QuickBooks Online

Very unreliable. does not transfer all payout data from Shopify to QB, meaning you have to figure out which ones were missed and enter them in manually. Quickbooks support is worthless, they told me i have to contact Shopify. The app is made by Intuit, it is their app, but they refuse to support it. The support person I talked to knew less than when i search help in Quickbooks myself. There supposedly is a feature in Admin to sync data, but they do not give that access to users. You have to be an "expert" or QB support to use it, but support didn't even know about it. Quickbooks overall has extremely poor support for all issues.

This app is HOT GARBAGE, and no one wants to take responsibility for it.

It intermittently fails to receive sales data AND records duplicate data. We even changed the cadence at which Shopify sends payouts to our bank account from daily to weekly so that it would be easier to spot errors. That helped – read: the fewer opportunities for it to fail, the fewer times it failed! – but the tool is supposed to help me, not the other way around.

In early July, it stopped recording new sales data altogether. It's now been three weeks since we've received any new data. Now we have to spin up a manual recording process. TRASH

DON'T USE THIS APP. No one supports it. Intuit says call Shopify and I haven't done that because others said they don't support it either. I just decided to stop importing payout transactions. When I contacted Intuit, they said I disconnected it in March. It is now July and it stopped working 8 days ago. Everything seems like it is connected so I uninstalled and reinstalled and it didn't fix it. Going to try and find a new solution instead of wasting more time on this.

very very difficult, been trying to connect for 10 hours. 3rd party and they don't help at all. They blame Shopify and QBO. QBO blames Shopify and Shopify blames QBO. A mess.
why does Shopify and QBO advertise tthem, no accountability, endless exhaustive repeatitve tasks and typing....

how do I set up automating an invoice in QBO when there is a sale on my Shopify.
can someone help me?

Quickbooks does one thing. Accounting, and it can't even get that right with this app. I don't mind that it brings everything over in one deposit and records the Sales, refunds, discounts and shipping as one lump for all sales. The problem I have is with how it handles sales tax. We collect and remit sales tax in two states. We use Shopify tax and it works fine for us. The problem is QB brings it over as a line item. It doesn't separate the different states, counties or city taxes. It brings everything over as one line item of tax. Sure, I can make a manual adjustment to the states sales tax, but that defeats the point of using an app to bring over transactions, and now I run the risk of tax being recorded twice. I can't zero out the tax because now the deposit amount won't match.

I called Quickbooks and was told they are aware of it and they are looking into it. The agent told me it's been a couple of months or so. I'm not holding my breath for it to be resolved anytime soon...

some transactions stopped syncing

This app is messy, only occasionally brought in data and I was never able to implement it in any way close to useful. There is no support and none of the needed updates are being made.

This app doesn't work. Our data keeps getting duplicated and creates a huge mess we have to manually fix.

Intuit is also doing sketchy things by importing 5 star reviews on their app store to try and cover up the mess. One week ago, it had about 2 stars on their app store with a few hundred reviews, similar to here. Two weeks later it has 4.9 stars with thousands of fake AI reviews. Super disingenuous.

Intuit, fix your app!

No support and they blame one another, better off doing manual entires, save yourself time and money, not worth it. QB used to be good, not anymore

This app syncs your Shopify sales into QBO as Sales Orders, not Sales Receipts. This means that they do not show up in financial reports such as sales reports or on your P&L. They simply are record but have no financial impact on your QBO books.

There are instructions to set up the sync so that they come in as Sales Receipts but there is no option when doing the set up.