Re:amaze AI Helpdesk & Chat

Sensational platform, elegant, simple to admin’ and feature rich - support is the best there is. Get it.

Great app for managing customer service! I really like that you can connect multiple email addresses and social email channels and see all the incoming messages in one place. The app has a very nice help center with searchable FAQ's that can be displayed on your website and in the chat. Chat is included also and comes right into the same Reamaze inbox. You can also set up different chat triggers to engage customers. You can have multiple users, assign messages to them, set reminders to follow up and add internal notes to messages. Another cool feature is that Reamaze syncs to your Shopify and pulls up an order information that is displayed on the side and you can even cancel or refund orders right from the app. There is so much you can do with this app and their support is very responsive and attentive to your needs. Plus my VA loves working in this app! Highly recommend Reamaze for customer support management!

We've been onboarding for a week and so far the transition from Gorgias has been fairly seamless. Many thanks to Dakota Tompkins for the assistance & education!

Very good, feature-rich, good level of integration and has plenty of automation. Support is top-notch.

Reamaze has been a game-changer for our small customer service team. We went from Zendesk to this, zendesk is good but was overly complicated and had an outdated UI when we left. Reamaze is simple, clean, easy to use, and still powerful. Live chat and FAQ knowledgebase is very handy and being able to quickly look at reporting metrics on how our agents are doing has helped us maintain an incredible customer service satisfaction rating. Our customers love it, they love us, and remaze has been critical in achieving that.

This program is really easy to use and integrates well with Shopify. Re:Amaze is a favorite tool among several team members. I even contacted them to ask about the platform, and they were so kind as to arrange a call. Dakota went over a lot of the new features and products they have that can be beneficial for our business with me. I appreciate you being attentive a lot!

Probably the best CRM for Shopify. We like the user-based pricing model. We also like that it connects to our Socials.

We were previous clients of Gorgias (terrible service, would not recommend) and made the swap to Reamaze about two years ago.

In that time, Reamaze has delivered on every promise they've made to us. Their support is also responsive and unlike Gorgias (constant crashing, no way to let our customers know that Gorgias was down, customer support that set up calls only to not show up for the calls multiple times), we have never experienced Downtime with Reamaze. We're an e-commerce business with high ticket items so being able to have reliable, consistent communication with our customers is extremely important and Reamaze has yet to disappoint.

If you're familiar with any of the larger platforms, setting up the backend is fairly simple. If you're not, it may require some assistance in getting set up.

Happy to give Reamaze a recommendation!

Don't use this company. I deleted the app in Shopify before the end of the current period, but they don't accept a deletion in Shopify as a cancellation. ( even though you joined via Shopify) You also have to go into their account and cancel and no one tells you that. Not honourable company at all and not interested in refund even though deleted via Shopify

Such a great app, brings all of customer service into one spot. Use it with RingCentral and makes phone calls easy to handle and record, seeing all the customers details in one spot. Very happy