Reviews (255)

Overall rating
4.4
Counts per rating level
  • 91% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this CRM solution for its seamless Shopify integration, user-friendly interface, and reliable performance. They value the ability to manage multiple pages from one platform, and the efficient workflow automations, chatbot, and tagging system. The support team is praised for its responsiveness and helpful tutorials. The AI technology is commended for real-time responses and problem anticipation, leading to reported business growth. Merchants find the pricing competitive and cost-effective.

January 29, 2024

have not been able to fully integrate it yet. Just had the onboarding with Dakato, it was clear! A lot of interesting features and so far so good. I'm looking forward to see it run on full potential. The features could save a lot of time. Also I recommend to do the on boarding call!

Voss Copenhagen
Netherlands
2 days using the app
June 3, 2024

Péssimo. Não dão suporte aos templates do WhatsApp, para usar tem que fazer uma gambiarra na plataforma e não da pra usar varias coisas como botões e outros.

GX Digital
Brazil
About 2 hours using the app
Reamaze replied June 12, 2024

Thank you for your feedback! We understand your concern about connecting WhatsApp templates and ensuring ease of use. We have more information available on this link https://www.reamaze.com/integrations/whatsapp.

Please feel free to reach out if you need further assistance. Our team is committed to continuously improving our service to better meet your needs, and we'll be making sure our Product team is aware of the importance of supporting WhatsApp templates in the future.

December 5, 2023

I am puzzled by the good reviews here. While they are quick to reply to support queries there's now a major regression in that I cannot create new knowledge base articles with links or images without generating my own HTML. The wonderful support guy is telling me it's not recommended to use the WYWIWIG editor they provide after it was working for 4 years. It's 2023 guys and you have just added some AI to your chat bot functionality but I am not unable to expand my KB without coding. ridiculous. I regret ever choosing your product as I now have to migrate just so I can do basic things again.

Biomesight
United Kingdom
Almost 4 years using the app
November 17, 2023

Really easy installation. Lots of helpful features available at a much better price than competitors.
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Above all, had super great help from their customer support. Specifically Dakota was super great to work with from start to finish taking the time to explain things and give visual walk throughs.
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Definitely recommend

Kendama Depot
United States
9 months using the app
September 5, 2023

This program is really easy to use and integrates well with Shopify. Re:Amaze is a favorite tool among several team members. I even contacted them to ask about the platform, and they were so kind as to arrange a call. Dakota went over a lot of the new features and products they have that can be beneficial for our business with me. I appreciate you being attentive a lot!

Smarty Had A Party!
United States
Almost 3 years using the app
August 25, 2023

Great tool. Integrates Whatsapp, Instagram DM and Comments, Facebook Messenger and Comment, and email. The shopify integration is extremely complete, looks like the best tool out there. My suggestions for development: 1) the chatbot only works for the integrated chat tool, so I had to create some clunky automations to mimic a chatbot for the channels (we don't use chat here, just mostly whatsapp and instagram); 2) the tool allows for merging conversations for a same person accross channels pretty easily but it's entirely manual and my sales people never did it; 3) number 2 is problematic because whatsapp numbers are odd (outbound messages need to have 13 digits, but inbound messages always come in 12 digits, which means if the client makes a purchase in the site and then sends a whatsapp message it's not going to be automatically recognized); and lastly 4) UX could be improved.

Cordolário
Brazil
11 months using the app
December 4, 2023

very difficult to customize, promises made during sales and setup that were not kept and ultimately REALLY difficult to uninstall. I wish I could go back in time and tell myself to not bother.

Kedi Labs
United States
3 months using the app
November 9, 2023

The app is amazing! Everything is at arms length and very user-friendly! Customer service responds in a few seconds and are very nice. Highly recommended!

Carepod
United States
Over 1 year using the app
September 7, 2023

Dakota is great, we enjoy using Reamaze and find their platform to be very helpful with our customer's needs.

Real Mushrooms
Canada
Over 2 years using the app
October 11, 2023

This CRM has helped us having a nice and close relationship with our customers. It has a lot of capabilities and the support team is super nice, they answer really fast and care about everything you need.

DEV San Saru
Spain
7 months using the app