Reviews (259)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing customer service management across multiple platforms. It features workflow automations, robust tagging, response templates, and chatbots, all of which streamline customer interactions. The seamless Shopify integration offers a unified view of customer data and order details, with customization options to match brand aesthetics. The app is user-friendly and reliable, supported by a responsive customer service team that provides effective educational support and onboarding. Merchants value the app for handling high volumes of customer interactions, improving operational efficiency, and maintaining quality customer service, making it essential for e-commerce businesses aiming to optimize customer engagement and support.
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This is for sure the most robust and solid platform our customer support team has ever seen.
It integrates with every channel your customers are in (Social networks, Email, SMS, Voice channels and Messenger).
The "Cues" feature allows us to send a message to the visitor based on certain criteria.
You don't need developers in your team to take advantage of this. But if you have developers in your team, then Reamaze will take your game to a whole new level with more advanced targeted messages that will engage and convert your visitors into customers.
More features: Chatbots, Staff members, Roles, Visitors Live View, Multiple brands, FULL Appearance Customization, Satisfaction Ratings, Reports.
Oh, one more thing.
Did I mention you can get access to see what any visitor is seeing on your website?... in real time?
Yes, it works like magic.
No more “what are you seeing now?”, “have you clicked on the green button yet?”...
And last, but not less important, they have a great customer support team.
Thank you, Marvin Strauss and Lu Wang, for helping our team get started with Reamaze. You guys are awesome!
You're welcome! Cues is one of our most popular features apparently according to our Shopify and Shopify Plus merchants.
Our customer service and customer success teams are our pride and joy :) We hope you'll enjoy some other magical things we have planned for later this year!
Loving this app -- we've used all the other help desk web apps on the market, and recently switched to Reamaze, and we're blown away. This is the app we've been looking for in terms of bringing everything together into a single app. No need to have your support staff logged into 3 different apps just to monitor support, chat and social media activity. Highly recommended.
This CRM has helped us having a nice and close relationship with our customers. It has a lot of capabilities and the support team is super nice, they answer really fast and care about everything you need.
Previously, we've used Freshdesk and Zendesk. We switched to Re:Amaze 6 months ago and couldn't be happier. The integration and flow from various channels like email, live chat, and social media is very tight and seamless. Our team is able to tackle 50% more live chat and email "tickets" compared to our previous help desk systems.
Indispensable for our 6+ brands.
Can't imagine trying to run all this without them. GREAT product, FAST service every time, MULTI brand potential, what a deal!
-RedPillLiving
-ShopMAGAZON
Best App i could think off.
I have 3 stores and this is very easy to manage them all in one system. The support is also very helpfull if something dont work. Can recommend.
This is an awesome app for small businesses. You can build custom chatbots, set workflows, and the FAQ site is clutch.
Reamaze has it all>>>>>
Gorgias sitting in the corner smoking nervously.
At first i was a bit overwhelmed with the Interface but once i understood the value of all the different options and got used to it. This App boosted our Customer service expirience from an 8/10 to an absolute 11/10! Thank you!
Works well, but the cost is too expensive for a small business like ours! I've had it integrated for months. As I say, it works well, but the cost!
Hey Fox and Wolf,
We're sorry you feel this way about our platform. We are one of the cheapest in the industry given the value we offer. Compared to tools like Zendesk, Intercom, and Gorgias, we offer a lot more features at a competitive and affordable price.
We're happy to discuss pricing with you if it's an issue, as we understand businesses in this Covid-era are struggling.
Feel free to reach out to us if you have any questions or concerns. Thanks for the feedback!