Reamaze Live Chat Helpdesk CRM
Featured images gallery
Highlights
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Based in United States
About this app
Launched
April 1, 2014 · Changelog
Languages
English
Categories
Chat , Support ticket managementWorks with
smile.io, klaviyo, shipstation, octane ai, and 20+ more, smsbumpGrow your business and retain happier customers with AI powered customer support, live chat, and CRM
Growing your business starts with better customer engagement. Re:amaze helps you convert shoppers into happy repeat buyers with AI chatbots and AI-powered live chat that are optimized for sales. Our unified helpdesk inbox and CRM also helps you maintain relationships by mapping conversations from all sources (email, social, SMS, calls) to orders, revenue, returns, and even reviews across a single view. Create automations and generate content with AI to work smarter and reply faster as a team.
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Unify email, social, SMS, voice conversations for all stores in a single inbox
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Manage, modify, and create Shopify orders directly in customer support and chats
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Use AI to create replies, write FAQ articles, build chatbots, and even summarize
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Automate common tasks and patterns with data and rules to save time
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Satisfaction surveys, status pages, push notifications to keep customers engaged
Pricing
14-day free trialRe:amaze Basic
$29/month
$29 per additional staff user. Ticket volume based options with unlimited users and annual plans available.
- Unlimited Email Inboxes
- Social Integrations
- Live Chat and Chatbots
- Trainable AI Intents
- Workflows and Macros
- FAQ
- 1K Free Push Notifications
Re:amaze Pro
$49/month
$49 per additional staff user. Ticket volume based options with unlimited users and annual plans available.
- Basic Features +
- Multi-Store
- SMS and VOIP Integrations
- Live View
- Advanced Reports
- Custom Domains
- Status Page
- 1K Free Push Notifications
Re:amaze Plus
$69/month
$69 per additional staff user. Ticket volume based options with unlimited users and annual plans available.
- Basic + Pro +
- Staff Reports, Roles, Shifts, Days Off
- Departments
- Satisfaction Surveys
- FAQ History
- Co-Browse
- SSO
- 2K Free Push Notifications
Enterprise Custom
$899/month
Contact us for more enterprise pricing and feature options
- Customizable Features
- Ticket Volume Based or Annual Pricing
- Hands-On Service and Training
- Dedicated Priority Support
Re:amaze Basic
$29/month
$29 per additional staff user. Ticket volume based options with unlimited users and annual plans available.
- Unlimited Email Inboxes
- Social Integrations
- Live Chat and Chatbots
- Trainable AI Intents
- Workflows and Macros
- FAQ
- 1K Free Push Notifications
Re:amaze Pro
$49/month
$49 per additional staff user. Ticket volume based options with unlimited users and annual plans available.
- Basic Features +
- Multi-Store
- SMS and VOIP Integrations
- Live View
- Advanced Reports
- Custom Domains
- Status Page
- 1K Free Push Notifications
Re:amaze Plus
$69/month
$69 per additional staff user. Ticket volume based options with unlimited users and annual plans available.
- Basic + Pro +
- Staff Reports, Roles, Shifts, Days Off
- Departments
- Satisfaction Surveys
- FAQ History
- Co-Browse
- SSO
- 2K Free Push Notifications
Enterprise Custom
$899/month
Contact us for more enterprise pricing and feature options
- Customizable Features
- Ticket Volume Based or Annual Pricing
- Hands-On Service and Training
- Dedicated Priority Support
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
241 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its comprehensive customer service features, including chatbots, automations, and the ability to merge conversations across platforms. They value its deep integration with Shopify, affordability, and the ability to manage messages from various platforms. The app's AI technology, customization options, and multi-brand handling are also highly praised. Merchants report improved customer service efficiency and organization, and appreciate the reporting options and built-in CSAT tool.
This app has been an excellent tool for our small business to keep the constantly growing forms of communication organized, scheduled, and current! The ReAmaze support team is great to work with and easy to understand. Dakota had some great ideas of how we can best utilize what Reamaze has to offer and we could tell he understood our customer service goals. They are staying relevant with their AI tools to make our customers' experience smooth and frustration free. We've tried other CRM, but would recommend this App without doubt!
Really easy installation. Lots of helpful features available at a much better price than competitors.
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Above all, had super great help from their customer support. Specifically Dakota was super great to work with from start to finish taking the time to explain things and give visual walk throughs.
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Definitely recommend
This program is really easy to use and integrates well with Shopify. Re:Amaze is a favorite tool among several team members. I even contacted them to ask about the platform, and they were so kind as to arrange a call. Dakota went over a lot of the new features and products they have that can be beneficial for our business with me. I appreciate you being attentive a lot!
About this app
Launched
April 1, 2014 · Changelog
Languages
English
Categories
Chat , Support ticket managementWorks with
smile.io, klaviyo, shipstation, octane ai, and 20+ more, smsbumpBuilt by Reamaze
About Reamaze
4.4 average rating
9 years building apps for the Shopify App Store
2155 East Warner Road, Tempe, AZ, 85284, US
Support
Send a message(408) 520-1217
support@reamaze.com
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