Powerful new features, services and plugins for your Shopify store
Reamaze

Reamaze

Developed by Reamaze

19 reviews
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Price: From $0.00 / month Free Trial: 14 days More info
  • Stay connected to your customer as efficiently as possible, both offline and online via Chat.
  • All your Live Chat, Facebook, Twitter, Instagram, SMS/MMS, and Proactive Engagement conversations in one place so you can interact with customers no matter where they are.
  • Have more than one store? Manage all your stores' customer service and customer orders in one account.

Keeps you focused


Selling things, whether online or offline is tough business. Therefore it’s even more important to stay connected to your customer as efficiently as possible.

Frustration-Free


Knowing a customer’s past orders, order numbers, and returns status without having to search will turn you into a customer service superstar and help keep you focused on what's important - selling.

Worry-Free


Whether it’s a request for a different colored mug via email or a tweet about a late shipment, you can relax knowing you can reply to both in a unified consistent dashboard designed to alleviate customer pains.


Reamaze handles the complexity of sending it to the right social network, phone number, or email address.

Full Multi-Channel Presence

Reamaze allows you to bring in your email, Facebook, Twitter, Instagram, SMS/MMS, and website conversations into one place so you can interact with customers no matter where they are.

Integrated and Live


Easily add both Live and Offline support to your site/store with Reamaze.js to chat with customers. No coding knowledge required! Use our amazing Embed Builder! See https://support.reamaze.com/kb/reamaze-embeds-and-3rd-party-integrations.


Leverage powerful rules and conditions to message your online customers Live with Reamaze Cues. See https://support.reamaze.com/articles/message-and-engage-online-customers-with-reamaze-cues.

Be Mobile


iOS and Android mobile apps with SMS/MMS support out of the box. See https://support.reamaze.com/kb/internal-team-productivity/reamaze-for-ios-and-android.

On Or Off


Your agents can go live or come offline at any time. Reamaze will give your customers the best available option depending on available staff.

Beautifully designed


We believe awesome customer service is an extension of your ability to strike up meaningful conversations. Everything in Reamaze is designed to reflect this simple concept.


We don’t dwell in meaningless features like ticket numbers or customer logins. Instead, we focus on designing a product that is intuitive and simple not only for you but also for your customers.

Features



  • Email, Facebook, Twitter, Instagram support

  • SMS and MMS support

  • Integrated Chat

  • Message and engage your online customers with Reamaze Cues

  • Public sites

  • Free built-in external and internal knowledge bases

  • Multi-brand and Multi-store management

  • Simple CRM and contact management

  • Team collaboration and staff notes

  • Conversation events tracking

  • Automated workflows

  • Robust and flexible notifications
  • Customizable email templates

  • Automatic collision detection

  • Customizable notifications, tags, and filters

  • Response templates

  • Conversation permalinks

  • Autoresponders

  • Roles and permissions

  • Volume, response time, and staff reports

  • JavaScript integrations with plug-and-play widget builder

  • Works on mobile devices. iOS and Android mobile apps available.
  • Shopify Integration



    • Show all orders

    • Page through customer orders

    • Show items purchased

    • Show fulfillments and refunds

    • Show order status

    • Process cancellations and refunds

    • Show contact information

    • Merge contact information

    • Facebook Messenger integration

    • And more...
    • Interested? Checkout our knowledge base:

      https://support.reamaze.com/

Reamaze reviews

19 reviews
  1. 5 stars (19 reviews)
  2. 4 stars (0 reviews)
  3. 3 stars (0 reviews)
  4. 2 stars (0 reviews)
  5. 1 star (0 reviews)

Prompt response and speedy solutions! Thank you so much for assisting us to our small problem. Kudos to your team!

posted

Nobody enjoys customer service. When I want to bang out CS in the morning I just want to see a list of messages and easy workflow to watch them disappear. This does it perfectly. Especially if you have multiple shopify stores, sell on other ecom channels, or CS coming in from multiple sources, this is the CRM for you. And development is all over it, squashing bugs like housewife holding two cans of RAID. Get it now before they start pricing for value.

posted

We are huge fans of Reamaze. The functionality, implementation and extremely knowledgeable, helpful and fast support team are absolutely an amazing combination. Reamaze is by far the most valuable tool we use on a daily basis.

posted

Awesome tool for customer service; let's you create templated responses you can click on for frequently asked questions or problems and has a workflow for when things get busy. Well worth it!

posted

Was a good app but i decided to go with something else.

posted

Love using the App so far -- have received feedback from customers who really like the look and having our Customer Rep photos appearing at the top of the conversation. The support is really responsive and have addressed all of my questions/concerns.

The best part for us by far (which no other help desk was able to offer) was the ability to have 4 different Shopify stores support consolidated to one Reamaze account. All Facebook, Twitter, and Support messages for each 4 domains come into one place. It's awesome.

posted

We should've used this app earlier. Setting up channel for each sales channel is very helpful. This app has almost everything for the customer service. Their support is awesome too. I want to give them 10 stars, if it's possible. Thank you for saving our time.

posted

Loving this app -- we've used all the other help desk web apps on the market, and recently switched to Reamaze, and we're blown away. This is the app we've been looking for in terms of bringing everything together into a single app. No need to have your support staff logged into 3 different apps just to monitor support, chat and social media activity. Highly recommended.

posted

I've been with Reamaze for a long time, basically since their inception. The software does its job perfectly without fluff and tools nobody uses.
The integration with Shopify is great. When I get emails from customers, I can see at a glance if, what and when they ordered something.
The integrated chat is a bonus. It could use a little polishing, but the staff promised me they're working on that.

Still worth 5 stars.

posted

Great program -- we are very happy with Reamaze

posted
Get
From $0.00 / month

Free trial for 14 days. Starting from $20 per agent per month.

14 days

Support & Sales

Reamaze
support@reamaze.com
reamaze.com/apps/shopify
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