Reviews (259)

Overall rating
4.4
Counts per rating level
  • 90% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for enhancing customer service across multiple channels such as email, social media, SMS, and voice. Its integration with Shopify allows easy access to customer data like order history and cart contents, improving interactions. Features like workflow automations, tagging systems, and chatbots are praised for their efficiency. The customer support team is noted for their quick and helpful service, making this tool essential for consolidating communication channels and boosting operational efficiency.

October 17, 2019

Reamaze has been a game-changer for our small customer service team. We went from Zendesk to this, zendesk is good but was overly complicated and had an outdated UI when we left. Reamaze is simple, clean, easy to use, and still powerful. Live chat and FAQ knowledgebase is very handy and being able to quickly look at reporting metrics on how our agents are doing has helped us maintain an incredible customer service satisfaction rating. Our customers love it, they love us, and remaze has been critical in achieving that.

1776 United
United States
Over 5 years using the app
April 15, 2018

ReAmaze is absolutely the best option out there. I've used ZenDesk, Intercom, Olark, etc.

Nothing comes close to having all the helpdesk / ticket integrations and support as ReAmaze.

We currently have 8 staff handling 300-500 tickets a day including responding to every single facebook comment and message.

Do not look any further for Live Chat, Help Desk, Email Support, Social Support software. You've found the absolute best.

Cosy House Collection
United States
Over 5 years using the app
November 19, 2018

ReAmaze has been an integral part of our website since it's launch. Offering an entire CRM suite for our online sales channel with a powerful API ReAmaze has gone above and beyond what we need. Everytime I've approached them with a CS question they have been incredibly helpful, even very intensive questions regarding their API and posting from outside sources.

I would like to see improvements in their knowledge base, for example the ability to nest topics but that is a very small suggestion and one that does not take away from the initial offering.

Very Happy with the service overall.
https://heatredefined.com

England's Stove Works, Inc.
United States
About 5 years using the app
October 3, 2019

Amazing app, and great customer service! Thank you for giving us an awesome experience. Managing our client messages and support system was never easy until we found out about Re:amaze. Great job!

zugopet
United States
Almost 5 years using the app
March 3, 2020

Great app to use, support was very helpful to make sure that everything was working well.
Make it easy to see all social media channels, so you do not miss any potential customers.

OneClickSmile
Australia
Almost 5 years using the app
October 26, 2021

We love reamaze! Their support is fantastic, and very responsive to feature requests. It's perfect for our business.

Pistils Nursery
United States
Over 4 years using the app
July 11, 2018

Amazing app! I experienced Reamaze before and knew we had to bring it to our business. We were using another app and it just doesn't compare to ease of use and packed features of Reamaze. Too many good feature to go into detail, but you won't be disappointed. Great for handling so many channels and bringing them into one place so nothing gets missed. My only bit of constructive feedback would be the reports. They are good, but a small bit limited. If they opened that door a bit this app would be completely unstoppable!

Cruaoutdoors
United States
Over 4 years using the app
February 11, 2019

What can I say except that if you are like me and are hoping to find the right app for your customer support experience to be top notch, this is the way to go! The folks from Re:Amaze are AMAZING to say the least. Support is like no other and the ease of use is beyond what I had imagined! For a small company like mine, that houses thousands of parts and needs to be on point with our customer base, this software is a no-brainer! Go for it! You will be extremely happy!

CycloneFPV.com
United States
Over 4 years using the app
July 14, 2020

We tested Reamaze for a month before we launched our site. It's the best helpdesk software out there. Easy integration and FANTASTIC customer service. They've been available 24/7 to help me with any small (or big) changes. The Chatbot has decreased the time our Customer Service team has had to spend answering emails. The integrations are great. The interface is great. Can't say enough about the product and the team.

Pnuma Outdoors
United States
Over 4 years using the app
January 30, 2020

I couldn't speak any higher of this app and their customer service. The app has fantastic features, that can be tailor-made to your needs! And if you have queries or need a hand, their support team is knowledgable, professional and always resolves any concerns you might have.

UNTAMED STREET
United Kingdom
Over 4 years using the app