Re:amaze Live Chat & Helpdesk

Re:amaze Live Chat & Helpdesk

by Reamaze

Customer support helpdesk with live chat, ticketing, and FAQ

5.0 of 5 stars(57 reviews)

True Multi-Channel Support

Re:amaze helps you manage conversations from Chat, Email, Facebook, Messenger, Instagram, Twitter, and SMS in a single shared team inbox!

Engage and Chat with Customers

Chat with customers in real time. Send targeted triggered Livechat messages automatically to promote products or prevent cart abandonment.

Integrated with Shopify

Get real time help desk order information. Process refunds, add notes, and draft orders. Track customer activity and see live cart contents.


About Re:amaze Live Chat & Helpdesk

The Best Multi-Channel Helpdesk and Live Chat Platform for eCommerce Businesses on Shopify and Shopify Plus. Fully integrated With Shopify and Your Favorite Apps.

Re:amaze allows you to bring in your emails, Facebook, Messenger, Twitter, Instagram, SMS/MMS, voice, and website live chat conversations into one shared team inbox so you can interact with customers no matter where you are.

Deeply Integrated with Shopify

Create macros using dynamic Shopify variables to quickly reply to customer questions automatically with workflows.

Re:amaze allows you to connect multiple Shopify stores to a single Re:amaze account. Get real time Shopify order data while helping customers. You can also:

  • See order histories and lifetime value
  • Edit order notes
  • Process refunds and cancellations
  • Access order details in Shopify
  • Add contacts and send messages directly from Shopify
  • View shipping and fulfillment details
  • Create draft orders for faster conversion
  • Synchronize Facebook profiles
  • View customers' cart contents as well as recent activity on your store

Live Chat and Automated Customer Engagement

Easily add live chat support to your storefront with Reamaze.js to engage with customers. No coding knowledge required if using Reamaze's Embed Builder! Reamaze also offers SEO-friendly script loading and guaranteed to not slow down your site load speed.

Leverage powerful rules and triggers to automatically message your online customers with Re:amaze Cues. Send call-to-action prompts, discounts, and promotions via Livechat! You can also use Cues to ask for reviews or to prevent shopping cart abandonment!

Live Customer Events and Traffic Monitoring

Use our Live Dashboard for real time customer and traffic monitoring. See where customers are, where they've been, what's in their cart, and convert them on the spot with a targeted message.

Customer Satisfaction Surveys and Ratings

Allow Re:amaze to do the heavy lifting by scheduling automating satisfaction surveys to go out as soon as a conversation has been resolved or archived. Customers are rate your service quality and even leave additional feedback for you to review.

Deliver Amazing Service Anywhere

Use the Re:amaze mobile app on iOS and Android to help customers while on the go.

Works With Apps You Already Love

Integrations with apps like Smile, Jira, Aircall, ShipStation, Klaviyo, Stripe, Upscope, Twilio, MailChimp, Slack, G Suite, Google Analytics, Pipedrive CRM, and Zapier will turn you into a customer service superstar and help keep you focused on what's most important, selling.

Amazing Features at no Additional Cost

  • FAQ management
  • Built in CRM
  • Workflow automation
  • Macros and dynamic variables
  • Internal staff notes
  • Team presence
  • Response templates
  • Office hours
  • Autoresponders
  • Email templates
  • Tags
  • and more!

Integrates with

  • Slack,
  • MailChimp,
  • Klaviyo,
  • Stripe,
  • Shipstation,
  • Smile.io

See the app in action

Explore how the app works in an example store.

View example store

Support

Pricing 14-day free trial

See all pricing options
Re:amaze Basic

$20/month

$20 per additional staff user.

  • Unlimited email inboxes

  • Social media & SMS support

  • Live chat

  • Shopify integration & customer events

  • Reporting

  • FAQ

  • Auto Workflows

Re:amaze Plus

$40/month

$40 per additional staff user.

  • Basic +

  • Multiple stores

  • Live dashboard

  • Surveys

  • Advanced reporting

  • Staff roles

  • Custom email templates

  • Enterprise plans for 50+ agents

eCommerce Starter

$50/month

$0 per additional staff user.

  • Flat rate pricing

  • All of the features in Basic Plan

  • UNLIMITED team members (staff users)

  • Up to 500 active conversations per month

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Overall rating
5.0 of 5 stars
Based on 57 reviews

  • 5 of 5 stars
    100% of ratings are 5 stars
  • 4 of 5 stars
    0% of ratings are 4 stars
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  • 3 of 5 stars
    0% of ratings are 3 stars
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  • 2 of 5 stars
    0% of ratings are 2 stars
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  • 1 of 5 stars
    0% of ratings are 1 stars
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Most recent reviews

Rocky Trade Network

awesome, awesome, awesome. This is a great tool to integrate all of your channels and support teams into one place. It was between Re:Amaze and Freshdesk for me.. I was going to choose to use a separate account of the free version of rreshdesk for each of my stores, but if you contact the support team they are happy to work out a reasonable price that suits your needs.

I decided to go with Re:Amaze for my support system because they have been so willing to work with me and my team to get things organized for a reasonable price.

Elevated Faith

Reamaze is by far my favorite support app. My team loves the organization and the awesome features. Their support team is unreal as well! :)

Unmanned Vehicle Technologies

At first, the name Re:amaze was confusing to me, but after being on the platform for two months, it makes perfect sense...it IS amazing!

Our store's average order amount is $5,500 and people don't just spend that kind of money on a whim. Our customers are researchers, they visit our site numerous times before even identifying the product they want. Before Re:amaze, we were using Zendesk's chat tool. It worked, as a chat tool, but our customers needed more than that and truthfully, I didn't know how to identify what our customers needed...but Re:amaze already knew and they had it sitting there ready to go. It's a chat platform in front, and an entire customer support ecosystem in the back. From the live view we are able to see our visitors, where they are from, whether they're already a registered customer in our store, what products they have in their cart, their site history breadcrumbs, etc. Then we're able to selectively interact with them if we see behavior that warrants us reaching out, or, we can build out cues that have the system interact with the customer for us based on page visits, behavior, etc. and it is all 100% customizable through their interface, and can be dug into deeper if you know how to code/program. Never has a little chat bubble in the corner of a site done so much for our business.

Within just a couple of days, I had an entire customer-facing support and communication platform up and running, and running well (I'm OCD and incredibly analytical so a normal personal probably could have done it faster). Within the first 72 hours of being live on the site we had our first sale thanks to Re:amaze making it so easy for our customers to reach us, but it didn't stop there. We had real-time information about the customer and their sale right there inside Re:amaze. The customer was able to view their order status immediately, just furthering that rapport that we previously would have had to work incredibly hard to do.

We've all used an app that was either form over function, function without form or that just flat didn't work. Re:amaze not only has its foundation, its primary function, nailed down but it looks good while doing it. Their chat widget, which they call an embeddable, looks absolutely stunning and it's the zippiest widget we have on our site. Little things like being able to either show the avatar of chat operators who are active or a custom one, to modifying every single piece of text to ensure the verbiage matches your brand. It does all of that and SO much more and they have made it nearly effortless to navigate the admin side of things and make these changes live, in real-time for your customers to use.

An app is only as good as the support system behind it, and yet again, the Re:amaze team has that figured out and they've done it better than some of the multi-billion developers/vendors we've been working with for years and a lot of that has to do with their ability to support you directly through Re:amaze. I haven't had to wait longer than an hour for them to respond to a question, and most of the time they respond within minutes.

We cannot thank the Re:amaze team enough for all they have done to build this product and especially for supporting us so well as we worked to integrate it into our workflow. Thank you, Re:amaze!