Reviews (176)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing customer support efficiency by consolidating communications across multiple channels like email, SMS, and social media. They praise its easy-to-use interface, robust support, and seamless Shopify integration, which simplifies managing order statuses and customer details. Additionally, its ability to handle multiple stores and languages is valued for scaling businesses, making it a cost-effective investment for growth.
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Thank you so much, Dakota T!
Dakota literally worked through our re:amaze workflows, connections and more.
I honestly appreciate how simple the software is and I am very happy with the support received.
This app lives in the stone ages. I asked TWO YEARS ago if they could sort their Shipstation integration to show orders most recent at the top of the list first, instead of oldest first. I'm not even a coder and I've done this in my own apps that use Shipstation, it's easy. But no, Reamaze apparently thinks it's perfectly normal to display orders from 2015 at the top of the list And finally what is prompting me to leave this review is I just asked how to filter for tickets with an attachment. You have to MANUALLY tag EVERY conversation, ugh. This is super basic. You also can't even merge a social chat with email... so the customer who messages you on Facebook first, but then sends an email afterwards... get ready to click back and forth through conversations to read everything and understand what's going on. Reamaze makes multichannel very difficult. There are several very basic things I've asked about over the years, and NONE of them have been implemented. And in my opinion the price is way too high for what you get.
Update, Sept. 6 2024: Thanks again for the feedback here - our Product and Engineering teams have recently released 2 separate updates for Re:amaze that have solved for your asks for ShipStation order sorting and searching/filtering based on the presence of an attachment. We hope this improves your product experience!
Thank you for the frank and honest feedback regarding Re:amaze and some of the features you'd like to see added to the app. We will be syncing with our Product team on each of these items (Shipstation order sorting by date, search/filter by if an attachment exists in the conversation, ability to merge Facebook messenger conversations with email conversations) to make sure that they're considered for future development.
While Re:amaze has continued to evolve to include new integrations and features like AI capabilities, there is certainly always more to improve.
A great user-friendly help desk service. Streamlines all of our emails and calls into neat categories and saves our company a huge amount of time. Dakota is just a call away if I ever need anything. We've been with re:amaze for several years now, and we keep growing, I would attribute a lot of that growth to the efficiency in which we service our customers.
We used to love Re:Amaze! We've been on the platform for about 5 years and we're getting increasingly frustrated!
Customer support is very poor. The front line customer service team gate keep proper technical support and make it impossible to even be heard by someone who can actually help resolve the problem - they deflect everything.
Newly launched ai supported tools like the shopping assistance bot and the AI FAQ bot just don't do anything - they can't answer the most basic customer question like how much is shipping.
It's disappointing after being a user for so long. No one seems to care anymore.
This app has streamlined our customer service process for responding to emails and social media messages all in one place! The Re:amaze team is also very responsive and helpful whenever we reach out with questions.
An all encompassing app - minus compatibility with Whatsapp. It's been a great addition and has many useful features.
Their Customer Service is above and beyond fantastic. Every time I have a question I receive a detailed answer within minutes and they make sure to assist until the problem is solved.
After using other platforms and being disappointed, we are enjoying using Re:amaze the most. I always have helpful interactions with the Helpdesk when I have a question. The links and videos are clear and beneficial.
The support from Dakota T (our account manager) has proven educational and he's very engaging. What I have learned from Dakota and taken back to the team has improved our customer interactions and automations.
This app has been an excellent tool for our small business to keep the constantly growing forms of communication organized, scheduled, and current! The ReAmaze support team is great to work with and easy to understand. Dakota had some great ideas of how we can best utilize what Reamaze has to offer and we could tell he understood our customer service goals. They are staying relevant with their AI tools to make our customers' experience smooth and frustration free. We've tried other CRM, but would recommend this App without doubt!
I don't know how you could give a bad review to this app. We've tried several helpdesk platforms and I think we finally found the right one for our use case in Reamaze.
We needed consolidation of email, voice, SMS, social and Shopify. Reamze does all this very well with several voice/phone integrations to choose from.
Setup was easy including phone and social channels integrations.
The agent UI is actually pleasant to use so CX is not a chore.
The Shopify integration is tight and easy to assimilate at a glance.
Reamaze support is very fast and competent.
Enjoying ReAmaze so far. It is far more streamlined than the other platform I used. Dakota has been fantastic to work with! He is very knowledgeable, helped with onboarding, and made everything very easy to migrate from another platform. Thank you!