Reamaze Live Chat Helpdesk CRM

Reamaze has been a game-changer for our small customer service team. We went from Zendesk to this, zendesk is good but was overly complicated and had an outdated UI when we left. Reamaze is simple, clean, easy to use, and still powerful. Live chat and FAQ knowledgebase is very handy and being able to quickly look at reporting metrics on how our agents are doing has helped us maintain an incredible customer service satisfaction rating. Our customers love it, they love us, and remaze has been critical in achieving that.

ReAmaze is absolutely the best option out there. I've used ZenDesk, Intercom, Olark, etc.

Nothing comes close to having all the helpdesk / ticket integrations and support as ReAmaze.

We currently have 8 staff handling 300-500 tickets a day including responding to every single facebook comment and message.

Do not look any further for Live Chat, Help Desk, Email Support, Social Support software. You've found the absolute best.

ReAmaze has been an integral part of our website since it's launch. Offering an entire CRM suite for our online sales channel with a powerful API ReAmaze has gone above and beyond what we need. Everytime I've approached them with a CS question they have been incredibly helpful, even very intensive questions regarding their API and posting from outside sources.

I would like to see improvements in their knowledge base, for example the ability to nest topics but that is a very small suggestion and one that does not take away from the initial offering.

Very Happy with the service overall.
https://heatredefined.com

Amazing app, and great customer service! Thank you for giving us an awesome experience. Managing our client messages and support system was never easy until we found out about Re:amaze. Great job!

Great app to use, support was very helpful to make sure that everything was working well.
Make it easy to see all social media channels, so you do not miss any potential customers.

We love reamaze! Their support is fantastic, and very responsive to feature requests. It's perfect for our business.

Amazing app! I experienced Reamaze before and knew we had to bring it to our business. We were using another app and it just doesn't compare to ease of use and packed features of Reamaze. Too many good feature to go into detail, but you won't be disappointed. Great for handling so many channels and bringing them into one place so nothing gets missed. My only bit of constructive feedback would be the reports. They are good, but a small bit limited. If they opened that door a bit this app would be completely unstoppable!

I am puzzled by the good reviews here. While they are quick to reply to support queries there's now a major regression in that I cannot create new knowledge base articles with links or images without generating my own HTML. The wonderful support guy is telling me it's not recommended to use the WYWIWIG editor they provide after it was working for 4 years. It's 2023 guys and you have just added some AI to your chat bot functionality but I am not unable to expand my KB without coding. ridiculous. I regret ever choosing your product as I now have to migrate just so I can do basic things again.

What can I say except that if you are like me and are hoping to find the right app for your customer support experience to be top notch, this is the way to go! The folks from Re:Amaze are AMAZING to say the least. Support is like no other and the ease of use is beyond what I had imagined! For a small company like mine, that houses thousands of parts and needs to be on point with our customer base, this software is a no-brainer! Go for it! You will be extremely happy!

We've been using Re:Amaze for over 2 years now and our experience with them have been a blast! Their support is top-notched. They fix every bug we submit within minutes. Very easy to use and the best feature is it lets us manage all 7 pages through 1 single platform.