Reviews (39)

Overall rating
4.9
Counts per rating level
  • 87% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 5% of ratings are 1 stars
September 27, 2022

This app has been greatly beneficial to our store, saving hundreds of pounds in chargebacks and guaranteeing security with flagged orders. Highly recommended and customer service were very helpful!

Box Menswear
United Kingdom
3 months using the app
December 8, 2020

We use this app to help prevent fraudulent transactions by verifying the information provided with the information the customer provides checking out. There were some issues in the beginning, but like all new apps, features were added to help fix the issues. There are some bugs, but as the app grows, it will be ironed out. The developer is very communicative and responds quickly and does ...

SmokeShopGuys
United States
2 months using the app
February 23, 2023

The app does everything it says it does and works very well. Helped reduce our fraud to zero. Dylan has been the greatest help with any questions or issues we may be having. Would highly recommend this app if you need a ID verification tool or simply to reduce fraud from different billing and ship to addresses

dabX
United States
About 2 months using the app
March 8, 2023

This app has helped us save time verifying orders and simplifying the process! We absolutely recommend this app to all stores!

Kies Motorsports
United States
About 1 month using the app
Edited January 12, 2022

App-idea is good, and maybe very useful in US or other countries. But it does not work with german passes and also not with german driver-licences. - A better personalisation and translation for the customer frontend would be helpful, as you cannot translate the User interface into another language. People must speak english. Maybe we are coming back in future after the app is more mature.

MARBLE-MADNESS GmbH
Germany
About 1 month using the app
Verdict replied January 13, 2022

Hi,

Thank you so much for the helpful feedback - yes multi-lingual support for Spanish, German & French is on our roadmap. We're in the middle of making big changes to the ...

May 4, 2023

I did 5 test on myself, all non working properly, then ask a customer to do 1, for my shame did not work too. Then finally work partially but not with the head turning.

They told me I would not be charged BUT got charged €15.75 + $17.08 to be charged on next month for an app that NEVER WORKED 100% and only 1 time work 90% but did not catch the face turning.

The app is not done, need a lot more ...

DaRoAn
Spain
22 days using the app
Verdict replied May 4, 2023

Hi,

I'm sorry you had so many issues, including with Shopify's billing system. I definitely understand the frustration when it comes to refunds, there are certain limitations ...

April 11, 2023

App is great! Does what it says and really helpful for age verification. Easy process and great customer service.
I can recommend this app.

Soostie
United Kingdom
21 days using the app
November 13, 2020

We just started using this app but so far the customer service has been great and the app works great and it has helped us offer a much better solution to our customers and help us reduce fraud. Just in time for the holidays. Highly recommend this app. It's hard to find an app that saves you money and helps you provide better customer service.

Brothers with Glass
United States
11 days using the app
Verdict replied November 13, 2020

Thank you so much for the review. It's my pleasure to help your store reduce fraud by proving your customer's identities with biometrics.

Our goal is to increase your ...

July 8, 2021

This app has been a life savor when it comes to having a solid and working ability to check customer IDs. Not only does the app work flawlessly, the support from the app is exceptional - nearly always available to help and the updates and custom requests are constantly fulfilled. I can't thank the team enough for this amazing app!.

Promoco DC
United States
About 5 hours using the app