Reamaze Live Chat Helpdesk CRM , 250 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its robust features such as workflow automations, a chatbot, and customizable response templates. They find it easy to integrate with various platforms, enhancing multi-channel customer service management. The AI tools and automation capabilities are praised for boosting customer service efficiency. The support team is noted for their quick responses and useful tutorials. Merchants value the comprehensive view of customer information provided. The app is considered cost-effective and has reportedly improved customer service quality and saved time for many merchants.
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What is this magic? Not kidding. Just plain incredible. Re:amaze... I have been Re:amazed and Re:awoken to what a CS tool should be. We've been so frustrated with tools like Zendesk and other CS tools that do a small piece of what we need but don't tie it all together. Just plain WOW with you guys. You really do get it and understand what it's like to sit in the CS seat. You've thought out the user experience from the POV of a CS help rep and you've made their job easier and better. You've provided so much more than we expected and we're excited to bring amazing service to our customers through your incredible tool! Thanks so much for seeing the potential to create what we really need. Can't recommend any Shopify app higher than this one. Dead serious, it's the absolute best.
Thanks for the magical review! Here at Re:amaze, our product managers work hand-in-hand with our customer service and customer success teams first, and with our engineering teams next. We're excited to hear that you can feel this in the way our product is delivered :)
Outstanding app and support team. This app was a game changer with our customer support team. I highly recommend.
Seriously one of the most efficient apps out there. From functionality and integration to their quick support and easy to follow instructions, i've never felt this happy about an app before.
If you are looking for an all-in-one support app (emails, live chat, social media comments and messages and much more) then look no more because Reamaze have solved it all :)
Thank you to everyone at Reamaze for an amazing app and amazing support. Look forward to see what other stuff you guys will be including to make this even better :)
***** HIGHLY RECOMMENDED APP ****
www.snowfoam.com.au
Great app with lots of functionalities and great support. We save a lot of time handling customer issues. We are very satisfied and highly recommend Reamaze
I have been using this app for a few weeks now and I absolutely love it.
This is so powerful and time saving.
Amazing app, amazing support, amazing price !!
Awesome app and very easy to use.
We LOVE Re-Amaze! A lot of our customers use a combination of their Facebook credentials and email to communicate with us, which resulted in us flipping through multiple systems to figure who we were talking to and what their order history is. With ReAmaze everything happens in on clean easy to use interface. We also love that we can serve up our FAQ right in the chat window.
#PowerfulReAmaze
This app will change the way you do customer service. I don't think you can find anything better and there is a reason why right now the biggest companies are switching to reamaze.
Customer support is on the top 5 of the entire shopify marketplace.
Great app. It has all the features we need, and when we can't find anything the support team is at hand and ready to help.
We're using Re:Amaze for a while. Switched to Re:Amaze from Gorgias. The pricing is much more flexible in comparison to Gorgias. Also, the Support Team is much more responsive and helpful. The Onboarding and whole migration were not that easy, but this is just because I've never done this before and never used Re:Amaze. Having Support Team assistance during our transition period is great because it makes this process much easier. I like Re:Amaze, because it fulfills all our needs at this moment.