Reamaze Live Chat Helpdesk CRM , 250 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its robust features such as workflow automations, a chatbot, and customizable response templates. They find it easy to integrate with various platforms, enhancing multi-channel customer service management. The AI tools and automation capabilities are praised for boosting customer service efficiency. The support team is noted for their quick responses and useful tutorials. Merchants value the comprehensive view of customer information provided. The app is considered cost-effective and has reportedly improved customer service quality and saved time for many merchants.
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I love using the templates options to save some answers for commonly asked questions. It's a great tool to keep everything organized!
We have used other CS apps before and this one is by far the best. Also, support is super fast and always helpful. Highly recommend!
Reamaze has been a great fit for our store. We moved over from Freshdesk and did a lot of research on the competition. The built-in and completely integrated KB is a game-changer, it helps offer suggestions from your FAQ before you need to get a live person involved in support. Like any heavily integrated app you're bound to need some help & support along the way, and the Reamaze support (live chat with quick response times) has been incredible every step of the way. An easy 5 Stars for us!
Superb. Integrates chat and email in a single hub that can be used by multiple agents, avoiding the mayhem of trying to share multiple accounts to answer a customer question. Beautifully designed back end and exemplary technical support. Also has a great mobile app.
The absolute best support app BY FAR! I have used Gorgais, Intercom, ZenDesk, and MANY others... Nothing comes close to Reamaze. Not only is the product itself significantly better, but most importantly, the support is INCREDIBLE!!! By far the best support I have ever received from any piece of software in my 25+ year career! Use Reamaze, you will not regret it!!! It's not just better for the money -- it is just plain better!!! Gorgais and the rest do not come close.
If you're looking for a helpdesk or customer support option for your store look real further. Whether you're starting out or managing multiple departments this app is for you. Recommended for all.
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Amazing app, we have been using it for almost a year and never had any issues. Customer service is quick and very helpful!
The best support app we have used. Very easy to setup and packed with features. Highly recommended.
I've been using Reamaze for over 2 years. We got 1800 emails behind and we couldn't keep up, the automation and the workflows options that you can implement are a godsend. I just had my second Support call with Dakota. They offer one on one support when you are trying it to a Reamaze to a new level. This time I learnt how to use "Intents" this will save even more time, when dealing with customer inquiries via chat and email. Don't know where we would be without Reamaze. Thank you so much!
Its a really nice app with lots of useful features. Also, the support team is really friendly and helpful in resolving issues.