Reamaze Live Chat Helpdesk CRM , 231 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its seamless integration with Shopify and multiple social platforms, AI technology for real-time responses, and excellent customer support. It's praised for its reliability, ability to automate and scale customer service, and value for money. Some merchants reported issues with the chatbot functionality, handling of Whatsapp numbers, and subscription cancellations. However, its ability to manage messages from various platforms and continuous rollout of new features make it a valuable tool for businesses.
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Re:amaze is indeed an amazing asset for your business. We moved from the other CRM provider over a year and a half ago and never looked back.
The whole system is very logical, modern, and easy to use, with an enormous amount of automation capability. It takes some time to set everything up, but it is definitely worth it! The software itself is amazing, you are able to integrate it with Shopify, Klaviyo, Loyalty Lion, Stamped, etc, and to have all information about the customer in one place without ever leaving the app.
The customer service is outstanding! They are super helpful. thoughtful, patient, and fast, everything is handled in a timely and professional but friendly manner. We are definitely looking forward to continuing to use Re:amaze in the future and highly recommend it.
I love using the templates options to save some answers for commonly asked questions. It's a great tool to keep everything organized!
We've been using Re:amaze for a few years now and have loved our experience. It is a great tool for automating some of our emails and chats and the analytics are very helpful for growing and scaling our business. The support staff is always helpful and quick to reply.
Probably the best CRM for Shopify. We like the user-based pricing model. We also like that it connects to our Socials.
I've been using Reamaze for over 2 years. We got 1800 emails behind and we couldn't keep up, the automation and the workflows options that you can implement are a godsend. I just had my second Support call with Dakota. They offer one on one support when you are trying it to a Reamaze to a new level. This time I learnt how to use "Intents" this will save even more time, when dealing with customer inquiries via chat and email. Don't know where we would be without Reamaze. Thank you so much!
We love reamaze! Their support is fantastic, and very responsive to feature requests. It's perfect for our business.
5 star service. 5 star App. Super helpful staff. Overwhelming at first but they really walk you thru it! Thank you!
Excellent software. Has saved us hundreds of hours so far and the user interface is amazing. Really a life saver. I would recommend this to any Shopify store looking to automate their customer service.
This app works well and is easy to install. This app does what its claims do and is easy to manage. Customer service is friendly and ready to help. I recommend this app to all. https://www.kinkytoy.store
https://www.kinkytoy.shop
Reamaze has been a great fit for our store. We moved over from Freshdesk and did a lot of research on the competition. The built-in and completely integrated KB is a game-changer, it helps offer suggestions from your FAQ before you need to get a live person involved in support. Like any heavily integrated app you're bound to need some help & support along the way, and the Reamaze support (live chat with quick response times) has been incredible every step of the way. An easy 5 Stars for us!