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Very unreliable. does not transfer all payout data from Shopify to QB, meaning you have to figure out which ones were missed and enter them in manually. Quickbooks support is worthless, they told me i have to contact Shopify. The app is made by Intuit, it is their app, but they refuse to support it. The support person I talked to knew less than when i search help in Quickbooks myself. There supposedly is a feature in Admin to sync data, but they do not give that access to users. You have to be an "expert" or QB support to use it, but support didn't even know about it. Quickbooks overall has extremely poor support for all issues.
This app is HOT GARBAGE, and no one wants to take responsibility for it.
It intermittently fails to receive sales data AND records duplicate data. We even changed the cadence at which Shopify sends payouts to our bank account from daily to weekly so that it would be easier to spot errors. That helped – read: the fewer opportunities for it to fail, the fewer times it failed! – but the tool is supposed to help me, not the other way around.
In early July, it stopped recording new sales data altogether. It's now been three weeks since we've received any new data. Now we have to spin up a manual recording process. TRASH
some transactions stopped syncing
DON'T USE THIS APP. No one supports it. Intuit says call Shopify and I haven't done that because others said they don't support it either. I just decided to stop importing payout transactions. When I contacted Intuit, they said I disconnected it in March. It is now July and it stopped working 8 days ago. Everything seems like it is connected so I uninstalled and reinstalled and it didn't fix it. Going to try and find a new solution instead of wasting more time on this.
Thank you for providing the feedback. We will reach out directly, the app is supported by Intuit and we apologize you were misinformed while contacting support, please continue to contact QuickBooks support for help and we will work on our routing to ensure you reach the dedicated team supporting our integrations.
We will be reaching out directly to ensure payouts are imported and everything is working correctly.
I stopped receiving payouts to review in the For Review tab. I contacted both Shopify and Quickbooks Support and both say that they do not support third party apps/integrations! They both told me to refer to the other company for support. Most disappointing.
I do not know what I can do on my end to resolve this matter.
No support and they blame one another, better off doing manual entires, save yourself time and money, not worth it. QB used to be good, not anymore
It stated my app was installed by the previous owner, which is not the case. Not sure how to put the app on the Shopify Admin sight. It's truly unclear.
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very very difficult, been trying to connect for 10 hours. 3rd party and they don't help at all. They blame Shopify and QBO. QBO blames Shopify and Shopify blames QBO. A mess.
why does Shopify and QBO advertise tthem, no accountability, endless exhaustive repeatitve tasks and typing....
how do I set up automating an invoice in QBO when there is a sale on my Shopify.
can someone help me?
Thank you for providing the feedback, we are following up directly to understand more about the connection issue faced.
Please note, the app is developed internally by the QuickBooks (intuit) team.
Not Working Properly! Not updating all of our sales data.