Powerful new features, services and plugins for your Shopify store
Reamaze

Reamaze

Developed by Reamaze

29 reviews
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Price: From $0.00 / month Free Trial: 14 days More info
  • Stay connected to your customer as efficiently as possible, both offline and online via Chat.
  • All your Facebook, Messenger, Instagram, Twitter, SMS/MMS, and Proactive Engagement conversations in one place so you can interact with customers no matter where they are.
  • Have more than one store? Manage all your stores' customer service and customer orders in one account.

Keeps You Focused


Selling things, whether online or offline is tough business. Therefore it’s even more important to stay connected to your customer as efficiently as possible.

Connected to Shopify and your favorite apps


See customers' order info, fulfillment and refund info, refund and cancellation processing, tracking info, draft order creations, and Messenger integration within conversations will turn you into a customer service superstar and help keep you focused on what's important - selling.


Works with apps like ShipStation, Klaviyo, MailChimp, Slack, HipChat, Zapier, G Suite, and much more!

Full Multi-Channel Presence

Reamaze allows you to bring in your emails, Facebook, Twitter, Instagram, SMS/MMS accounts, and website conversations into one shared team inbox so you can interact with customers no matter where they are.

Chat and Engage


Easily add chat support to your site/store with Reamaze.js to engage with customers. No coding knowledge required if using Reamaze's Embed Builder! Reamaze also offers SEO-friendly script loading!


Leverage powerful rules and conditions to message your online customers Live with call-to-action prompts and coupons with Reamaze Cues.

Worry-Free


Reamaze handles the complexity of sending your replies to the right social network profile, phone number, or email address.


Whether it’s a request for a different colored mug via email or a tweet about a late shipment, you can relax knowing you can reply to both in a unified dashboard designed to alleviate customer pains.

Reamaze will also automatically send customers Satisfaction Surveys after their question or issue has been resolved.

Deliver Amazing Service Anywhere


Use Reamaze on iOS and Android with SMS/MMS support out of the box. See https://support.reamaze.com/kb/internal-team-productivity/reamaze-for-ios-and-android.

Built-In CRM


Manage customer conversation histories, profiles, and relevant data within the Reamaze dashboard. Use Reamaze's powerful API for advanced data functionality.

Beautifully designed


We believe awesome customer service is an extension of your ability to strike up meaningful conversations. Everything in Reamaze is designed to reflect this simple concept.


We don’t dwell in meaningless features like ticket numbers or customer logins. Instead, we focus on designing a product that is intuitive and simple not only for you but also for your customers.

Features



  • Email, Facebook, Twitter, Instagram support

  • SMS and MMS support

  • Integrated Chat

  • Message and engage your online customers with Reamaze Cues

  • Automatic Customer Satisfaction Surveys

  • Hosted and public Help Sites

  • Free built-in external and internal FAQs

  • Multi-brand and Multi-store management

  • Simple CRM and contact management

  • IP-based location and timezone tracking

  • Team collaboration and staff notes

  • Conversation events tracking

  • Automated workflows

  • Robust and flexible notifications
  • Customizable email templates

  • Automatic collision detection

  • Customizable notifications, tags, and filters

  • Response templates

  • Conversation permalinks

  • Autoresponders

  • Roles and permissions

  • Volume, response time, and staff reports

  • JavaScript integrations with plug-and-play widget builder

  • Works on mobile devices. iOS and Android mobile apps available.
  • Shopify Integration



    • Show all orders

    • Page through customer orders

    • Show items purchased

    • Show fulfillments and refunds

    • Show order status

    • Process cancellations and refunds

    • Show contact information

    • Merge contact information

    • Facebook Messenger integration

    • Draft orders

    • And more...
    • Interested? Checkout our Knowledge Base

Reamaze reviews

29 reviews
  1. 5 stars (29 reviews)
  2. 4 stars (0 reviews)
  3. 3 stars (0 reviews)
  4. 2 stars (0 reviews)
  5. 1 star (0 reviews)

Great app. Game changer. Makes support from all channels ridiculously easy. A+++++++

posted

Great app , Great Support game changer thank you

posted

Top-tier support responds instantly to issues and questions. The best helpdesk system I trialed (we've tried helpscout, zendesk, and others). It also supports multiple stores, brands, integrates with Instagram and FB.

Overall just amazing.

posted

The app is great! Lots of features and the support team is super helpful!

posted

great app! we use their knowledgebase feature as well. great support as well. no brainer!

posted

Reamaze is fantastic. The app is very powerful and easy to implement. Their customer service team is really responsive, and have even added features based on our suggestions. Highly recommend!

posted

I cannot say enough not only for the Reamaze service, but their customer service. They always help me until I get everything resolved.

Do not hesitate to use Reamaze....seriously!

Kenneth Holland

posted

If I could give this app 100 stars I wouldn't hesitate.
From features to their support this app has been the most amazing app experience I have ever used in my store and I have used a lot of apps in my days.

Wow! Seriously words can't explain how happy and easy this app has made our life in the company. Combining all CS in one place and being able to manage it all, support right there to help you straight away with no delays, taking on board suggestions and implementing it LESS THEN A WEEK!

Thank you so much to all the team at Remaze for such an awesome app! Keep up the good work and looking forward to seeing this app climb to the number 1 spot in Shopify app store no doubt!

posted

The best support app we have used. Very easy to setup and packed with features. Highly recommended.

posted

Awesome app and very easy to use.

posted
Get
From $0.00 / month

Free trial for 14 days. Starting from $20 per agent per month.

14 days

Support & Sales

Reamaze
support@reamaze.com
reamaze.com/apps/shopify
Get Support

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