Real ID ‑ Verify Customer IDs , 26 reviews
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Worked well for two times and then gave us errors. When working was very cool. But it's buggy needed to replace it.
Hi there, I'm so sorry you experienced issues sending your third ID check. I've just sent you a few messages in the in-app chat, but I've identified the issue and you should be all set to create checks.
Again, I apologize for the inconvenience this caused and I hope to help your business prevent fraud & chargebacks going forward.
Don't hesitate to reach out to me if you have further questions or need help with the app: dylan@getverdict.com
Thank you,
Dylan
As an early adopter, this app became a vital part of our shopify store.
Unfortunately, Dylan has subsequently increased the pricing by over 100% which makes the product entirely unviable for a low margin business like ours.
If you can afford the prices (or double the current advertised price going off past behaviour) then sure, this is a great solution. Otherwise, back to search the shopify app store for an alternative.
Hi Chris,
I'm sorry, but unfortunately our costs have increased and we can no longer offer you an extension on the original price.
We would love to have you as a customer and are happy to keep compliance as easy and frictionless for you and your customers - however our costs have changed and we'd have to increase prices since January of last year.
We have not canceled your subscription and will continue to support it, even though we're losing money. But we cannot increase your monthly cap at the current terms.
I'm sorry, I wish we could extend your monthly cap at the same pricing it's just not feasible for our business. Again our offer still stands and we wish you the best.
Thanks,
Dylan
We just started using this app but so far the customer service has been great and the app works great and it has helped us offer a much better solution to our customers and help us reduce fraud. Just in time for the holidays. Highly recommend this app. It's hard to find an app that saves you money and helps you provide better customer service.
Thank you so much for the review. It's my pleasure to help your store reduce fraud by proving your customer's identities with biometrics.
Our goal is to increase your revenue saving otherwise risky orders that could have been saved with ID verification.
Please don't hesitate to email me for help or suggestions - dylan@getverdict.com
Thanks again
Dylan
It does what it claims. But some of my customers suspected emails sent by the app are phishing. Please add the settings to send email from our domain by adding SPF records or allow us to integrate our own email sending solutions such as Sendgrid/Mailgun. Update 2021 Oct 5:
I am glad the dev has added the option of sending emails by shop domain. This is a clear improvement.
So I have revised the star rating to 4.
I am looking forward to more versatile pricing plans such as bulk discount when we buy more credits.
Hi,
Thank you for the feedback! We're always adding new ways to build trust between you and your customers.
Just an update, you can now use your own email address for ID check notifications to your customers.
In the Settings section of Real ID, under the Notifications tab you'll find this new feature.
You just need to verify your ownership of the email address with a link your inbox, then we can start sending ID checks on behalf of your email address.
Your customers will see the ID check is directly related to their order and will help build trust with the process. I hope this helps with your concern!
If you have any more feature requests, suggestions or questions please contact me at dylan@getverdict.com or chat with us in the app.
Thanks,
Dylan
App-idea is good, and maybe very useful in US or other countries. But it does not work with german passes and also not with german driver-licences. - A better personalisation and translation for the customer frontend would be helpful, as you cannot translate the User interface into another language. People must speak english. Maybe we are coming back in future after the app is more mature.
Hi,
Thank you so much for the helpful feedback - yes multi-lingual support for Spanish, German & French is on our roadmap. We're in the middle of making big changes to the frontend ID verification flow to support this as well as make it even more intuitive for your customers.
The German Licenses & Passports support should be working however, we're investigating if the algorithm is having issues recognizing those and I'll update this comment when we learn more.
If anything else comes to mind, please don't hesitate to ask you can reach me at dylan@getverdict.com - happy to have you back and yes expect changes. Have a great day.
This app has been a life savor when it comes to having a solid and working ability to check customer IDs. Not only does the app work flawlessly, the support from the app is exceptional - nearly always available to help and the updates and custom requests are constantly fulfilled. I can't thank the team enough for this amazing app!.