Re:amaze Live Chat & Helpdesk

Re:amaze Live Chat & Helpdesk

by Reamaze

Customer support helpdesk with live chat, ticketing, and FAQ

5.0 of 5 stars(65 reviews)

Multi-Channel Customer Support

Re:amaze helps manage customer service conversations from live chat, email, Facebook, Messenger, Instagram, Twitter, SMS in a shared inbox.

Live Chat & Engage Customers

Live chat with customers on site. Use chatbots to answer quickly. Auto send triggered messages for promotions or reducing cart abandonment.

For Shopify and Shopify Plus

Get real time help desk order data. Apply refunds, add notes, and draft orders in chat. See cart contents and co-browse when using livechat.


About Re:amaze Live Chat & Helpdesk

The Best Multi-Channel Helpdesk and Live Chat Platform for eCommerce Businesses on Shopify and Shopify Plus.

Connect your Emails, Facebook, Messenger, Twitter, Instagram, SMS/MMS, VOIP, and live chat conversations to a shared inbox so you can provide amazing customer service.

Deeply Integrated with Shopify

Connect multiple Shopify stores to a single Re:amaze help desk and get real time customer order data during customer service.

Create macros with Shopify dynamic variables to quickly reply to support tickets with workflows and templates.

  • See order details, histories, and lifetime value
  • See cart contents, recent activity, and customers' screens
  • See shipping and fulfillment
  • Create draft orders to increase conversions
  • Process refunds and cancellations
  • Edit customer and order notes
  • Add contacts and send messages directly from Shopify
  • Sync Facebook profiles

Boost Engagement, Conversions, and Sales

Add a live chat customer service experience to your storefront to engage customers.

  • Fully customizable livechat support to match your brand
  • No coding required using 1-Click-Publishing
  • SEO-friendly script loading for fast page loads

Apply powerful rules and condition triggers for automatic customer messaging.

  • Send call-to-actions, discounts, and promotions via live chat
  • Ask for reviews automatically after a purchase
  • Up-sell relevant products at checkout
  • Prevent shopping cart abandonment

Reduce Customer Service Volume By 40%

Use Chatbots and workflows to respond quickly with relevant messages and FAQ articles.

  • Hello Bot can automatically greet customers
  • FAQ Bot can reply with FAQ articles for faster customer support
  • Order Bot can answer order questions
  • Chatbot builder (coming soon)
  • Create workflows for advanced chat support scenarios

Perfect For Self Service

  • FAQ and knowledge base management
  • Powerful article editor
  • Optimized for SEO
  • Show your FAQ in live chat
  • Embeddable

Give Agents Full Customer Service Clarity

  • Powerful Live Dashboard for customer support, sales, and marketing
  • See customer activity and location
  • See cart contents in customer chat
  • Send 1-on-1 chat messages and optimize sales
  • See customer screens and co-browse using Peek!

Create Happy Customers

Schedule satisfaction surveys after customer service emails or chats have been addressed.

  • Available for email and live chat tickets
  • Customers can rate your customer support quality
  • Get additional feedback for you to review
  • Detailed reporting for support tickets

Better Teamwork

Customer support teams are more efficient when using Re:amaze.

  • CRM and segmentation
  • Internal notes
  • Team activity sharing
  • Response templates
  • Office hours
  • Autoresponders
  • Email templates
  • iOS and Android mobile apps

Integrates with

  • smile.io,
  • klaviyo,
  • slack,
  • shipstation,
  • octane ai,
  • and 20+ more

See the app in action

Explore how the app works in an example store.

View example store

Support

Pricing 14-day free trial

See all pricing options
Re:amaze Basic

$20/month

$20 per additional staff user.

  • Unlimited email inboxes

  • Social media & SMS support

  • Live chat

  • Chatbots

  • Automated messaging

  • Workflows and Macros

  • Templates

  • Basic reporting

  • FAQ

Re:amaze Pro

$40/month

$40 per additional staff user.

  • Basic features plus

  • Multiple stores

  • Live view of site visitors

  • Advanced reporting

  • Custom hosted domain

  • Custom email appearance

Re:amaze Starter

$50/month

$50 flat rate per month

  • Just starting up? Get all of the features in Basic for unlimited team members. Limited to 500 Active Conversations per month.

Re:amaze Plus

$60/month

$60 per additional staff user

  • Basic and Pro plus

  • Co browsing

  • Staff Reporting

  • Departments

  • Staff Roles

  • Satisfaction Ratings

  • Optional Classic Chat Mode

  • SAML/SSO Integration

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Overall rating
5.0 of 5 stars
Based on 65 reviews

  • 5 of 5 stars
    100% of ratings are 5 stars
  • 4 of 5 stars
    0% of ratings are 4 stars
    (0)
  • 3 of 5 stars
    0% of ratings are 3 stars
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  • 2 of 5 stars
    0% of ratings are 2 stars
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  • 1 of 5 stars
    0% of ratings are 1 stars
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Most recent reviews

Precision Impact

I've used Reamaze for just over 2 years now and I have been very happy with their service and software.

Any time I've had issues, their support team is on top of it and it gets answered within hours.

They've also been busy working on a ton of addons and features since I've joined. Being as busy as I am, it's hard to keep up with these addons but they scheduled a 1-hr review of my account for my 2-year anniversary and helped me update my site with all the new features. Awesome!

I highly recommend them for a small/medium help desk solution!!

Healspire

We found this app to be the most powerful help desk one can ever use for eCommerce. We've been trying in the past 15 years many other solutions such as Zendesh, Helpscout...but re-amaze surpasses them all by far. Nothing is missing yet they have design a very intuitive UI easy to use and configure. Re-amaze helps use unify our entire customer support into a single solution. We can even reply to all our customers comments on social media. The support is really top notch and their price is competitive and fair. Congratulation to all the team!

RPM MOTORSPORT LTD.

Nothing beats this app, used it for a couple of months, and this will be a big deal on day on shopify.