would recommend that Brevo take a look at these issues. Although more expensive, I found Omnisend to be very simple. I only switched because I don't send email campaign often enough to justify the monthly cost. If Brevo can not help with these issues I will be forced to cancel.

Nothing in this stupid platform works correctly. Even a simple abandoned cart flow.
Reporting is poor, you constantly go redirect from one app to another for no reason.
Customer service is the WORST!
They are responsive until they get your money, after that you are alone with all the BS their platform has.

The app has done nothing but drive me nuts. The team has been supportive and responsive enough...but keep telling me the issues been escalated and they'll get back to me...they don't.

Issues I've had (I'm based in Australia);
- SMS will charge me based on number of contacts but not deliver...I've been refunded once because of this issue and thought I'd try again with a new campaign...no better. Awaiting a refund on this as well
- Web Push; each time I need to buy more credits. I'm not on a small budget, I've paid for credits yet the campaigns get paused and they expect more credits to be purchased.

Overall, the experience with the app has been well below expectations, super disappointed. Waste of time.

Did not generate any leads and charged my €60 for something in the last month AFTER i had uninstalled it - AVOID

20 dollars a month. Use to be free. Rip off!

Terrible support and responsiveness to questions and requests.
Push you to the managed services, and if you don't... They will direct you back to chat support, which is not ideal; I am now looking for other options. Just disappointed in it.

My head will explode if I have to watch that skateboarding owl again.

Absolutely pathetic!! I wanted to migrate to omnisend but they are not migrating our push subscribers to the new platform. Just a trick to force users to stick to their platform. Have been chasing them for over 2 months but in vein. Have to start my subscribers from zero on omnisned. Lost 27000+ subscribers on their hand. It's a scam!! They deliberately do this to force you to stay!