Reviews (254)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this CRM solution for its seamless Shopify integration, user-friendly interface, and reliable performance. They value the ability to manage multiple pages from one platform, and the efficient workflow automations, chatbot, and tagging system. The support team is praised for its responsiveness and helpful tutorials. The AI technology is commended for real-time responses and problem anticipation, leading to reported business growth. Merchants find the pricing competitive and cost-effective.
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This support app is working well for our team. The support has been exceptional. Highly recommended.
Simply an awesome no-nonsense support app! I can only recommend it!
Reamaze is by far the best support system for customer service i have used. I love that i can connect to Office365 by smtp so all mail is verified without having to use my SPF records.
Very easy to use and Reamaze support team reply fast and most important they really know what they are doing.
If you need a system for customer service let you self be RE:Amazed. Its worth every dollar and then some. Happy days!
We use this app for multi-channel customer service. Amazon, eBay, Shopify, Walmart, etc.... The integration they have done with Amazon and Shopify is awesome. Makes it so easy to lookup your customer's order when the contact you. Also use their Chat and Faq. Make Customer Self Service much easier. Easy to add to any Shopify theme. Very reasonable pricing as well vs competition. We're big fans. A lot of other 3rd party apps that integrate with Gorgias, Freshdesk, etc... are now picking up Re:amaze.
Moved from Intercom. Reamaze is much easier and simpler to understand, but still with better features. The fact you can easily link two stores and see live view is great. Well done on a great app
Reamaze has been a game-changer for our small customer service team. We went from Zendesk to this, zendesk is good but was overly complicated and had an outdated UI when we left. Reamaze is simple, clean, easy to use, and still powerful. Live chat and FAQ knowledgebase is very handy and being able to quickly look at reporting metrics on how our agents are doing has helped us maintain an incredible customer service satisfaction rating. Our customers love it, they love us, and remaze has been critical in achieving that.
ReAmaze is absolutely the best option out there. I've used ZenDesk, Intercom, Olark, etc.
Nothing comes close to having all the helpdesk / ticket integrations and support as ReAmaze.
We currently have 8 staff handling 300-500 tickets a day including responding to every single facebook comment and message.
Do not look any further for Live Chat, Help Desk, Email Support, Social Support software. You've found the absolute best.
ReAmaze has been an integral part of our website since it's launch. Offering an entire CRM suite for our online sales channel with a powerful API ReAmaze has gone above and beyond what we need. Everytime I've approached them with a CS question they have been incredibly helpful, even very intensive questions regarding their API and posting from outside sources.
I would like to see improvements in their knowledge base, for example the ability to nest topics but that is a very small suggestion and one that does not take away from the initial offering.
Very Happy with the service overall.
https://heatredefined.com
Amazing app, and great customer service! Thank you for giving us an awesome experience. Managing our client messages and support system was never easy until we found out about Re:amaze. Great job!
We love reamaze! Their support is fantastic, and very responsive to feature requests. It's perfect for our business.