Reviews (259)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing customer service management across multiple platforms. It features workflow automations, robust tagging, response templates, and chatbots, all of which streamline customer interactions. The seamless Shopify integration offers a unified view of customer data and order details, with customization options to match brand aesthetics. The app is user-friendly and reliable, supported by a responsive customer service team that provides effective educational support and onboarding. Merchants value the app for handling high volumes of customer interactions, improving operational efficiency, and maintaining quality customer service, making it essential for e-commerce businesses aiming to optimize customer engagement and support.
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This is simply the BEST chat app I've come across! I've tried all of the most popular ones and Re:amaze is on another level. I considered using Intercom, but it is so overpriced (for what I need) and their UI is very confusing. Luckily, I found this app and I absolutely love it. It's so simple to use and it works incredibly well. Highly recommend!!
Consider it as your default support system. Once you have this, your support is of top level. Easy to configure & saves a ton of time mine. Excellent APP 5/5
Easy to use. Great functionality and the support team is quick and efficient. Highly recommend to anyone looking to automate and improve customer service.
If I could give this app 100 stars I wouldn't hesitate.
From features to their support this app has been the most amazing app experience I have ever used in my store and I have used a lot of apps in my days.
Wow! Seriously words can't explain how happy and easy this app has made our life in the company. Combining all CS in one place and being able to manage it all, support right there to help you straight away with no delays, taking on board suggestions and implementing it LESS THEN A WEEK!
Thank you so much to all the team at Remaze for such an awesome app! Keep up the good work and looking forward to seeing this app climb to the number 1 spot in Shopify app store no doubt!
Top-tier support responds instantly to issues and questions. The best helpdesk system I trialed (we've tried helpscout, zendesk, and others). It also supports multiple stores, brands, integrates with Instagram and FB.
Overall just amazing.
Are you kidding me! This is such an amazing app that simplifies all of the multiple channels of customer inputs and feedback all into one simple interface - CRUSHING IT now on my CRM management - Thanks Re:amaze!
Best variety of pricing options out there. We are seasonal and needed lots of users, so the volume-based plan is great. Very intuitive, my team picked it up with very little training. Excellent for managing e-mail as well.
Nothing beats this app, used it for a couple of months, and this will be a big deal on day on shopify.
This chat support feature is good. Very good. It has all you need for keeping your customers happy. Tons of features and several plans to choose from. Be careful to choose the right subscription for your amount of staff or remember to change it to an appropriate one when you need more staff accounts. But it's worth double of what they charge - with amount of features and especially with the support they provide. I do NOT regret choosing Reamaze for one second. Keep up the good work!
Really good and easy app. Fast setup and professional look also for the chat widget. Emails with a easy professional html look without any code required. Fast supportteam for any questions.