Powerful new features, services and plugins for your Shopify store
Reamaze

Reamaze

Developed by Reamaze

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Price: From $0.00 / month Free Trial: 14 days More info
  • Stay connected to your customer as efficiently as possible, both offline and online via Live Chat.
  • All your email, Facebook, Twitter, Instagram, and Live Chat conversations into one place so you can interact with customers no matter where they are.
  • Have more than one store? Manage all your stores' customer support in one place.

Keeps you focused


Selling things, whether online or offline is tough business. Therefore it’s even more important to stay connected to your customer as efficiently as possible.

Frustration-Free


Knowing a customer’s past orders, order numbers, and returns status without having to search will turn you into a customer service superstar and help keep you focused on what's important - selling. Watch walkthrough: https://youtu.be/B3zk1qbwPas

Email and Social Together

Reamaze allows you to bring in your email, Facebook, Twitter, and Instagram conversations into one place so you can interact with customers no matter where they are.

Worry-Free


Whether it’s a request for a different colored mug via email or a tweet about a late shipment, you can relax knowing you can reply to both in a unified consistent dashboard designed to alleviate customer pains.


Reamaze handles the complexity of sending it to the right social network or email address.

Be There Live


Simple, Integrated, Livechat

Integrated


Easily add both Live and Offline support to your site/store with Reamaze.js. No coding knowledge required! Use our amazing widget builder! See http://bit.ly/1FYLURR and https://youtu.be/B3zk1qbwPas

On Or Off


Your agents can go live or come offline at any time. Reamaze will give your customers the best available option depending on available staff.

Beautifully designed


We believe awesome customer service is an extension of your ability to strike up meaningful conversations. Everything in Reamaze is designed to reflect this simple concept.


We don’t dwell in meaningless features like ticket numbers or customer logins. Instead, we focus on designing a product that is intuitive and simple not only for you but also for your customers.

Features



  • Email, Facebook, Twitter, Instagram support

  • Live Chat

  • Public sites

  • Free built-in external and internal knowledgebases

  • Free multi-brand management

  • Simple CRM

  • Team collaboration and staff notes

  • Automated workflows

  • Customizable email templates

  • Automatic collision detection

  • Customizable notifications, tags, and filters

  • Response templates

  • Conversation permalinks

  • Autoresponders

  • Volume, response time, and staff reports

  • JavaScript integrations with plug-and-play widget builder

  • Works on mobile devices

Reamaze reviews (13)

posted

We should've used this app earlier. Setting up channel for each sales channel is very helpful. This app has almost everything for the customer service. Their support is awesome too. I want to give them 10 stars, if it's possible. Thank you for saving our time.

posted

Loving this app -- we've used all the other help desk web apps on the market, and recently switched to Reamaze, and we're blown away. This is the app we've been looking for in terms of bringing everything together into a single app. No need to have your support staff logged into 3 different apps just to monitor support, chat and social media activity. Highly recommended.

posted

I've been with Reamaze for a long time, basically since their inception. The software does its job perfectly without fluff and tools nobody uses.
The integration with Shopify is great. When I get emails from customers, I can see at a glance if, what and when they ordered something.
The integrated chat is a bonus. It could use a little polishing, but the staff promised me they're working on that.

Still worth 5 stars.

posted

Great program -- we are very happy with Reamaze

posted

An extraordinary platform that integrates all of your comment feeds, live chats and customer support emails on one page! It is smart and sophisticated and gives the customer a way to reach you from so many places and allows you to be available in an instant and give great service to your loyal and new customers. Customer support armed me with the know-how to get started and showed great patience as I was learning. Re:amaze Rocks!

posted

One of the best customer support apps on the market (and we've tried them all). The support is top notch too. I'm hoping they launch an iOS app so we could easily handle support on our mobile devices.

posted

Finally , an app that allows us to respond to queries quickly and get an overview of how we perform in replying to them.

posted

We have used other CS apps before and this one is by far the best. Also, support is super fast and always helpful. Highly recommend!

posted

great app, has helped us consolidate and significantly improve our stakeholder comms - awesome tools and an ultra responsive and very cool support crew

great value

posted

So far, so great. I came across this app early on in my build for our new e-shop (open end of June ... plug) and although I've not yet used it in anger I have to say I'm more than impressed; it has all the angles covered for me. I particularly like the tie in between customer service questions which, if relevant, can morph into a knowledgebase question which I post from the app to my knowledgebase page in seconds. Love it. In this current trend of "beautiful software" (Shopify, Xero, Tradegecko etc) I'd add Reamaze to this list. Almost. A little more tarting up of the user interface would get it there. Meanwhile, a great tool for customer service ... which is what it's all about at the end of the day.

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From $0.00 / month

14-day Free Trial. From $20 per month.

14 days

Support & Sales

Reamaze
support@reamaze.com
reamaze.com/apps/shopify
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