Overall rating
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless integration with Shopify and multiple social platforms, AI technology for real-time responses, and excellent customer support. It's praised for its reliability, ability to automate and scale customer service, and value for money. Some merchants reported issues with the chatbot functionality, handling of Whatsapp numbers, and subscription cancellations. However, its ability to manage messages from various platforms and continuous rollout of new features make it a valuable tool for businesses.

July 20, 2022

Re:amaze is indeed an amazing asset for your business. We moved from the other CRM provider over a year and a half ago and never looked back.
The whole system is very logical, modern, and easy to use, with an enormous amount of automation capability. It takes some time to set everything up, but it is definitely worth it! The software itself is amazing, you are able to integrate it with Shopify, Klaviyo, Loyalty Lion, Stamped, etc, and to have all information about the customer in one place without ever leaving the app.
The customer service is outstanding! They are super helpful. thoughtful, patient, and fast, everything is handled in a timely and professional but friendly manner. We are definitely looking forward to continuing to use Re:amaze in the future and highly recommend it.

Conscious Items
United States
Over 1 year using the app
June 30, 2022

I love using the templates options to save some answers for commonly asked questions. It's a great tool to keep everything organized!

United States
Over 1 year using the app
May 27, 2022

We've been using Re:amaze for a few years now and have loved our experience. It is a great tool for automating some of our emails and chats and the analytics are very helpful for growing and scaling our business. The support staff is always helpful and quick to reply.

Made By Mary
United States
Over 1 year using the app
March 21, 2022

Probably the best CRM for Shopify. We like the user-based pricing model. We also like that it connects to our Socials.

Moderno Collections
Over 2 years using the app
April 14, 2022

I've been using Reamaze for over 2 years. We got 1800 emails behind and we couldn't keep up, the automation and the workflows options that you can implement are a godsend. I just had my second Support call with Dakota. They offer one on one support when you are trying it to a Reamaze to a new level. This time I learnt how to use "Intents" this will save even more time, when dealing with customer inquiries via chat and email. Don't know where we would be without Reamaze. Thank you so much!

New Zealand
11 months using the app
October 26, 2021

We love reamaze! Their support is fantastic, and very responsive to feature requests. It's perfect for our business.

Pistils Nursery
United States
Over 4 years using the app
January 19, 2022

5 star service. 5 star App. Super helpful staff. Overwhelming at first but they really walk you thru it! Thank you!

Fest Flags
United States
About 2 years using the app
January 28, 2022

Excellent software. Has saved us hundreds of hours so far and the user interface is amazing. Really a life saver. I would recommend this to any Shopify store looking to automate their customer service.

London Hair Architects
United Kingdom
Over 1 year using the app
November 10, 2021

This app works well and is easy to install. This app does what its claims do and is easy to manage. Customer service is friendly and ready to help. I recommend this app to all. https://www.kinkytoy.store

Kinky Toy Store
Over 2 years using the app
January 31, 2022

Reamaze has been a great fit for our store. We moved over from Freshdesk and did a lot of research on the competition. The built-in and completely integrated KB is a game-changer, it helps offer suggestions from your FAQ before you need to get a live person involved in support. Like any heavily integrated app you're bound to need some help & support along the way, and the Reamaze support (live chat with quick response times) has been incredible every step of the way. An easy 5 Stars for us!

Trek Light Gear
United States
About 1 year using the app