Overall rating Based on 75 reviews
This is exactly what we have needed. It does everything you can ask for in a CRM and best of all the customer service is awesome!
This is for sure the most robust and solid platform our customer support team has ever seen.
It integrates with every channel your customers are in (Social networks, Email, SMS, Voice channels and Messenger).
The "Cues" feature allows us to send a message to the visitor based on certain criteria.
You don't need developers in your team to take advantage of this. But if you have developers in your team, then Reamaze will take your game to a whole new level with more advanced targeted messages that will engage and convert your visitors into customers.
More features: Chatbots, Staff members, Roles, Visitors Live View, Multiple brands, FULL Appearance Customization, Satisfaction Ratings, Reports.
Oh, one more thing.
Did I mention you can get access to see what any visitor is seeing on your website?... in real time?
Yes, it works like magic.
No more “what are you seeing now?”, “have you clicked on the green button yet?”...
And last, but not less important, they have a great customer support team.
Thank you, Marvin Strauss and Lu Wang, for helping our team get started with Reamaze. You guys are awesome!
A great app. Great service. Fantastic integration with Shopify - pulling in customer order data and page visits (and your Social media channels.)
You will love the pricing too.
Excellent support app and support team. If you need support app for a shopify store, this is the best option available.
Aerial Yoga Gear
Re:Amaze is fantastic; easy to use and the support is very personable and great. It's like working with a small company. This software is really tailored towards e-commerce stores and great for small companies.
My Green Herbs
First off, outstanding customer service and support. Even more outstanding developer support.
This is probably by far the best live chat and helpdesk platform out there for Shopify. Have tried other apps but Reamaze has much more depth even though it doesn't look like it on the surface. We plan to upgrade to Shopify Plus next year and will be taking Reamaze with us.
What I like most about Reamaze is the way they've thought about how a helpdesk and live chat tool should work for ecommerce. It's not a generic tool like zendesk. For example, they include marketing automation features and chatbots for free. This indicates that their team has thought about how us merchants want to use a tool like this.
Uniquely Yours Down Under
We thought we had everything under control until we started using Re-Amaze! It has made our work so much easier.
They put together a custom package for us to suit our needs, and it was not as expensive as you would think.
The team are fast and friendly to respond to any and all questions.
Still learning all the benefits of it, and setting up bits and pieces here and there, but as an all-in-one CS help desk, we could not be more happier!
Thanks for the kind words. We're here to help you and other businesses succeed in amazing your customers. Do let us know if you need assistance or have any feedback for us at any time and we'd be more than happy to help in any way we can.
What is this magic? Not kidding. Just plain incredible. Re:amaze... I have been Re:amazed and Re:awoken to what a CS tool should be. We've been so frustrated with tools like Zendesk and other CS tools that do a small piece of what we need but don't tie it all together. Just plain WOW with you guys. You really do get it and understand what it's like to sit in the CS seat. You've thought out the user experience from the POV of a CS help rep and you've made their job easier and better. You've provided so much more than we expected and we're excited to bring amazing service to our customers through your incredible tool! Thanks so much for seeing the potential to create what we really need. Can't recommend any Shopify app higher than this one. Dead serious, it's the absolute best.
Throughout our various trials, we found Re:amaze to be the best support app for Shopify. Great set of features and really brings all your support channels into a central, easy to use system. Once you get it customized to your business, you will be surprised how much more efficient it makes customer service. Something your customers will most definitely appreciate.
One drawback, for us at least, is the UI. It is just a little bit dated and seems like it would benefit from a graphic refresh.
The only other drawback, and the reason for 1 star reduction, is the lack of a better phone integration. A comprehensive support app needs a good phone integration and Re:amaze currently only offers 1 through AirCall. The issue here is that AirCall has a minimum user requirement of 3 which translates into a minimum of $120/month just for their phone service. While this certainly is not a big deal for larger businesses, costs add up quickly and small businesses and sole props will find this a steep price to pay just to integrate their business phone into Re:amaze.
A very comprehensive customer support app and one well worth considering for your business.
Hi! Thank you for taking the time to write such a detailed review. We totally hear you in terms of the need of a UI refresh. We're actually working on this at the moment and can't wait to show you what we have in store.
As for more phone integration options, we are currently working with RingCentral and TalkDesk to give you more freedom in selecting a solution you like. We're also working closely with our partner, Aircall to enhance the existing integration.
Zulufița - Pentru un păr creț și îndrăzneț
Application just works as expected.
On our shop, answering and helping customers on spot it's a must.
As for the support team ?
GREAT job there guys. Fast response and on target’s bullseye.