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Reamaze - Live Chat and Support Helpdesk

Reamaze - Live Chat and Support Helpdesk

Developed by Reamaze

49 reviews
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Price: From $0.00 / month Free Trial: 14 days More info
  • Real time messaging, site monitoring, live chat, and proactive engagement to boost sales and reduce shopping cart abandonment.
  • All your email, Facebook, Messenger, Instagram, Twitter, SMS/MMS conversations in one place.
  • One helpdesk for all your Shopify stores. Integrated with Shopify so you can process cancellations, refunds, draft orders, add order notes, and much more!

The best helpdesk and live chat platform for eCommerce. Fully integrated with Shopify and your favorite apps.

View and manage your customers' orders, refunds, as well as create orders all within a conversation. Integrations with apps like Facebook Messenger, ShipStation, Klaviyo, MailChimp, Slack, HipChat, G Suite, and much more will turn you into a customer service superstar and help keep you focused on what's important - selling.

We work closely with stores to supercharge their customer support and deliver awesome experiences for customers. Book a Webinar with us today, or watch a pre-recorded demo.

Full Multi-Channel Presence

Re:amaze allows you to bring in your emails, Facebook, Twitter, Instagram, SMS/MMS accounts, and website conversations into one shared team inbox so you can interact with customers no matter where they are.


Easily add chat support to your site/store with Reamaze.js to engage with customers. No coding knowledge required if using Reamaze's Embed Builder! Reamaze also offers SEO-friendly script loading!


Leverage powerful rules and conditions to message your online customers Live with call-to-action prompts and coupons with Reamaze Cues.

Use our Live Dashboard for real time customer monitoring. See where customers are, where they've been, and convert them on the spot!

Worry-Free


Re:amaze handles the complexity of sending your replies to the right social network profile, phone number, or email address.


Whether it’s a request for a different colored mug via email or a tweet about a late shipment, you can relax knowing you can reply to both in a unified dashboard designed to alleviate customer pains.

Re:amaze will also automatically send customers Satisfaction Surveys after their question or issue has been resolved.

Deliver Amazing Service Anywhere


Use Re:amaze on iOS and Android with SMS/MMS support out of the box. See https://support.reamaze.com/kb/internal-team-productivity/reamaze-for-ios-and-android.

Built-In CRM


Manage customer conversation histories, profiles, and relevant data within the Re:amaze dashboard. Use Re:amaze's powerful API for advanced data functionality.

Beautifully Designed


We believe awesome customer service is an extension of your ability to strike up meaningful conversations. Everything in Re:amaze is designed to reflect this simple concept.


We don’t dwell in meaningless features like ticket numbers or customer logins. Instead, we focus on designing a product that is intuitive and simple not only for you but also for your customers.

Features



  • Email, Facebook, Twitter, Instagram support

  • SMS and MMS support

  • Integrated Chat

  • Message and engage your online customers with Reamaze Cues

  • Live dashboard for real time customer monitoring

  • Automatic Customer Satisfaction Surveys

  • Hosted and public Help Sites

  • Free built-in external and internal FAQs

  • Multi-brand and Multi-store management

  • Simple CRM and contact management

  • IP-based location and timezone tracking

  • Team collaboration and staff notes

  • Conversation events tracking

  • Automated workflows

  • Robust and flexible notifications
  • Customizable email templates

  • Automatic collision detection

  • Customizable notifications, tags, and filters

  • Response templates

  • Conversation permalinks

  • Autoresponders

  • Roles and permissions

  • Volume, response time, and staff reports

  • JavaScript integrations with plug-and-play widget builder

  • Works on mobile devices. iOS and Android mobile apps available.
  • Shopify Integration



    • Show all orders

    • Page through customer orders

    • Show items purchased

    • Show fulfillments and refunds

    • Show order status

    • Process cancellations and refunds

    • Show contact information

    • Merge contact information

    • Facebook Messenger integration

    • Draft orders

    • Edit order notes

    • And more...
    • Interested?

      Book a Webinar

      Watch a Pre-recorded Demo

Reamaze - Live Chat and Support Helpdesk reviews

49 reviews
  1. 5 stars (49 reviews)
  2. 4 stars (0 reviews)
  3. 3 stars (0 reviews)
  4. 2 stars (0 reviews)
  5. 1 star (0 reviews)

Moved from Intercom. Reamaze is much easier and simpler to understand, but still with better features. The fact you can easily link two stores and see live view is great. Well done on a great app

posted

Great support - Marvin was super helpful! Also gave me tips for a new store like mine on getting new sales. Using this for managing my Facebook sales/support for now until I expand and start selling through my website.

posted

This chat support feature is good. Very good. It has all you need for keeping your customers happy. Tons of features and several plans to choose from. Be careful to choose the right subscription for your amount of staff or remember to change it to an appropriate one when you need more staff accounts. But it's worth double of what they charge - with amount of features and especially with the support they provide. I do NOT regret choosing Reamaze for one second. Keep up the good work!

posted

This support app is working well for our team. The support has been exceptional. Highly recommended.

posted

Reamaze is by far the best support system for customer service i have used. I love that i can connect to Office365 by smtp so all mail is verified without having to use my SPF records.

Very easy to use and Reamaze support team reply fast and most important they really know what they are doing.

If you need a system for customer service let you self be RE:Amazed. Its worth every dollar and then some. Happy days!

posted

Very easy to use and great support!

posted

Amazing app! I experienced Reamaze before and knew we had to bring it to our business. We were using another app and it just doesn't compare to ease of use and packed features of Reamaze. Too many good feature to go into detail, but you won't be disappointed. Great for handling so many channels and bringing them into one place so nothing gets missed. My only bit of constructive feedback would be the reports. They are good, but a small bit limited. If they opened that door a bit this app would be completely unstoppable!

posted

***** Beyond and above *****

Probably the best app for customer engangement and customer service when you are on Shopify.

Self service with FAQ, multi channel options such as contact forms, direct emails, live chat, messaging and sociale media monitoring. What's not to like?

Besides the fact that Reamaze is a powerfull app then their customer service / onboarding is excellent. Super responsive and extremely friendly.

Our team loves all the features of Reamaze and yet it is super simple to use.

This is a highly recommended app - no doubt.

Regards
Mikael
ridersdeluxe.dk

posted

We LOVE Re-Amaze! A lot of our customers use a combination of their Facebook credentials and email to communicate with us, which resulted in us flipping through multiple systems to figure who we were talking to and what their order history is. With ReAmaze everything happens in on clean easy to use interface. We also love that we can serve up our FAQ right in the chat window.
#PowerfulReAmaze

posted

Reamaze just made my day. I had a suggestion of setting some advance controls in roles and permissions such as restricted access to customer data for specific role, so the customer tab could be hidden, they were quick to respond, also implement this within 2 hrs as they felt this will benefit all other users.

Now our customer data is hidden for a specific role within Reamaze support platform. Yay! Improved security and advance privacy controls. Thank you Reamaze. I would definitely recommend Reamaze.

Last but not the lease, I could say, if you are on Shopify and if you don't have Reamaze to support your customer, then you are missing the awesomeness Reamaze has to offer.

posted

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