Overall rating
Counts per rating level
  • 91% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its robust features such as workflow automations, a chatbot, and customizable response templates. They find it easy to integrate with various platforms, enhancing multi-channel customer service management. The AI tools and automation capabilities are praised for boosting customer service efficiency. The support team is noted for their quick responses and useful tutorials. Merchants value the comprehensive view of customer information provided. The app is considered cost-effective and has reportedly improved customer service quality and saved time for many merchants.

May 8, 2023

Overzichtelijk, makkelijk en goede support! Alles is snel en eenvoudig vanuit 1 app af te handelen.

About 2 years using the app
October 6, 2017

great app! we use their knowledgebase feature as well. great support as well. no brainer!

Diamond Pride
Over 6 years using the app
April 6, 2017

We are huge fans of Reamaze. The functionality, implementation and extremely knowledgeable, helpful and fast support team are absolutely an amazing combination. Reamaze is by far the most valuable tool we use on a daily basis.

The Christmas Light Emporium
United States
Over 6 years using the app
April 29, 2020

Fantastic product and support! Easy to use and intuitive. I can connect my email, FB messenger, amazon and more to this.

Digital Supply USA
United States
Over 6 years using the app
March 17, 2020

Amazing Support App.... Been using for 4 Years+ Great support team and with a lot of good updates... Awesome!

United States
About 6 years using the app
April 20, 2018

Simply an awesome no-nonsense support app! I can only recommend it!

Sapper Products
Almost 6 years using the app
July 13, 2018

Reamaze is by far the best support system for customer service i have used. I love that i can connect to Office365 by smtp so all mail is verified without having to use my SPF records.

Very easy to use and Reamaze support team reply fast and most important they really know what they are doing.

If you need a system for customer service let you self be RE:Amazed. Its worth every dollar and then some. Happy days!

Almost 6 years using the app
August 9, 2018

Moved from Intercom. Reamaze is much easier and simpler to understand, but still with better features. The fact you can easily link two stores and see live view is great. Well done on a great app

South Africa
Over 5 years using the app
October 17, 2019

Reamaze has been a game-changer for our small customer service team. We went from Zendesk to this, zendesk is good but was overly complicated and had an outdated UI when we left. Reamaze is simple, clean, easy to use, and still powerful. Live chat and FAQ knowledgebase is very handy and being able to quickly look at reporting metrics on how our agents are doing has helped us maintain an incredible customer service satisfaction rating. Our customers love it, they love us, and remaze has been critical in achieving that.

1776 United
United States
Over 5 years using the app
April 15, 2018

ReAmaze is absolutely the best option out there. I've used ZenDesk, Intercom, Olark, etc.

Nothing comes close to having all the helpdesk / ticket integrations and support as ReAmaze.

We currently have 8 staff handling 300-500 tickets a day including responding to every single facebook comment and message.

Do not look any further for Live Chat, Help Desk, Email Support, Social Support software. You've found the absolute best.

Cosy House Collection
United States
Over 5 years using the app