Reamaze Live Chat Helpdesk CRM

Customer service, chatbot, chat support, ticketing, CRM, FAQ

  • Popular with businesses in the United States

From $29/month. 14-day free trial. Additional charges may apply.

Reviews

4.8 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    95% of ratings are 5 stars
  • 4 of 5 stars
    2% of ratings are 4 stars
  • 3 of 5 stars
    1% of ratings are 3 stars
  • 2 of 5 stars
    0% of ratings are 2 stars
  • 1 of 5 stars
    1% of ratings are 1 stars
71 - 80 of 205 reviews

Fox and Wolf

Works well, but the cost is too expensive for a small business like ours! I've had it integrated for months. As I say, it works well, but the cost!

Developer reply

October 2, 2020

Hey Fox and Wolf,

We're sorry you feel this way about our platform. We are one of the cheapest in the industry given the value we offer. Compared to tools like Zendesk, Intercom, and Gorgias, we offer a lot more features at a competitive and affordable price.

We're happy to discuss pricing with you if it's an issue, as we understand businesses in this Covid-era are struggling.

Feel free to reach out to us if you have any questions or concerns. Thanks for the feedback!

Gritty Soul

We've been using ReAmaze for quite some time now. Whenever we've had any problems, the team was right there with a quick solution, even implementing suggestions made along the way. Their customer service is superb, and the app is intuitive and user-friendly. Definitely recommended for your business needs.

MYHD DJ STORE

La aplicación pese a estar en ingles tiene la opción de traducir manualmente los textos mas importantes (espero puedan tenerlo nativo pronto en español) ahorraría bastante trabajo. Sus funciones e integracion con shopify son muy buenas y rapidas de implementar.
entre las opciones que miramos para nosotros que estamos partiendo con el plan basico vamos sobrados y no cuesta tanto por agente a diferencia de otras empresas. (se puede incluso amoldar el plan a lo que necesites y asi no pagas demas)
el soporte en linea es excelente , se los recomiendo. Tomen su tiempo de prueba y estoy seguro les sera muy util.

Fright-Rags

Works really well for our needs. We don't use all of its functionality but for what we do use, it does the trick!

UNIQSO

we used this app to manage our CRM, it has many good functions, it connects not only the email, but also the social medias, which save us a lot of time as everything is under 1 tab.

They have prepared with awesome FAQs in videos, though some of the FAQs are not so clear, but the customer support is very helpful and prompt in reply.

The BEST is they do not charge as per tier (some in the market charges super expensive for the volume of message you received), they charge based on the users we added and we can connect with many stores, with 1 price, that helps us to save a lot of money.

Leyla Luxe Collection

I switched over from Chatra and Tidio. I merged two of my companies with one user for only $40 a month! I completely customized the font and colors of both widgets and help centers (help sites). I absolutely love that I can send shopify products right from the chat. It's easy integration is super helpful!!
You will NOT regret getting the paid plan here.

Montana Hudson UK

We have been using this app on as many as 20 stores since 2016. We stay because it does what we need it to do. It's easy and intuitive to navigate, And we haven't even used many of the features that it is capable of. Take it from a long time user. They provide great customer care for an app that we use for our customer care.

Subtle Boba Tea

A must have if you are starting to ramp up and you want to provide the best customer service. This app is perfect for you.

Fabrics

Really great for shopify stores, only need to be in spanish now, and integration with direct message from instagram

Run Everything Labs

Very easy to use and helpful when it comes to diminishing the workload.
Customer Service is always very kind and helpful and great at explaining.
10/10 would recommend!