Selling things, whether online or offline is tough business. Therefore it’s even more important to stay connected to your customer as efficiently as possible.
Knowing a customer’s past orders, order numbers, and returns status without having to search will turn you into a customer service superstar and help keep you focused on what's important - selling.
Whether it’s a request for a different colored mug via email or a tweet about a late shipment, you can relax knowing you can reply to both in a unified consistent dashboard designed to alleviate customer pains.
Reamaze handles the complexity of sending it to the right social network, phone number, or email address.
Reamaze allows you to bring in your email, Facebook, Twitter, Instagram, SMS/MMS, and website conversations into one place so you can interact with customers no matter where they are.
Easily add both Live and Offline support to your site/store with Reamaze.js to chat with customers. No coding knowledge required! Use our amazing Embed Builder! See https://support.reamaze.com/kb/reamaze-embeds-and-3rd-party-integrations.
Leverage powerful rules and conditions to message your online customers Live with Reamaze Cues. See https://support.reamaze.com/articles/message-and-engage-online-customers-with-reamaze-cues.
iOS and Android mobile apps with SMS/MMS support out of the box. See https://support.reamaze.com/kb/internal-team-productivity/reamaze-for-ios-and-android.
Your agents can go live or come offline at any time. Reamaze will give your customers the best available option depending on available staff.
We believe awesome customer service is an extension of your ability to strike up meaningful conversations. Everything in Reamaze is designed to reflect this simple concept.
We don’t dwell in meaningless features like ticket numbers or customer logins. Instead, we focus on designing a product that is intuitive and simple not only for you but also for your customers.