Reviews (259)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly value this app for enhancing customer service across multiple channels such as email, social media, SMS, and voice. Its integration with Shopify allows easy access to customer data like order history and cart contents, improving interactions. Features like workflow automations, tagging systems, and chatbots are praised for their efficiency. The customer support team is noted for their quick and helpful service, making this tool essential for consolidating communication channels and boosting operational efficiency.
Refine
-
By rating
Awesome app and very easy to use.
We LOVE Re-Amaze! A lot of our customers use a combination of their Facebook credentials and email to communicate with us, which resulted in us flipping through multiple systems to figure who we were talking to and what their order history is. With ReAmaze everything happens in on clean easy to use interface. We also love that we can serve up our FAQ right in the chat window.
#PowerfulReAmaze
This app will change the way you do customer service. I don't think you can find anything better and there is a reason why right now the biggest companies are switching to reamaze.
Customer support is on the top 5 of the entire shopify marketplace.
Great app. It has all the features we need, and when we can't find anything the support team is at hand and ready to help.
We're using Re:Amaze for a while. Switched to Re:Amaze from Gorgias. The pricing is much more flexible in comparison to Gorgias. Also, the Support Team is much more responsive and helpful. The Onboarding and whole migration were not that easy, but this is just because I've never done this before and never used Re:Amaze. Having Support Team assistance during our transition period is great because it makes this process much easier. I like Re:Amaze, because it fulfills all our needs at this moment.
We have been with Re:amaze for a while now and are really happy with the usability and the interface. Now just waiting for Instagram DM integration but we know that is in the hands of the IG gods. keep up the good work!
We have been a user of Re:amaze for almost 3 years. It continues to WOW us as a simple yet robust customer communications platform. It is affordable, simple to set up and if you run into issues, their customer support team is very helpful. We have multiple brands with different email addresses, integrations, like Shopify, to manage orders and more. We take advantage of the built in CSAT tool as well as the reporting options. It's a great platform!
I highly recommend Reamaze. The feature set are great and it has outstanding customer support. Staff is amazing.
Dakota is great! I love Reamaze and have never had any issues with it.
***** Beyond and above *****
Probably the best app for customer engangement and customer service when you are on Shopify.
Self service with FAQ, multi channel options such as contact forms, direct emails, live chat, messaging and sociale media monitoring. What's not to like?
Besides the fact that Reamaze is a powerfull app then their customer service / onboarding is excellent. Super responsive and extremely friendly.
Our team loves all the features of Reamaze and yet it is super simple to use.
This is a highly recommended app - no doubt.
Regards
Mikael
ridersdeluxe.dk