Reviews (262)

Overall rating
4.5
Counts per rating level
  • 90% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for streamlining customer service, noting its ability to consolidate communications from emails, calls, social media, and live chats into one platform. They appreciate the smooth integration with Shopify, automation features, and reliable performance with minimal downtime. Support is frequently praised for being responsive and helpful, enhancing both onboarding and ongoing usage, ultimately boosting operational efficiency and customer service effectiveness.

August 9, 2024

This app lives in the stone ages. I asked TWO YEARS ago if they could sort their Shipstation integration to show orders most recent at the top of the list first, instead of oldest first. I'm not even a coder and I've done this in my own apps that use Shipstation, it's easy. But no, Reamaze apparently thinks it's perfectly normal to display orders from 2015 at the top of the list And finally what ...

PaulaMax Jewelry
United States
Almost 6 years using the app
Reamaze replied August 13, 2024

Update, Sept. 6 2024: Thanks again for the feedback here - our Product and Engineering teams have recently released 2 separate updates for Re:amaze that have solved for your ...

December 5, 2023

I am puzzled by the good reviews here. While they are quick to reply to support queries there's now a major regression in that I cannot create new knowledge base articles with links or images without generating my own HTML. The wonderful support guy is telling me it's not recommended to use the WYWIWIG editor they provide after it was working for 4 years. It's 2023 guys and you have just added ...

Biomesight
United Kingdom
Almost 4 years using the app
January 13, 2024

Be aware that Reamaze will constantly make changes and updates to the user interface and introduce features that hinder and create confusion in an attempt to add some type of AI feature-set to their offering. instead of providing a simple reply button, there is a constant barrage of predetermined purple buttons that you need to scroll past every time you want to reply to a customers message. ...

AtlasPacks
United States
Over 3 years using the app
Reamaze replied February 8, 2024

Thanks for your detailed feedback! We've prioritized some user interface changes for this based on your comment. AI features in Re:amaze is still very much in the ...

Edited February 11, 2022

Cant recommend the Customer Help Sites. When you create articles and upload pictures, after some time alle uploaded pictures are removed and show up with a broken link! This has happend before, they said they have fixed the issue and now it has happend again to most of my articles which I have created because I trusted them after they had fixed the issue. I lost so much working hours and I didnt ...

HAUTTIEF
Germany
Over 2 years using the app
Reamaze replied February 16, 2022

Thanks for leaving a review. I'm very sorry to hear about your experience! We do our best to provide a high-quality product with top-tier support, and this was not the case ...

February 22, 2023

Don't use this company. I deleted the app in Shopify before the end of the current period, but they don't accept a deletion in Shopify as a cancellation. ( even though you joined via Shopify) You also have to go into their account and cancel and no one tells you that. Not honourable company at all and not interested in refund even though deleted via Shopify

Jokers Costume Mega Store
Australia
Over 2 years using the app
Reamaze replied March 3, 2023

Thanks for your review and feedback.

Uninstalling the Re:amaze app will prevent us from billing your store for the subscription if you uninstall prior to your billing date. ...

February 1, 2024

Received an error when trying to change my password urgently. I mean, imagine trying to change your password and you can't, something so simple. What if I was hacked and my customer's data was at risk? I could not even change my password.

Reached out to support and spoke with a Neil who just at one point stopped responding when his suggestions were not helping. Still haven't received any ...

Haus Of Business
United States
About 1 year using the app
Reamaze replied February 5, 2024

Thank you for taking the time to share your feedback. We understand the significance of being able to change your password seamlessly, and we sincerely apologize for any ...

November 30, 2021

I was at first supper happy, the application has soma small features that I really miss and some that really work well.. But the worst is, as soon as there is any pressure on the Sales / Support page the website and the app break's down.. apparently a Black Friday sale was to much for the server to handle.. An the site is down... This is the worst timing ever... If I can not offer my costumers ...

L-COMPLEX
Germany
2 months using the app
Reamaze replied November 30, 2021

Hi there! Thank you for leaving a candid review. We're sorry the outage affected your ability to support customers. As a customer messaging application, we understand how ...

November 9, 2023

DO NOT USE!

I installed this app on my store for customer support, obviously. Once you cancel the subscription on their dashboard you WILL STILL BE BILLED monthly. If you think contacting their support team will help IT DOESN'T.

Their support team told me that they don't have a record of the payment and they will tell you it is Shopify's fault! There are many reviews that say this.

Shopify is ...

Aura's Candle Co.
United States
About 2 months using the app
January 15, 2023

I cancelled my subscription in advance of my rebill date but Remaze went ahead and charged me anyway. After contacting Shopify support, they refused to refund me the funds for my subscription cancellation. I'm definitely not "reamazed" by this.

Better Bath Better Body
United States
About 1 month using the app
Reamaze replied January 30, 2023

Thank you for leaving a review.

Our team had looked into this issue and did not find any mis-charges to your account.
Your latest charge was Dec 14 2022 for the period Dec 14 ...

August 3, 2022

They will keep contacting via email well after you deleted their app. Their emails also don't have any unsubscribe links either. I emailed them to be unsubscribed, they said I was. Few days later I get an email again. Be warned.

TheMillenniumBride
United States
4 days using the app
Reamaze replied August 3, 2022

Hello! Thank you for the candid feedback. The emails we send during the trial period is designed to provide guidance on next steps. We will improve this process as soon as ...