Reamaze Live Chat Helpdesk CRM

Reamaze Live Chat Helpdesk CRM

From $29/month. 14-day free trial. Additional charges may apply.
Rating (4.7)
Reviews
Developer
Reamaze
212 reviews
200 reviews
Overall rating
4.7
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
200 reviews
November 11, 2022

We love Re:Amaze! We've been on the platform for about 2 years and our customer service has never been better! We can see every message a customer has ever sent and every order they've ever placed all from within the conversation we're having with them. We can also set-up accounts, create orders, cancel items, issue refunds and check tracking information all without leaving the conversation! The platform is incredibly intuitive and easy to use - we've added all of our teams from around the world and transformed how we engage with customers in every region. Whether it's creating a chatbot that speaks Japanese, training the AI to recognise "Where's my order" in Dutch or offering FAQ's in German, thanks to Re:Amaze we can do it all! Like all systems, Re:Amaze has its moments, but their support team is actually pretty good. They're quick to respond to and resolve issues and they have always been very open to our ideas and development requests!

Denman UK
United Kingdom
Time spent using app: Almost 2 years
July 29, 2022

This app is very helpful. We can manage messages from almost all channels (*Pinterest and Youtube are not supported yet) on 1 platform and see the data. And the support is great!

Ling's Moment
Hong Kong SAR
Time spent using app: Over 1 year
July 25, 2022

We have been a user of Re:amaze for almost 3 years. It continues to WOW us as a simple yet robust customer communications platform. It is affordable, simple to set up and if you run into issues, their customer support team is very helpful. We have multiple brands with different email addresses, integrations, like Shopify, to manage orders and more. We take advantage of the built in CSAT tool as well as the reporting options. It's a great platform!

FruitStand.com
United States
Time spent using app: Over 2 years
July 20, 2022

Re:amaze is indeed an amazing asset for your business. We moved from the other CRM provider over a year and a half ago and never looked back.
The whole system is very logical, modern, and easy to use, with an enormous amount of automation capability. It takes some time to set everything up, but it is definitely worth it! The software itself is amazing, you are able to integrate it with Shopify, Klaviyo, Loyalty Lion, Stamped, etc, and to have all information about the customer in one place without ever leaving the app.
The customer service is outstanding! They are super helpful. thoughtful, patient, and fast, everything is handled in a timely and professional but friendly manner. We are definitely looking forward to continuing to use Re:amaze in the future and highly recommend it.

Conscious Items
United States
Time spent using app: Over 1 year
June 30, 2022

I love using the templates options to save some answers for commonly asked questions. It's a great tool to keep everything organized!

PipelinersCloud
United States
Time spent using app: 5 months