Reviews (262)

Overall rating
4.5
Counts per rating level
  • 90% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for streamlining customer service, noting its ability to consolidate communications from emails, calls, social media, and live chats into one platform. They appreciate the smooth integration with Shopify, automation features, and reliable performance with minimal downtime. Support is frequently praised for being responsive and helpful, enhancing both onboarding and ongoing usage, ultimately boosting operational efficiency and customer service effectiveness.

September 10, 2018

Are you kidding me! This is such an amazing app that simplifies all of the multiple channels of customer inputs and feedback all into one simple interface - CRUSHING IT now on my CRM management - Thanks Re:amaze!

Mighty Wallet
United States
5 months using the app
January 19, 2022

Best variety of pricing options out there. We are seasonal and needed lots of users, so the volume-based plan is great. Very intuitive, my team picked it up with very little training. Excellent for managing e-mail as well.

Bi-Rite Market
United States
5 months using the app
March 20, 2019

Nothing beats this app, used it for a couple of months, and this will be a big deal on day on shopify.

RPM MOTORSPORT LTD.
Canada
4 months using the app
July 30, 2018

This chat support feature is good. Very good. It has all you need for keeping your customers happy. Tons of features and several plans to choose from. Be careful to choose the right subscription for your amount of staff or remember to change it to an appropriate one when you need more staff accounts. But it's worth double of what they charge - with amount of features and especially with the ...

Threshold Store
Norway
4 months using the app
December 8, 2021

Really good and easy app. Fast setup and professional look also for the chat widget. Emails with a easy professional html look without any code required. Fast supportteam for any questions.

Beautycoon Germany
Germany
4 months using the app
June 8, 2019

We thought we had everything under control until we started using Re-Amaze! It has made our work so much easier.
They put together a custom package for us to suit our needs, and it was not as expensive as you would think.
The team are fast and friendly to respond to any and all questions.
Still learning all the benefits of it, and setting up bits and pieces here and there, but as an all-in-one CS ...

Uniquely Yours Down Under
Australia
4 months using the app
Reamaze replied June 8, 2019

Thanks for the kind words. We're here to help you and other businesses succeed in amazing your customers. Do let us know if you need assistance or have any feedback for us at ...

September 14, 2020

we used this app to manage our CRM, it has many good functions, it connects not only the email, but also the social medias, which save us a lot of time as everything is under 1 tab.

They have prepared with awesome FAQs in videos, though some of the FAQs are not so clear, but the customer support is very helpful and prompt in reply.

The BEST is they do not charge as per tier (some in the market ...

UNIQSO
Malaysia
4 months using the app
Edited February 10, 2021

We've been using Reamaze for about half a year now. We love app! Saves us a ton of time. That said, lately we've been getting lots of error messages from their site re overload, page 404, etc. As a result, I posted a 1 star review. Reamaze immediately got in touch with me and the app is running again. They say they had some issues scaling, but that these issues are under control now. Therefore, I ...

BreadVillage
United States
4 months using the app
Reamaze replied February 9, 2021

Thank you for writing this review to hold us accountable. Re:amaze experienced an outage earlier this morning that was caused by network issues from specific service ...

September 3, 2020

A must have if you are starting to ramp up and you want to provide the best customer service. This app is perfect for you.

Subtle Boba Tea
United States
3 months using the app
January 15, 2017

Was a good app but i decided to go with something else.

Gearbuyz
United States
3 months using the app