Reviews (263)

Overall rating
4.5
Counts per rating level
  • 90% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for streamlining customer support by integrating communications from multiple channels into one platform. They value its robust features like workflow automations, tagging, response templates, and chatbots, which enhance efficiency and customer interactions. The app is noted for its reliability and seamless Shopify integration, with customization options that align with brand identity. The support team is praised for their responsiveness and effectiveness.

February 10, 2020

This app will change the way you do customer service. I don't think you can find anything better and there is a reason why right now the biggest companies are switching to reamaze.

Customer support is on the top 5 of the entire shopify marketplace.

Pawtrait.it
Italy
Over 3 years using the app
Edited August 29, 2024

Dakota is great! I love Reamaze and have never had any issues with it.

Real Mushrooms
Canada
Over 3 years using the app
October 6, 2017

great app! we use their knowledgebase feature as well. great support as well. no brainer!

Diamond Pride
Germany
Over 3 years using the app
April 20, 2018

Sensational platform, elegant, simple to admin’ and feature rich - support is the best there is. Get it.

Swiftoutdoors
New Zealand
Over 3 years using the app
Edited January 7, 2021

Great app for managing customer service! I really like that you can connect multiple email addresses and social email channels and see all the incoming messages in one place. The app has a very nice help center with searchable FAQ's that can be displayed on your website and in the chat. Chat is included also and comes right into the same Reamaze inbox. You can also set up different chat triggers to engage customers. You can have multiple users, assign messages to them, set reminders to follow up and add internal notes to messages. Another cool feature is that Reamaze syncs to your Shopify and pulls up an order information that is displayed on the side and you can even cancel or refund orders right from the app. There is so much you can do with this app and their support is very responsive and attentive to your needs. Plus my VA loves working in this app! Highly recommend Reamaze for customer support management!

Pretty Fireplaces
United States
About 3 years using the app
April 29, 2020

Fantastic product and support! Easy to use and intuitive. I can connect my email, FB messenger, amazon and more to this.

Digital Supply USA
United States
About 3 years using the app
April 20, 2023

The re:amaze Helpdesk always supports with a helpful solution and the response time is really good. We are using the tool for three years now and are happy how its simplicity and its support team are beneficial to our daily work.

Pädiko Akademie
Germany
Almost 3 years using the app
May 3, 2023

Very good, feature-rich, good level of integration and has plenty of automation. Support is top-notch.

Star Labs®
United Kingdom
Almost 3 years using the app
October 17, 2019

Reamaze has been a game-changer for our small customer service team. We went from Zendesk to this, zendesk is good but was overly complicated and had an outdated UI when we left. Reamaze is simple, clean, easy to use, and still powerful. Live chat and FAQ knowledgebase is very handy and being able to quickly look at reporting metrics on how our agents are doing has helped us maintain an incredible customer service satisfaction rating. Our customers love it, they love us, and remaze has been critical in achieving that.

1776 United
United States
Over 2 years using the app
September 5, 2023

This program is really easy to use and integrates well with Shopify. Re:Amaze is a favorite tool among several team members. I even contacted them to ask about the platform, and they were so kind as to arrange a call. Dakota went over a lot of the new features and products they have that can be beneficial for our business with me. I appreciate you being attentive a lot!

Smarty Had A Party!
United States
Over 2 years using the app