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Overall rating
Counts per rating level
  • 92% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its comprehensive customer service features, including chatbots, automations, and the ability to merge conversations across platforms. They value its deep integration with Shopify, affordability, and the ability to manage messages from various platforms. The app's AI technology, customization options, and multi-brand handling are also highly praised. Merchants report improved customer service efficiency and organization, and appreciate the reporting options and built-in CSAT tool.

April 20, 2023

The re:amaze Helpdesk always supports with a helpful solution and the response time is really good. We are using the tool for three years now and are happy how its simplicity and its support team are beneficial to our daily work.

Pädiko Akademie
Almost 3 years using the app
May 3, 2023

Very good, feature-rich, good level of integration and has plenty of automation. Support is top-notch.

Star Labs®
United Kingdom
Almost 3 years using the app
January 2, 2023

Such a great app, brings all of customer service into one spot. Use it with RingCentral and makes phone calls easy to handle and record, seeing all the customers details in one spot. Very happy
Over 2 years using the app
December 23, 2022

We are fairly new to reamaze (using it now for a little over a month) but fell completely in love. We have been using a different CRM app but their recent pricing changes and lack of attention to small business needs (I understand large companies are valuable customers but you should not abandon your first backers) made us look for an alternative. And are wee happy to have found reamaze.
It was super easy to install and get configured to our branding and needs and we have so far seen great feedback from customers on our support and for the ease of use the chat and helpdesk.
We are so happy we found reamaze and made the switch.

Tico Coffee Roasters
United States
22 days using the app
March 3, 2023

5 stars all over, very intuitive, innovative, and good support!
It Integrates very well with pretty much everything we needed.

Catalyst Movies
United States
About 1 month using the app
February 22, 2023

Don't use this company. I deleted the app in Shopify before the end of the current period, but they don't accept a deletion in Shopify as a cancellation. ( even though you joined via Shopify) You also have to go into their account and cancel and no one tells you that. Not honourable company at all and not interested in refund even though deleted via Shopify

Jokers Costume Mega Store
Over 2 years using the app
Reamaze replied March 3, 2023

Thanks for your review and feedback.

Uninstalling the Re:amaze app will prevent us from billing your store for the subscription if you uninstall prior to your billing date. We checked the billing log on Shopify and the billing was charged on February 20, 2023 at 7:16 pm, while the app was uninstalled the next day, February 21, 2023 at 2:55 am

Canceling the existing subscription will leave your subscription valid till the next billing date, and then billing will fail. We do not automatically close or suspend the account immediately, to prevent any customer support downtime if merchants temporarily remove our app for store maintenance, migrations, etc.

That being said, we've taken your feedback seriously, and we've implemented a call to action email when merchants uninstall our app as a reminder to review their subscription. We've also refunded your most recent subscription as an act of good faith.

Please reach out to us if you have any further questions, and our team will be happy to help out.

May 8, 2023

Overzichtelijk, makkelijk en goede support! Alles is snel en eenvoudig vanuit 1 app af te handelen.

About 2 years using the app
January 15, 2023

I cancelled my subscription in advance of my rebill date but Remaze went ahead and charged me anyway. After contacting Shopify support, they refused to refund me the funds for my subscription cancellation. I'm definitely not "reamazed" by this.

Better Bath Better Body
United States
About 1 month using the app
Reamaze replied January 30, 2023

Thank you for leaving a review.

Our team had looked into this issue and did not find any mis-charges to your account.
Your latest charge was Dec 14 2022 for the period Dec 14 2022-> Jan 14 2023, and you uninstalled the app on Jan 13 2023, and you were not billed on Jan 14. You can always view your past invoices in your account from Settings > Subscription > Payment History.

If you have any further questions about this, please reply to our email or feel free to start a new conversation with our team at

October 6, 2017

great app! we use their knowledgebase feature as well. great support as well. no brainer!

Diamond Pride
Over 6 years using the app
April 6, 2017

We are huge fans of Reamaze. The functionality, implementation and extremely knowledgeable, helpful and fast support team are absolutely an amazing combination. Reamaze is by far the most valuable tool we use on a daily basis.

The Christmas Light Emporium
United States
Over 6 years using the app