Powerful new features, services and plugins for your Shopify store
Reamaze

Reamaze

Developed by Reamaze

18 reviews
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Price: From $0.00 / month Free Trial: 14 days More info
  • Stay connected to your customer as efficiently as possible, both offline and online via Live Chat.
  • All your email, Facebook, Twitter, Instagram, SMS/MMS, Real Time Messaging, and Live Chat conversations into one place so you can interact with customers no matter where they are.
  • Have more than one store? Manage all your stores' customer support in one place.

Keeps you focused


Selling things, whether online or offline is tough business. Therefore it’s even more important to stay connected to your customer as efficiently as possible.

Frustration-Free


Knowing a customer’s past orders, order numbers, and returns status without having to search will turn you into a customer service superstar and help keep you focused on what's important - selling. Watch walkthrough: https://youtu.be/B3zk1qbwPas

Worry-Free


Whether it’s a request for a different colored mug via email or a tweet about a late shipment, you can relax knowing you can reply to both in a unified consistent dashboard designed to alleviate customer pains.


Reamaze handles the complexity of sending it to the right social network or email address.

Full Multi-Channel Presence

Reamaze allows you to bring in your email, Facebook, Twitter, and Instagram conversations into one place so you can interact with customers no matter where they are.

Be There Live


Simple, Integrated, Livechat

Be Mobile


iOS and Android mobile apps with SMS/MMS support out of the box.

Integrated


Easily add both Live and Offline support to your site/store with Reamaze.js. No coding knowledge required! Use our amazing widget builder! See http://bit.ly/1FYLURR and https://youtu.be/B3zk1qbwPas

On Or Off


Your agents can go live or come offline at any time. Reamaze will give your customers the best available option depending on available staff.

Beautifully designed


We believe awesome customer service is an extension of your ability to strike up meaningful conversations. Everything in Reamaze is designed to reflect this simple concept.


We don’t dwell in meaningless features like ticket numbers or customer logins. Instead, we focus on designing a product that is intuitive and simple not only for you but also for your customers.

Features



  • Email, Facebook, Twitter, Instagram support

  • SMS and MMS support

  • Live Chat

  • Public sites

  • Free built-in external and internal knowledgebases

  • Free multi-brand management

  • Simple CRM and contact management

  • Team collaboration and staff notes

  • Conversation events tracking

  • Automated workflows

  • Customizable email templates

  • Automatic collision detection

  • Customizable notifications, tags, and filters

  • Response templates

  • Conversation permalinks

  • Autoresponders

  • Volume, response time, and staff reports

  • JavaScript integrations with plug-and-play widget builder

  • Works on mobile devices. iOS and Android mobile apps available.
  • Interested? Watch our video tutorial series:

    http://bit.ly/2dJlCzK

Reamaze reviews

18 reviews
  1. 5 stars (18 reviews)
  2. 4 stars (0 reviews)
  3. 3 stars (0 reviews)
  4. 2 stars (0 reviews)
  5. 1 star (0 reviews)

Nobody enjoys customer service. When I want to bang out CS in the morning I just want to see a list of messages and easy workflow to watch them disappear. This does it perfectly. Especially if you have multiple shopify stores, sell on other ecom channels, or CS coming in from multiple sources, this is the CRM for you. And development is all over it, squashing bugs like housewife holding two cans of RAID. Get it now before they start pricing for value.

posted

We are huge fans of Reamaze. The functionality, implementation and extremely knowledgeable, helpful and fast support team are absolutely an amazing combination. Reamaze is by far the most valuable tool we use on a daily basis.

posted

Awesome tool for customer service; let's you create templated responses you can click on for frequently asked questions or problems and has a workflow for when things get busy. Well worth it!

posted

Was a good app but i decided to go with something else.

posted

Love using the App so far -- have received feedback from customers who really like the look and having our Customer Rep photos appearing at the top of the conversation. The support is really responsive and have addressed all of my questions/concerns.

The best part for us by far (which no other help desk was able to offer) was the ability to have 4 different Shopify stores support consolidated to one Reamaze account. All Facebook, Twitter, and Support messages for each 4 domains come into one place. It's awesome.

posted

We should've used this app earlier. Setting up channel for each sales channel is very helpful. This app has almost everything for the customer service. Their support is awesome too. I want to give them 10 stars, if it's possible. Thank you for saving our time.

posted

Loving this app -- we've used all the other help desk web apps on the market, and recently switched to Reamaze, and we're blown away. This is the app we've been looking for in terms of bringing everything together into a single app. No need to have your support staff logged into 3 different apps just to monitor support, chat and social media activity. Highly recommended.

posted

I've been with Reamaze for a long time, basically since their inception. The software does its job perfectly without fluff and tools nobody uses.
The integration with Shopify is great. When I get emails from customers, I can see at a glance if, what and when they ordered something.
The integrated chat is a bonus. It could use a little polishing, but the staff promised me they're working on that.

Still worth 5 stars.

posted

Great program -- we are very happy with Reamaze

posted

An extraordinary platform that integrates all of your comment feeds, live chats and customer support emails on one page! It is smart and sophisticated and gives the customer a way to reach you from so many places and allows you to be available in an instant and give great service to your loyal and new customers. Customer support armed me with the know-how to get started and showed great patience as I was learning. Re:amaze Rocks!

posted
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From $0.00 / month

Free trial for 14 days. Starting from $20 per agent per month.

14 days

Support & Sales

Reamaze
support@reamaze.com
reamaze.com/apps/shopify
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