Reviews (253)

Overall rating
4.3
Counts per rating level
  • 91% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this CRM solution for its seamless Shopify integration, user-friendly interface, and reliable performance. They value the ability to manage multiple pages from one platform, and the efficient workflow automations, chatbot, and tagging system. The support team is praised for its responsiveness and helpful tutorials. The AI technology is commended for real-time responses and problem anticipation, leading to reported business growth. Merchants find the pricing competitive and cost-effective.

November 16, 2017

Great app , Great Support game changer thank you

Inspiredcasescom
United States
About 2 hours using the app
January 8, 2024

The help desk itself is good for basic handling of tickets and chats. However, we found it quite challenging when trying to get into more complex things (automation, AI Bot, etc). Things did not work as intended, and all support did was provide help articles. We also asked them to change the header font of their hosted help site, and they told us to hire a developer lol. We feel this app is cost-effective and works well for basic stuff, but past that, you're on your own, and setup is now easy and very time-consuming.

Canvas by Numbers
United States
February 28, 2020

I just made the switch from Zendesk to Re:Amaze. It's been about 2 weeks, and so far, so good! Their support is great (fast to respond) and the features this app/service provides are plenty for what I'm doing. The whole interface is pretty noob-proof too, so if you're not a very tech-savvy person, this app will be a great solution for you. Highly recommend!

Stephen's World
Canada