Reviews (262)

Overall rating
4.5
Counts per rating level
  • 90% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for streamlining customer service, noting its ability to consolidate communications from emails, calls, social media, and live chats into one platform. They appreciate the smooth integration with Shopify, automation features, and reliable performance with minimal downtime. Support is frequently praised for being responsive and helpful, enhancing both onboarding and ongoing usage, ultimately boosting operational efficiency and customer service effectiveness.

June 17, 2014

So far, so great. I came across this app early on in my build for our new e-shop (open end of June ... plug) and although I've not yet used it in anger I have to say I'm more than impressed; it has all the angles covered for me. I particularly like the tie in between customer service questions which, if relevant, can morph into a knowledgebase question which I post from the app to my ...

Resortique
Hong Kong SAR
Over 3 years using the app
Edited September 15, 2021

I've left a review in the past but I wanted to update it. Reamaze is truly amazing and after 3 years and now getting close to mastering all the features, (texting via email, email aliases, automated forwarding of emails with certain subject and simply regular email. It's simply as good as it gets. We have integrations with Shopify and Pipedrive along with some Zapier in the background for ...

Dragon Medical Download
United States
Over 3 years using the app
May 23, 2019

What is this magic? Not kidding. Just plain incredible. Re:amaze... I have been Re:amazed and Re:awoken to what a CS tool should be. We've been so frustrated with tools like Zendesk and other CS tools that do a small piece of what we need but don't tie it all together. Just plain WOW with you guys. You really do get it and understand what it's like to sit in the CS seat. You've thought out the ...

Good Grains
United States
Over 3 years using the app
Reamaze replied August 15, 2019

Thanks for the magical review! Here at Re:amaze, our product managers work hand-in-hand with our customer service and customer success teams first, and with our engineering ...

September 8, 2018

Outstanding app and support team. This app was a game changer with our customer support team. I highly recommend.

Autumn Flow
United States
Over 3 years using the app
April 16, 2018

Seriously one of the most efficient apps out there. From functionality and integration to their quick support and easy to follow instructions, i've never felt this happy about an app before.

If you are looking for an all-in-one support app (emails, live chat, social media comments and messages and much more) then look no more because Reamaze have solved it all :)

Thank you to everyone at ...

Snow Foam
Australia
Over 3 years using the app
October 17, 2019

Reamaze has been a game-changer for our small customer service team. We went from Zendesk to this, zendesk is good but was overly complicated and had an outdated UI when we left. Reamaze is simple, clean, easy to use, and still powerful. Live chat and FAQ knowledgebase is very handy and being able to quickly look at reporting metrics on how our agents are doing has helped us maintain an ...

1776 United
United States
Over 3 years using the app
March 25, 2020

Great app with lots of functionalities and great support. We save a lot of time handling customer issues. We are very satisfied and highly recommend Reamaze

La Boutique MOSO
France
Over 3 years using the app
Edited December 7, 2018

I have been using this app for a few weeks now and I absolutely love it.
This is so powerful and time saving.
Amazing app, amazing support, amazing price !!

Peinture par numéros
United Kingdom
Over 3 years using the app
August 3, 2017

Awesome app and very easy to use.

Beach Diva
United States
Over 3 years using the app
June 14, 2018

We LOVE Re-Amaze! A lot of our customers use a combination of their Facebook credentials and email to communicate with us, which resulted in us flipping through multiple systems to figure who we were talking to and what their order history is. With ReAmaze everything happens in on clean easy to use interface. We also love that we can serve up our FAQ right in the chat window.
#PowerfulReAmaze

Tinadavies Com
United States
Over 3 years using the app