View and manage your customers' orders, refunds, as well as create orders all within a conversation. Integrations with apps like Facebook Messenger, ShipStation, Klaviyo, MailChimp, Slack, HipChat, G Suite, and much more will turn you into a customer service superstar and help keep you focused on what's important - selling.
Re:amaze allows you to bring in your emails, Facebook, Twitter, Instagram, SMS/MMS accounts, and website conversations into one shared team inbox so you can interact with customers no matter where they are.
Easily add chat support to your site/store with Reamaze.js to engage with customers. No coding knowledge required if using Reamaze's Embed Builder! Reamaze also offers SEO-friendly script loading!
Leverage powerful rules and conditions to message your online customers Live with call-to-action prompts and coupons with Reamaze Cues.
Use our Live Dashboard for real time customer monitoring. See where customers are, where they've been, and convert them on the spot!
Re:amaze handles the complexity of sending your replies to the right social network profile, phone number, or email address.
Whether it’s a request for a different colored mug via email or a tweet about a late shipment, you can relax knowing you can reply to both in a unified dashboard designed to alleviate customer pains.
Re:amaze will also automatically send customers Satisfaction Surveys after their question or issue has been resolved.
Use Re:amaze on iOS and Android with SMS/MMS support out of the box. See https://support.reamaze.com/kb/internal-team-productivity/reamaze-for-ios-and-android.
Manage customer conversation histories, profiles, and relevant data within the Re:amaze dashboard. Use Re:amaze's powerful API for advanced data functionality.
We believe awesome customer service is an extension of your ability to strike up meaningful conversations. Everything in Re:amaze is designed to reflect this simple concept.
We don’t dwell in meaningless features like ticket numbers or customer logins. Instead, we focus on designing a product that is intuitive and simple not only for you but also for your customers.