Reamaze Live Chat & Helpdesk

All-in-one customer service and chatbot engagement platform

From $29/month. 14-day free trial. Additional charges may apply.

Reviews

4.8 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    95% of ratings are 5 stars
  • 4 of 5 stars
    3% of ratings are 4 stars
  • 3 of 5 stars
    1% of ratings are 3 stars
  • 2 of 5 stars
    1% of ratings are 2 stars
  • 1 of 5 stars
    1% of ratings are 1 stars
1 - 10 of 197 reviews

HAUTTIEF

Sehr durchdacht & super zufrieden. Auch die Hilfeseite für Kunden ist super praktisch und lässt sich auch auf die Seite integrieren.
Die Reamaze Mitarbeiter sind auch sofort bereit zu helfen und lösen alle Probleme.
Ich kann die Plattform wirklich jedem empfehlen!

Fest Flags

5 star service. 5 star App. Super helpful staff. Overwhelming at first but they really walk you thru it! Thank you!

Bi-Rite Market

Best variety of pricing options out there. We are seasonal and needed lots of users, so the volume-based plan is great. Very intuitive, my team picked it up with very little training. Excellent for managing e-mail as well.

Kalk Store

Super great APP and BETTER SUPPORT! 100% Recommended
We move from Zendesk to Reamaze and we never look back!

Beautycoon Germany

Really good and easy app. Fast setup and professional look also for the chat widget. Emails with a easy professional html look without any code required. Fast supportteam for any questions.

L-COMPLEX

I was at first supper happy, the application has soma small features that I really miss and some that really work well.. But the worst is, as soon as there is any pressure on the Sales / Support page the website and the app break's down.. apparently a Black Friday sale was to much for the server to handle.. An the site is down... This is the worst timing ever... If I can not offer my costumers support because Reamaze support software and Website dose not work this is the worst of all scenarios.. I even tried to reach out to the Reamaze team to sort this our.... But sadly without any success, since also their page seams to be down.. Not a very trust building issue..

Developer reply

November 30, 2021

Hi there! Thank you for leaving a candid review. We're sorry the outage affected your ability to support customers. As a customer messaging application, we understand how important it is to build trust with customers. The outage was caused by a specific real time dashboard that is used to help our customers track website visitors. The issue has been identified and we're working to scale the application better. We will have our customer care team reach out to you personally to make things right.

Beloved Shirts

Kathy is VERY friendly and very proactive in resolving our concerns. :)
She is always making sure that all issues are addressed.

Kinky Toy Store

This app works well and is easy to install. This app does what its claims do and is easy to manage. Customer service is friendly and ready to help. I recommend this app to all. https://www.kinkytoy.store
https://www.kinkytoy.shop

Pistils Nursery

We love reamaze! Their support is fantastic, and very responsive to feature requests. It's perfect for our business.

Venetto Design

Amazing app, we have been using it for almost a year and never had any issues. Customer service is quick and very helpful!

Previous 1 3 4 5 6 7 8 9 19 20
Previous 1 3 4 5 6 7 8 9 19 20