Selling things, whether online or offline is tough business. Therefore it’s even more important to stay connected to your customer as efficiently as possible.
See customers' order info, fulfillment and refund info, refund and cancellation processing, tracking info, draft order creations, and Messenger integration within conversations will turn you into a customer service superstar and help keep you focused on what's important - selling.
Reamaze allows you to bring in your emails, Facebook, Twitter, Instagram, SMS/MMS accounts, and website conversations into one shared team inbox so you can interact with customers no matter where they are.
Easily add chat support to your site/store with Reamaze.js to engage with customers. No coding knowledge required if using Reamaze's Embed Builder!
Leverage powerful rules and conditions to message your online customers Live with call-to-action prompts and coupons with Reamaze Cues.
Reamaze handles the complexity of sending your replies to the right social network profile, phone number, or email address.
Whether it’s a request for a different colored mug via email or a tweet about a late shipment, you can relax knowing you can reply to both in a unified dashboard designed to alleviate customer pains.
Use Reamaze on iOS and Android with SMS/MMS support out of the box. See https://support.reamaze.com/kb/internal-team-productivity/reamaze-for-ios-and-android.
Manage customer conversation histories, profiles, and relevant data within the Reamaze dashboard. Use Reamaze's powerful API for advanced data functionality.
We believe awesome customer service is an extension of your ability to strike up meaningful conversations. Everything in Reamaze is designed to reflect this simple concept.
We don’t dwell in meaningless features like ticket numbers or customer logins. Instead, we focus on designing a product that is intuitive and simple not only for you but also for your customers.