Reamaze Live Chat Helpdesk CRM

Name: Reamaze Live Chat Helpdesk CRM
Brand: Reamaze
Rating: 4.7 (224 reviews)

From $29/month. 14-day free trial. Additional charges may apply.

Rating (4.7)

Reviews

224

Developer

Reamaze

View demo store

Powerful live chat and chatbots designed for eCommerce.

Multi-channel shared inbox designed for team collaboration.

Fully integrated with Shopify for order management.

Create automated messages that target Shopify customers.

FAQ help center designed to educate your customers.

Launch pre-built chatbots and create custom chatbots with rules.

Message customers automatically on your storefront.

Chat with customers in real time and offer amazing service.

Access your Re:amaze dashboard through our mobile apps.

Real time Shopify data also accessible through the mobile app.

Manage conversations and teams through the mobile app.

Use response templates and insert FAQ articles with ease!

About this app

Launched

April 1, 2014 · Changelog

Languages

English

AI powered customer support platform w/ live chat chatbots, FAQ, FB, IG, Whatsapp, email, voice, SMS

Reamaze is a customer support and live chat app built for eCommerce. Work faster, look professional, and retain happier customers with support and engagement tools like built-in FAQ, live chat, chatbots, web push notifications, status pages, and surveys, all in a multi-channel and unified team Inbox. Connect to popular apps to lift efficiency. Use smart macros and automated workflows (AI Intents) with instant access to customer order info to save time and focus on what you do best.

Email, live chat, social, SMS, voice from all your stores in one unified inbox.
Increase agent efficiency with Smart Assign, Workflows, Response Templates + AI.
Create automated, AI assisted engagement, push, chat bot prompts to drive sales
Manage, modify, and create Shopify orders directly in customer support and chats
Powerful live chat with bots - lets customers self-serve, search FAQ and orders.

Pricing

14-day free trial

Re:amaze Basic

$29/month

$29 per additional staff user. Ticket volume based options with unlimited users and annual plans available.

Unlimited Email Inboxes
Social Integrations
Live Chat and Chatbots
Trainable AI Intents
Workflows and Macros
FAQ
1K Free Push Notifications

Re:amaze Pro

$49/month

$49 per additional staff user. Ticket volume based options with unlimited users and annual plans available.

Basic Features +
Multi-Store
SMS and VOIP Integrations
Live View
Advanced Reports
Custom Domains
Status Page
1K Free Push Notifications

Re:amaze Plus

$69/month

$69 per additional staff user. Ticket volume based options with unlimited users and annual plans available.

Basic + Pro +
Staff Reports, Roles, Shifts, Days Off
Departments
Satisfaction Surveys
FAQ History
Co-Browse
SSO
2K Free Push Notifications

Enterprise Custom

$899/month

Customizable Features
Ticket Volume Based or Annual Pricing
Hands-On Service and Training
Dedicated Priority Support

Re:amaze Basic

$29/month

$29 per additional staff user. Ticket volume based options with unlimited users and annual plans available.

Unlimited Email Inboxes
Social Integrations
Live Chat and Chatbots
Trainable AI Intents
Workflows and Macros
FAQ
1K Free Push Notifications

Re:amaze Pro

$49/month

$49 per additional staff user. Ticket volume based options with unlimited users and annual plans available.

Basic Features +
Multi-Store
SMS and VOIP Integrations
Live View
Advanced Reports
Custom Domains
Status Page
1K Free Push Notifications

Re:amaze Plus

$69/month

$69 per additional staff user. Ticket volume based options with unlimited users and annual plans available.

Basic + Pro +
Staff Reports, Roles, Shifts, Days Off
Departments
Satisfaction Surveys
FAQ History
Co-Browse
SSO
2K Free Push Notifications

Enterprise Custom

$899/month

Customizable Features
Ticket Volume Based or Annual Pricing
Hands-On Service and Training
Dedicated Priority Support

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

224 reviews

Overall rating

4.7

Counts per rating level

94% of ratings are 5 stars
210
3% of ratings are 4 stars
6
1% of ratings are 3 stars
2
0% of ratings are 2 stars
1
2% of ratings are 1 stars
5

June 8, 2023

Amazingly helpful! Lots of automations, this software is central to the wellbeing of our business! It's a one-stop shop for talking to our customers

NeuEve

United States

Time spent using app: Over 1 year

June 1, 2023

Awesome helpdesk with the right amount of automations and a DEEP integration into shopify. They've been critical in helping us automate and scale while still serving our customers well! New features rolled out continuously which is always great to see.

Poppy Scrubs

United States

Time spent using app: Over 1 year

May 11, 2023

Reamaze exceeded all my expectations, making it the best customer support experience I've had so far (came from help scout). The support team was not only friendly but also incredibly knowledgeable and responsive. They swiftly resolved my issues and provided valuable guidance. The AI technology integrated into the help desk was a game-changer, revolutionizing the way I do business. Its ability to anticipate problems and provide real-time responses has significantly improved my efficiency making it an invaluable tool for any Shopify merchant.

Happy Covers

United States

Time spent using app: Over 2 years

All reviews