Re:amaze AI Helpdesk & Chat

Re:amaze AI Helpdesk & Chat

Pricing
From $29/month. Free trial available.
Popular with stores like yours
Based in United States
Highlights
Works with the latest themes
Rating
4.3 (179)
Developer
Reamaze

Deliver smarter support with AI-powered chatbots and live chat—built into a multichannel helpdesk.

Re:amaze is an AI-powered helpdesk built to support your customers and grow your business. Easily manage email, live chat, social, SMS, and calls from a single inbox. Use AI to write replies, suggest responses, and automate tasks so your team can move faster and stay consistent. Track conversations alongside orders, revenue, and reviews to stay organized and keep customers coming back.

Re:amaze is an AI-powered helpdesk built to support your customers and grow your business. Easily ... more
  • Unify email, social, SMS, voice conversations for all stores in a single inbox
  • Manage, modify, and create Shopify orders directly in customer support and chats
  • Use AI to write replies, build chatbots, summarize, and create FAQ articles
  • Automate common tasks and patterns with data and rules to save time
  • Satisfaction surveys, status pages, push notifications to keep customers engaged
Popular with stores like yours
Based in United States
Highlights
Works with the latest themes

Languages

English

Works with

  • Checkout
  • Klaviyo
  • Shipstation
  • Loop Returns
  • Yotpo
  • RingCentral
  • +20 Integrations

Pricing

Re:amaze Basic

$29 / month

or $313.20/year and save 10%

$29 per additional staff user. Ticket volume based options with unlimited users and annual plans available.

  • Unlimited Email Inboxes
  • Social Integrations
  • Live Chat and Chatbots
  • Trainable AI Intents
  • Workflows and Macros
  • FAQ
  • 1K Free Push Notifications

14-day free trial

Re:amaze Pro

$49 / month

or $529.20/year and save 10%

$49 per additional staff user. Ticket volume based options with unlimited users and annual plans available.

  • Basic Features +
  • Multi-Store
  • SMS and VOIP Integrations
  • Live View
  • Advanced Reports
  • Custom Domains
  • Status Page
  • 1K Free Push Notifications

14-day free trial

Re:amaze Plus

$69 / month

or $745.20/year and save 10%

$69 per additional staff user. Ticket volume based options with unlimited users and annual plans available.

  • Basic + Pro +
  • Staff Reports, Roles, Shifts, Days Off
  • Departments
  • Satisfaction Surveys
  • FAQ History
  • Co-Browse
  • SSO
  • 2K Free Push Notifications

14-day free trial

Enterprise Custom

$899 / month

Contact us for more enterprise pricing and feature options

  • Customizable Features
  • Ticket Volume Based or Annual Pricing
  • Hands-On Service and Training
  • Dedicated Priority Support

14-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (179)

Overall rating
4.3
Counts per rating level
  • 88% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to consolidate multiple communication channels such as email, voice, SMS, and social media into one platform. They value its CRM capabilities, robust tagging, workflow automations, and chatbot functionalities, noting significant improvements in customer service efficiency and response times. The app's seamless Shopify integration and cost-effectiveness compared to other solutions are also praised, along with the responsive support team.

June 27, 2025

AWFUL! I wouldn't even waste your time. The customer service is terrible. Spent 40 minutes trying to resolve an issue that they "couldn't see" on their end. Barely even used the service. Can't log in and they are telling me I now have to wait for an email response.

Ancient Extracts
United Kingdom
28 minutes using the app
Reamaze replied July 16, 2025

I sincerely apologize for your frustrating experience. The login issue you faced was caused by an authentication bug that made it difficult for our team to locate your ...

Edited April 7, 2025

We attempted transitioning to Re:amaze CRM from Gorgias, hoping for better features and support—but experienced nothing but frustration and wasted resources.

Their supposed "AI" is incredibly ineffective. For ecommerce businesses with multiple stores and multiple languages, setup is an absolute nightmare. You have to manually program each store separately, spending weeks on something that other ...

E-Euphoria Romania
Bulgaria
About 1 hour using the app
Reamaze replied April 4, 2025

Hi there, thank you for the frank and honest feedback regarding your experience with Re:amaze. We will be reviewing your interactions with our support team to ensure that ...

December 11, 2024

An all encompassing app - minus compatibility with Whatsapp. It's been a great addition and has many useful features.
Their Customer Service is above and beyond fantastic. Every time I have a question I receive a detailed answer within minutes and they make sure to assist until the problem is solved.

Celia Dee
Israel
Over 1 year using the app

Support

App support provided by Reamaze.

Developer

Reamaze

2155 East Warner Road, Tempe, AZ, 85284, US

Launched

April 1, 2014 · Changelog

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