Reviews (52)

Overall rating
1.8
Counts per rating level
  • 15% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 10% of ratings are 3 stars
  • 6% of ratings are 2 stars
  • 65% of ratings are 1 stars
Edited February 3, 2023

Basically a waste!!!!! I just moved my store from Big Commerce (BC) to Shopify. With BC, all of my order info was synced seamlessly. However, with this app, my Shopify sales aren't fully syncing, which makes QB worthless to me. The sale does appear under the commerce tab, but the customer name isn't included and the sale doesn't appear in my P&L. I subscribe to the plus plan ($85/month) because I ...

Prepared Planet staging
United States
20 days using the app
Intuit Inc. replied February 3, 2023

We appreciate you taking the time to share your experience! Currently, this app supports importing sales orders and payouts from Shopify. The main feature is you can separate ...

October 5, 2023

There are too many problems with this app to list. The three huge ones I've discovered so far are: 1) no app transactions other than credit card transactions are transferred. So no cash, checks, gift certificate, gift card, etc. 2) Although sales tax expenses are captured in the (credit card) transactions, they are not mapped correctly, so if I go to the Sales Tax page, it shows that zero sales ...

Green Mountain Yarn & Fiber
United States
20 days using the app
February 5, 2024

this does not pull in sales receipts with product info. So if you track inventory in quickbooks, it will not reduce your inventory when you sell an item. Unfortunately I disconnected the old version from OneSaas and now I am not able to reconnect OneSaas. What a disaster!

Chocolate and Steel
United States
10 days using the app
March 19, 2023

This app works but is lacking. We have cash transactions that do not import into quickbooks. We also have had an error, called support (very hard to work with them due to language barriers) Opened case of which they said they would follow up, however, no follow up and case was not showing up. I hate to call back as it took hours on the phone but we still have the error.

Woodchuck Woodworking
United States
5 months using the app
Intuit Inc. replied March 20, 2023

Thanks for taking the time to share your experience. Currently cash transactions will have to be manually accounted for, we recommend adding this direct from your bank feed ...

May 2, 2023

I recently had a problem with transferring shop pay installments correctly into QBO but customer experience lead Jerry helped me solve the issue. Other than that, I’ve had a great experience using the connector app.

Arcwood Jewelry
United States
4 months using the app
Intuit Inc. replied June 2, 2023

Thank you! We're glad Jerry was able to help you out and we really appreciate your honest feedback.

February 21, 2023

I need to contact customer service a few times a year. Customer service is outstanding! Very responsive and fast.

GreenfieldBotanics
United States
7 months using the app
Intuit Inc. replied February 27, 2023

Thanks for the great review!

August 3, 2023

It needs new features to create Sales Invoices and also be able to add Shopify POS, it still needs a lot to go

SOLEPLIER
United States
8 days using the app
August 1, 2023

I love the shopify connector by QuickBooks! I has great decreased my time spent entering each individual sale. In addition, it even enhanced the way I was entering information in Quickbooks for improved tracking and analytics! Highly recommend!

dnadoc
United States
3 months using the app
June 23, 2023

I found the connector to be wonky and not user friendly but I have been impressed by the developers' technical support and genuine interest in fixing issues. Jerry, in particular, was very helpful and proactive in helping me troubleshoot my issues (I couldn't add any of the sales into my account!) and helped me fix it (I couldn't explain how). He made himself extremely available for one-on-one ...

RareJule Vintage
United States
2 months using the app
January 20, 2023

I wish i do this sooner
Helps a lot with the accounting formthe business
Now I don’t have to do this manually

Truccos by Keyra
United States
22 days using the app
Intuit Inc. replied January 23, 2023

Thanks for your great review! Glad to hear it's helping reduce some manual work.