Reviews (259)

Overall rating
4.4
Counts per rating level
  • 90% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer service management across multiple platforms. It features workflow automations, robust tagging, response templates, and chatbots, all of which streamline customer interactions. The seamless Shopify integration offers a unified view of customer data and order details, with customization options to match brand aesthetics. The app is user-friendly and reliable, supported by a responsive customer service team that provides effective educational support and onboarding. Merchants value the app for handling high volumes of customer interactions, improving operational efficiency, and maintaining quality customer service, making it essential for e-commerce businesses aiming to optimize customer engagement and support.

September 5, 2023

This program is really easy to use and integrates well with Shopify. Re:Amaze is a favorite tool among several team members. I even contacted them to ask about the platform, and they were so kind as to arrange a call. Dakota went over a lot of the new features and products they have that can be beneficial for our business with me. I appreciate you being attentive a lot!

Smarty Had A Party!
United States
Almost 3 years using the app
April 20, 2023

The re:amaze Helpdesk always supports with a helpful solution and the response time is really good. We are using the tool for three years now and are happy how its simplicity and its support team are beneficial to our daily work.

Pädiko Akademie
Germany
Almost 3 years using the app
April 21, 2020

This is the best CRM we have ever used and we tried many. From Gorgias to Zendesk and others. It saves us a huge amount of time every day with their workflows, intents and easily customizable response templates. The number of merged data tags that can be pulled from Shopify and the degree of customization is insane! Their support is incredibly helpful too. We will stay loyal forever!

Jarwest.com
Switzerland
Almost 3 years using the app
Edited January 18, 2018

I've been with Reamaze for a long time, basically since their inception. The software does its job perfectly without fluff and tools nobody uses.
The integration with Shopify is great. When I get emails from customers, I can see at a glance if, what and when they ordered something.
The integrated chat is a bonus. It could use a little polishing, but the staff promised me they're working on that.

Still worth 5 stars.

Update January 2018: Reamaze keeps adding rockstar features and the integration with Shopify is getting deeper with every update.
You're not doing yourself a favour by choosing a cheaper solution than Reamaze. Period.

Funky Moose Records
Canada
Almost 3 years using the app
March 24, 2020

Amazing App, Amazing Staff, some app developers are just there for the money and Some will go out of their way just to make their customers feel their best. And this is what Reamaze is about.
I can't talk enough about how amazing this app is, the best chat app I have ever used and I have tried a lot. The support team is amazingly friendly and helpful. Marvin You Rock, Thank you for everything, I will never change this app for anything.

Neat®
United Kingdom
Over 2 years using the app
July 30, 2020

Definitely a great app that helps us manage our multiple stores.
they deserve to have my 5 stars reviews!

Thank you for creating this and making it so affordable for us as a small business owner.

Dreamyandco
United States
Over 2 years using the app
November 10, 2021

This app works well and is easy to install. This app does what its claims do and is easy to manage. Customer service is friendly and ready to help. I recommend this app to all. https://www.kinkytoy.store
https://www.kinkytoy.shop

Kinky Toy Store
Canada
Over 2 years using the app
May 11, 2023

Reamaze exceeded all my expectations, making it the best customer support experience I've had so far (came from help scout). The support team was not only friendly but also incredibly knowledgeable and responsive. They swiftly resolved my issues and provided valuable guidance. The AI technology integrated into the help desk was a game-changer, revolutionizing the way I do business. Its ability to anticipate problems and provide real-time responses has significantly improved my efficiency making it an invaluable tool for any Shopify merchant.

Happy Covers
United States
Over 2 years using the app
March 11, 2022

Reamaze is the perfect tool for any business looking to make customer communication more seamless at an affordable cost. It's super easy to use, get started, and manage - plus, their customer support is A+.

Clear Within
United States
Over 2 years using the app
March 27, 2021

Great app! It runs smoothly. We can manage conversations from different stores (under the same brand) together with this app. Highly recommended!

UMade
Malaysia
Over 2 years using the app