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Great app an even better customer service. I worked with Joseph. Got my first etsy order and it never pulled oer into my shopify. Joseph popped up in the customer service window and in 30 seconds had the problem I was trying to work on for a day fixed.
He even followed up with me to make sure everything was setup right. HIGHLY RECOMMEND THIS APP AND JOSEPH!
Great app for syncing Shopify products to Etsy. We ran into a hiccup where the initial sync completed without actually creating any listings due to missing SKUs, but their support (shoutout to Joseph!) jumped in quickly, diagnosed the issue, and got everything synced correctly within minutes. Really appreciated the responsive, hands-on help.
Smooth and easy process; and Joseph was great. Very personable and friendly.
*However* ... I'm extremely concerned about a development that occurred (post-syncing my Shopify and Etsy stores) that I'm hoping will be fixed within the next few hours.
Every single one of our product images (over 200 photos) created on a transparent background in Shopify transferred over to Etsy with a solid black background. It's a complete mess. I've had to place my Etsy shop into Vacation mode until it's fixed.
Joseph has indicated he will look into a fix for the problem and reach out to us imminently. I look forward to getting this resolved and will adjust my review once the situation is fixed.
Just installed the QuickSync app. This saved soooo much time rather than keying in over 300 Shopify variants into Etsy. Their online consultant answered a few questions I had and the integration was seamless. We integrated all Shopify items into Etsy in minutes and already up and running! Great app to have! Great job QuickSync team!
Great app overall! We weren't sure what to expect when connecting our store to the Etsy marketplace, as technology and connecting things on a big scale can be prone to problems with the on-set, but once things got up and running, it has been very helpful in not having to manually keep track of inventory on both shops.
We did run into some glitches at first when it came to getting inventory to sync correctly, as we weren't doing a full 1-to-1 match from our Shopify to Etsy store, but only select products. However, the customer service team overall was fantastic through the process. Joseph helped answer a few questions at the on-set when we first installed, and the majority of the help I later received when going through the bigger issues was from Thea (thank you both very much for helping us fix the initial problems and getting us off the ground).
I would say 5 stars for customer service, but can't quite give 5-stars for the app though because I do notice some odd inventory quantity glitches that happen here and there when manually updating from the Etsy side, so unfortunately I need to pay attention to that here and there. I also wish we didn't have to re-sync products that sell out on Etsy, and then replenish, but I do understand that some automatic functionalities might be limited due to shop platform functionalities.
That being said, a pretty solid solution for what we're doing at the moment. Thanks for the help, team!
Useful app with good customer service. Jayson in particular provided quick, concise and helpful support.
the agent was super helpful and was able to solve my issue quickly! She was very quick to reply!
I initially could not sync, but then Gaspar came live in the chat and helped me to sync over 170 products. Amazing. thanks
Joseph helped me to virtually set up the app. I literally had to do nothing. Looking forward to this smooth sync. I appreciate it.
The agent was super helpful with helping me sync my products to etsy :)