Reviews (262)

Overall rating
4.5
Counts per rating level
  • 90% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for streamlining customer service, noting its ability to consolidate communications from emails, calls, social media, and live chats into one platform. They appreciate the smooth integration with Shopify, automation features, and reliable performance with minimal downtime. Support is frequently praised for being responsive and helpful, enhancing both onboarding and ongoing usage, ultimately boosting operational efficiency and customer service effectiveness.

June 20, 2019

First off, outstanding customer service and support. Even more outstanding developer support.

This is probably by far the best live chat and helpdesk platform out there for Shopify. Have tried other apps but Reamaze has much more depth even though it doesn't look like it on the surface. We plan to upgrade to Shopify Plus next year and will be taking Reamaze with us.

What I like most about ...

My Green Herbs
United States
2 months using the app
Reamaze replied August 15, 2019

Thanks for leaving a 5-star review! We're adamant about not nickel-and-diming our users. When we truly believe a specific feature will benefit even the smallest of merchants, ...

January 27, 2024

Huh... I guess, I didn't want a CRM. I wanted helpdesk software.
My first experience with helpdesk software was with Gorgias, and they weren't a bad choice. But, in the end, they had a few things that just didn't fit with us. We are big users of the mobile app and email. I had just finished customizing our interaction with Gorgias using their API but still bailed because the main thing I needed ...

Parts Brite
United States
About 2 months using the app
September 3, 2020

Really great for shopify stores, only need to be in spanish now, and integration with direct message from instagram

Fabrics
Chile
About 2 months using the app
July 4, 2019

This is exactly what we have needed. It does everything you can ask for in a CRM and best of all the customer service is awesome!

Sankofa Edition™
United States
About 2 months using the app
Reamaze replied August 15, 2019

We're glad you found the perfect helpdesk and CRM platform! We remember chatting to your team a few weeks back about the unassign feature actually :) Thank you for the review ...

April 6, 2017

Nobody enjoys customer service. When I want to bang out CS in the morning I just want to see a list of messages and easy workflow to watch them disappear. This does it perfectly. Especially if you have multiple shopify stores, sell on other ecom channels, or CS coming in from multiple sources, this is the CRM for you. And development is all over it, squashing bugs like housewife holding two cans ...

Thermikusa
United States
About 2 months using the app
April 2, 2019

We found this app to be the most powerful help desk one can ever use for eCommerce. We've been trying in the past 15 years many other solutions such as Zendesh, Helpscout...but re-amaze surpasses them all by far. Nothing is missing yet they have design a very intuitive UI easy to use and configure. Re-amaze helps use unify our entire customer support into a single solution. We can even reply to ...

Healspire
Hong Kong SAR
About 2 months using the app
September 9, 2019

We tried several customer service platforms before easily settling on re:amaze. Re:amaze was the only option that allowed us to do everything we wanted and more. We were able to easily integrate with our Shopify store, our payment system for recurring subscriptions, and offer our customers real-time chat and searchable solutions via our fully customized FAQ page/help site. We were also able to ...

Lightgliders
United States
About 2 months using the app
August 8, 2018

Great support - Marvin was super helpful! Also gave me tips for a new store like mine on getting new sales. Using this for managing my Facebook sales/support for now until I expand and start selling through my website.

Yello And Blu
United States
About 1 month using the app
October 7, 2020

I almost never take time to write reviews, but reamaze is such a well done product, I decided to take a moment and give them a shout out here! We love the Shopify integration, Shipstation integration, ActiveCampaign Integration, the many channels for customers to connect all integrated into one spot and the way the product has been thoughtfully built to be easy to use. They even have custom ...

Pinwheel
United States
About 1 month using the app
March 3, 2023

5 stars all over, very intuitive, innovative, and good support!
It Integrates very well with pretty much everything we needed.

Catalyst Movies
United States
About 1 month using the app