Reamaze Live Chat Helpdesk CRM , 250 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its robust features such as workflow automations, a chatbot, and customizable response templates. They find it easy to integrate with various platforms, enhancing multi-channel customer service management. The AI tools and automation capabilities are praised for boosting customer service efficiency. The support team is noted for their quick responses and useful tutorials. Merchants value the comprehensive view of customer information provided. The app is considered cost-effective and has reportedly improved customer service quality and saved time for many merchants.
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Awesome tool for customer service; let's you create templated responses you can click on for frequently asked questions or problems and has a workflow for when things get busy. Well worth it!
We've been using Re:amaze for a few years now and have loved our experience. It is a great tool for automating some of our emails and chats and the analytics are very helpful for growing and scaling our business. The support staff is always helpful and quick to reply.
Just started out my store and Marvin was extremely helpful in not only helping me get set up but also providing tips and strategies on how to succeed and also extending my trial since I haven't had much time to set things up yet.
Extremely impressed with the amazing customer support and going out of the way to help me.
Marvin is pretty awesome! As is the rest of our team :) If you ever need help with anything, just reach out. We can always hop on a call to discuss your plans.
I'm just starting out dropshipping and have a few stores right now. Using this app to handle my chats and support on all of them in a single account is great!
Thanks for reviewing Re:amaze! Dropshipping is a great way to get started in eCommerce. Our Multi-Brand feature was designed specifically for this purpose :) If you have any feedback for us, please remember to reach out to our team by clicking on the ? icon in your Re:amaze account.
This app is absolutely beautiful. It's smooth, easy to use, not confusing in the slightest when you have different platforms bringing in support requests. Very impressed!
Re:amaze is indeed an amazing asset for your business. We moved from the other CRM provider over a year and a half ago and never looked back.
The whole system is very logical, modern, and easy to use, with an enormous amount of automation capability. It takes some time to set everything up, but it is definitely worth it! The software itself is amazing, you are able to integrate it with Shopify, Klaviyo, Loyalty Lion, Stamped, etc, and to have all information about the customer in one place without ever leaving the app.
The customer service is outstanding! They are super helpful. thoughtful, patient, and fast, everything is handled in a timely and professional but friendly manner. We are definitely looking forward to continuing to use Re:amaze in the future and highly recommend it.
This app is very helpful. We can manage messages from almost all channels (*Pinterest and Youtube are not supported yet) on 1 platform and see the data. And the support is great!
Prompt response and speedy solutions! Thank you so much for assisting us to our small problem. Kudos to your team!
the folks over at re-amaze and have changed the game... as multi channel commerce grows so does communication and they are literally the best tool for all channels and they have a mobile app.
Excellent software. Has saved us hundreds of hours so far and the user interface is amazing. Really a life saver. I would recommend this to any Shopify store looking to automate their customer service.