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Reamaze - Live Chat and Support Helpdesk

Reamaze - Live Chat and Support Helpdesk

Developed by Reamaze

35 reviews
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Price: From $0.00 / month Free Trial: 14 days More info
  • Real time messaging, site monitoring, live chat, and proactive engagement to boost sales and reduce shopping cart abandonment.
  • All your email, Facebook, Messenger, Instagram, Twitter, SMS/MMS conversations in one place.
  • One helpdesk for all your Shopify stores. Integrated with Shopify so you can process cancellations, refunds, draft orders, add order notes, and much more!

The best helpdesk and live chat platform for eCommerce. Fully integrated with Shopify and your favorite apps.

View and manage your customers' orders, refunds, as well as create orders all within a conversation. Integrations with apps like Facebook Messenger, ShipStation, Klaviyo, MailChimp, Slack, HipChat, G Suite, and much more will turn you into a customer service superstar and help keep you focused on what's important - selling.

We work closely with stores to supercharge their customer support and deliver awesome experiences for customers. Book a Webinar with us today, or watch a pre-recorded demo.

Full Multi-Channel Presence

Re:amaze allows you to bring in your emails, Facebook, Twitter, Instagram, SMS/MMS accounts, and website conversations into one shared team inbox so you can interact with customers no matter where they are.


Easily add chat support to your site/store with Reamaze.js to engage with customers. No coding knowledge required if using Reamaze's Embed Builder! Reamaze also offers SEO-friendly script loading!


Leverage powerful rules and conditions to message your online customers Live with call-to-action prompts and coupons with Reamaze Cues.

Use our Live Dashboard for real time customer monitoring. See where customers are, where they've been, and convert them on the spot!

Worry-Free


Re:amaze handles the complexity of sending your replies to the right social network profile, phone number, or email address.


Whether it’s a request for a different colored mug via email or a tweet about a late shipment, you can relax knowing you can reply to both in a unified dashboard designed to alleviate customer pains.

Re:amaze will also automatically send customers Satisfaction Surveys after their question or issue has been resolved.

Deliver Amazing Service Anywhere


Use Re:amaze on iOS and Android with SMS/MMS support out of the box. See https://support.reamaze.com/kb/internal-team-productivity/reamaze-for-ios-and-android.

Built-In CRM


Manage customer conversation histories, profiles, and relevant data within the Re:amaze dashboard. Use Re:amaze's powerful API for advanced data functionality.

Beautifully Designed


We believe awesome customer service is an extension of your ability to strike up meaningful conversations. Everything in Re:amaze is designed to reflect this simple concept.


We don’t dwell in meaningless features like ticket numbers or customer logins. Instead, we focus on designing a product that is intuitive and simple not only for you but also for your customers.

Features



  • Email, Facebook, Twitter, Instagram support

  • SMS and MMS support

  • Integrated Chat

  • Message and engage your online customers with Reamaze Cues

  • Live dashboard for real time customer monitoring

  • Automatic Customer Satisfaction Surveys

  • Hosted and public Help Sites

  • Free built-in external and internal FAQs

  • Multi-brand and Multi-store management

  • Simple CRM and contact management

  • IP-based location and timezone tracking

  • Team collaboration and staff notes

  • Conversation events tracking

  • Automated workflows

  • Robust and flexible notifications
  • Customizable email templates

  • Automatic collision detection

  • Customizable notifications, tags, and filters

  • Response templates

  • Conversation permalinks

  • Autoresponders

  • Roles and permissions

  • Volume, response time, and staff reports

  • JavaScript integrations with plug-and-play widget builder

  • Works on mobile devices. iOS and Android mobile apps available.
  • Shopify Integration



    • Show all orders

    • Page through customer orders

    • Show items purchased

    • Show fulfillments and refunds

    • Show order status

    • Process cancellations and refunds

    • Show contact information

    • Merge contact information

    • Facebook Messenger integration

    • Draft orders

    • Edit order notes

    • And more...
    • Interested?

      Book a Webinar

      Watch a Pre-recorded Demo

Reamaze - Live Chat and Support Helpdesk reviews

35 reviews
  1. 5 stars (35 reviews)
  2. 4 stars (0 reviews)
  3. 3 stars (0 reviews)
  4. 2 stars (0 reviews)
  5. 1 star (0 reviews)

Great app for managing customer service!

I really like that you can connect multiple email addresses and social email channels and see all the incoming messages in one place.

The app has a very nice help center with searchable FAQ's that can be displayed on your website and in the chat. Chat is included also and comes right into the same Reamaze inbox. You can also set up different chat triggers to engage customers.

You can have multiple users, assign messages to them, set reminders to follow up and add internal notes to messages.

Another cool feature is that Reamaze syncs to your Shopify and pulls up an order information that is displayed on the side and you can even cancel or refund orders right from the app.

There is so much you can do with this app and their support is very responsive and attentive to your needs. Plus my VA loves working in this app! Highly recommend Reamaze for customer support management!

posted

Great way to manage customer relations and knowledge base services. Any problem I have ever had with configuration their customer support is always willing to help and are super fast in responding.

posted

This app has been great for our team. All emails and customer communications pulled together into the one place. Also like their Article section... if the Reamaze guys are reading this, it would be good if internal articles could have comments :) We tried several app's and this is by far the best. Customer service from the Reamaze team has been AMAZING - thanks guys!

posted

Took all emails out of my mail and into one place. It also combines with Facebook messenger. Now my team can deal with customer service as well which is great. I also use the FAQ add on. Still not sure I’ve worked out it’s full potential.

posted

Great app, saves me alot of time.

posted

I've been with Reamaze for a long time, basically since their inception. The software does its job perfectly without fluff and tools nobody uses.
The integration with Shopify is great. When I get emails from customers, I can see at a glance if, what and when they ordered something.
The integrated chat is a bonus. It could use a little polishing, but the staff promised me they're working on that.

Still worth 5 stars.

Update January 2018: Reamaze keeps adding rockstar features and the integration with Shopify is getting deeper with every update.
You're not doing yourself a favour by choosing a cheaper solution than Reamaze. Period.

posted

This is the only app that properly manages multiple brands. Not only that but it manages each brands social, has a help desk, and live chat independently but also in one master inbox if you like. As far as I'm concerned there isn't a better option out there right now and you should start using it as soon as possible.

posted

Great app. Game changer. Makes support from all channels ridiculously easy. A+++++++

posted

Great app , Great Support game changer thank you

posted

Top-tier support responds instantly to issues and questions. The best helpdesk system I trialed (we've tried helpscout, zendesk, and others). It also supports multiple stores, brands, integrates with Instagram and FB.

Overall just amazing.

posted

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