Reviews (1,841)

Overall rating
4.8
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing engagement and conversions through Web Push, SMS, and Email. It's praised for its intuitive setup, favorable pricing based on actual sends, and seamless Shopify integration. The user-friendly interface simplifies campaign management, and the exceptional customer support is noted for being prompt and professional. Merchants find it ideal for small businesses due to its robust features and outstanding support.

March 25, 2026

Reached out to Brevo support with a migration issue that was affecting our contact list. Anjali responded within the hour, understood the problem immediately, and had everything resolved before I could even follow up. Fast, professional, and genuinely helpful. Exactly the kind of support that makes you trust a platform.

Pure Nectar
Philippines
5 months using the app
April 29, 2026

Really impressed so far. Very helpful, easy to use, and everything just works the way you want it to. Support has been solid too, which makes a big difference.

10/10... a big step up from what I was using before.

Thrill Flight
United Kingdom
3 months using the app
April 2, 2026

Migrating systems is a massive challenge, and I initially didn't know where to start, especially with the Shopify integration. Between the endless documentation and complex parameters, it was hard to even tell if certain features existed. They say all things are difficult before they are easy, and Yash was the key to making everything feel simple. His quick, insightful, and highly practical suggestions saved me countless hours of troubleshooting. While I’m still perfecting our workaround, Yash’s support has been a ray of sunshine throughout this process. Thank you, Yash!

Sklep online MSI | Oficjalny sklep MSI Polska
Poland
3 months using the app
January 30, 2026

Rahul was incredibly helpful in making sure our Shopify sync was set up correctly and that our contacts migrated smoothly from Klaviyo. His communication was clear, responsive, and thoughtful — and he even took the time to hop on a call to walk through my questions. Feeling confident and excited to get started with Brevo!

CTA Manufacturing
United States
About 3 years using the app
March 17, 2026

Huge thanks to Yash for the assist. We hit a snag with a platform suspension, but he stepped in and made the whole recovery process super smooth and fast! I really appreciate the help, which allowed us to get back to our operations without further delay.

Carhartt WIP Malaysia
Malaysia
About 1 month using the app
April 22, 2026

Amazing customer support. I’m quite new to email marketing and not a developer. AI helped me create some HTML templates, but I still needed help with setting up Brevo and fixing a few issues that weren’t picked up.

Anjali from the Brevo support team was incredibly helpful. She quickly identified the problems, explained the errors in my code, and guided me through the filter setup. She even made some changes to get everything working smoothly with automations.

Really appreciate the support — it made a big difference. I’d definitely recommend them.

Roam smart tracker
United States
22 days using the app
April 17, 2026

Big thanks to Yash for the amazing support during our migration from Klaviyo to Brevo for our Shopify store! Not only was he incredibly responsive, but he also coordinated with his team to fulfill our requests and solve every issue we encountered with impressive speed. I highly recommend Yash’s support to anyone looking to switch platforms and optimize their Shopify integration!

Store Ufficiale MSI | MSI Italia
Netherlands
8 days using the app
January 27, 2026

Staff memebrs are very helpfull, shout out to Yash who helped me today, as a start up myself sometimes it is difficult to find the right email platform as I don't have a huge base to start from, but Yash helped me find the best solution today for my bussiness needs and I am very excited to try the new plan :) Also the AI chat bot is very helpful, but I got conected with Yash in under 2 min which was fantastic. Elina

Pawtastic
Latvia
7 months using the app
February 24, 2026

I would like to warmly thank Nayan and Anjali for their invaluable help. I encountered several bugs due to incorrect settings on my end, and they supported me with kindness, patience, and care until everything was fully resolved.

Being fortunate enough to be bilingual (French and English), I was able to communicate with both support teams, and I find that the French support in particular is especially fast and efficient.

I am currently still on the free plan while I finalize my setup and prepare to launch my business. But one thing is certain: as soon as I make my first sales, I will upgrade to a paid plan without hesitation. The responsiveness is outstanding, and the service is excellent, even for customers on the free plan.

A big thank you to the entire team for your high-quality work. I look forward to growing my pickleball business with you.

Sabrina
Picklegod.dk

PickleGod.dk
France
14 days using the app
April 21, 2026

I was facing some issues as I had 2 Brevo Accounts. I had the help of Harish at support and it changed my whole experience to be honest. He made a lot of work to get it to work. Really amazed by how good it went and that it solved my issue ! Thanks to him and now Brevo.Pushown is working perfectly

The Peluche Factory
France
About 1 year using the app