Reviews (262)

Overall rating
4.5
Counts per rating level
  • 90% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for streamlining customer service, noting its ability to consolidate communications from emails, calls, social media, and live chats into one platform. They appreciate the smooth integration with Shopify, automation features, and reliable performance with minimal downtime. Support is frequently praised for being responsive and helpful, enhancing both onboarding and ongoing usage, ultimately boosting operational efficiency and customer service effectiveness.

November 6, 2023

This app has a lot to offer but you and your team will need to overcome the huge hurtle of its usability. The dashboard is not laid out intuitively for quick glaze.
Hopefully they will fix that part of the app very soon as for sure it is turning people off.

Great White North Pottery Supplies
Canada
About 1 year using the app
December 4, 2023

very difficult to customize, promises made during sales and setup that were not kept and ultimately REALLY difficult to uninstall. I wish I could go back in time and tell myself to not bother.

Kedi Labs
United States
3 months using the app
Edited April 27, 2021

We've been working with Re:Amaze for a few weeks now and the onboarding experience has been quite frustrating. There are a lot limitations that are not made known on their pitch which was basically a sped through, "everything is possible" pitch. For example, you cannot edit an email subject (and this is not on their roadmap) so when a customer fills out our contact form, we receive an email with ...

Pepper + Vetiver
United States
12 days using the app
Reamaze replied April 27, 2021

Hi there! Thank you for the candid review. We apologize if the demo portrayed things in a different light. Due to time constraints, we try to cover a lot of ground in the ...