Reviews (259)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for enhancing customer service across multiple channels such as email, social media, SMS, and voice. Its integration with Shopify allows easy access to customer data like order history and cart contents, improving interactions. Features like workflow automations, tagging systems, and chatbots are praised for their efficiency. The customer support team is noted for their quick and helpful service, making this tool essential for consolidating communication channels and boosting operational efficiency.
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Great app for managing customer service! I really like that you can connect multiple email addresses and social email channels and see all the incoming messages in one place. The app has a very nice help center with searchable FAQ's that can be displayed on your website and in the chat. Chat is included also and comes right into the same Reamaze inbox. You can also set up different chat triggers to engage customers. You can have multiple users, assign messages to them, set reminders to follow up and add internal notes to messages. Another cool feature is that Reamaze syncs to your Shopify and pulls up an order information that is displayed on the side and you can even cancel or refund orders right from the app. There is so much you can do with this app and their support is very responsive and attentive to your needs. Plus my VA loves working in this app! Highly recommend Reamaze for customer support management!
Took all emails out of my mail and into one place. It also combines with Facebook messenger. Now my team can deal with customer service as well which is great. I also use the FAQ add on. Still not sure I’ve worked out it’s full potential.
This app has streamlined our customer service process for responding to emails and social media messages all in one place! The Re:amaze team is also very responsive and helpful whenever we reach out with questions.
Reamaze makes our job a lot easier! I love the features, it integrates everything and super easy to use. Plus, customer service is very helpful!
Very convenient, and staff is very helpful! Any questions, and they answer super fast. Thank you so much
Probably the best CRM for Shopify. We like the user-based pricing model. We also like that it connects to our Socials.
Re:Amaze is fantastic; easy to use and the support is very personable and great. It's like working with a small company. This software is really tailored towards e-commerce stores and great for small companies. We've used ReAmaze for years and still love it.
Thanks for reviewing us! Re:amaze is indeed designed for eCommerce :) And our support will remain personable because we love hearing about it from merchants like yourself. If you need anything, just holler!
Sensational platform, elegant, simple to admin’ and feature rich - support is the best there is. Get it.
10/10! This app has made it easy to communicate with customers effortlessly and in a timely manner. The support team is always very kind and helpful. We have 3 separate companies using this platform! Endless possibilities!
I do wish that there were more recent YouTube videos as the app does update a lot and my lack of braincells requires more visualization rather than reading but still 100% satisfied!
This is our standard communication tool for our customer interactions. Support has been great. Michelle was able to assist me in a quick and professional manner. She shows just how valuable this app can be in trouble shooting and taking care of a customer.I would recommend this App to help move your business to the next level.