Reviews (262)

Overall rating
4.5
Counts per rating level
  • 90% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for streamlining customer service, noting its ability to consolidate communications from emails, calls, social media, and live chats into one platform. They appreciate the smooth integration with Shopify, automation features, and reliable performance with minimal downtime. Support is frequently praised for being responsive and helpful, enhancing both onboarding and ongoing usage, ultimately boosting operational efficiency and customer service effectiveness.

September 14, 2020

Works really well for our needs. We don't use all of its functionality but for what we do use, it does the trick!

Fright-Rags
United States
Over 3 years using the app
March 26, 2021

I was looking for a help desk system so that I could optimize customer support. I was not so much interested in chat as in a centralized view of customers (IG, FB, Mail, Shopify, Chat) and their problems. This is the only way I can best help. Now I'm excited about chat, FAQ, shopify integration, workflows, intents etc. There is still a lot I want to discover and use, but there is still time ...

www.holz-modell.de
Germany
Almost 3 years using the app
Reamaze replied March 26, 2021

Hello! Thank you for the candid review :) Please message us through your account and we'd be more than happy to discuss our volume based pricing with you or perhaps work with ...

January 11, 2021

Love Re:Amaze. Always answer questions and make sure you understand everything. Love that almost everything you need for customer service is at your fingertips for low cost amounts. At the moment it's a 4 star because I'm having issues with the Facebook Integration and we don't know if it's their API or something to do with my account.

Ipurgatory, LLC
United States
Over 1 year using the app
Reamaze replied January 11, 2021

Thank you for leaving a review! Issues with Facebook can be caused by a variety of factors including authentication and API rate limits on Facebook's side. Please reach out ...

May 15, 2019

Throughout our various trials, we found Re:amaze to be the best support app for Shopify. Great set of features and really brings all your support channels into a central, easy to use system. Once you get it customized to your business, you will be surprised how much more efficient it makes customer service. Something your customers will most definitely appreciate.

One drawback, for us at least, ...

Anubis Labz
United States
About 1 year using the app
Reamaze replied June 20, 2019

Hi! Thank you for taking the time to write such a detailed review. We totally hear you in terms of the need of a UI refresh. We're actually working on this at the moment and ...

March 31, 2021

We have been using this application for couple of weeks. The integration was so easy and it is backed by a nice tech team.

AUSTRO
India
8 months using the app
January 29, 2024

have not been able to fully integrate it yet. Just had the onboarding with Dakato, it was clear! A lot of interesting features and so far so good. I'm looking forward to see it run on full potential. The features could save a lot of time. Also I recommend to do the on boarding call!

Voss Copenhagen
Netherlands
5 months using the app
July 26, 2022

Really enjoyed using the app - we searched lots of CRMs and this was the best. The chat feature was a bit too clunky and we didn't have many customers coming through so we reverted to our old chat feature. So, we only used the email function, which is excellent. The only problem for us with that was the price. For a small start up company, it's just too expensive for us, but I'm sure it's great ...

The Artists Quarter
United Kingdom
3 months using the app