Live Chat & Chatbots
Add live chat to your store in 30 seconds! Engage customers automatically & boost sales. Use chatbots to answer common questions instantly.
Multi-Store Customer Service
Manage customer support & FAQs for all your stores. Connect emails, live chat, Facebook, Messenger, Instagram (and ads), Twitter, SMS, VOIP.
Access Customer Support Data
Access customers' Shopify data instantly. Process draft orders, returns, refunds, and cancellations. Automate replies w/ Shopify macros.
About Re:amaze Live Chat & Helpdesk
The Best Customer Service Helpdesk and Live Chat Support Platform for eCommerce Businesses on Shopify & Shopify Plus.
- 5-star rating
- Top rated customer service
- Live demos and training
- 30 sec deploy w/ no coding
- Multi-store capable
Re:amaze is a helpdesk, live chat, chatbot, and FAQ help center platform designed for eCommerce. Customer service teams can manage email, Facebook, Messenger, Twitter, Instagram, SMS, VOIP, and live chat ticket conversations in a shared team inbox and provide amazing customer support.
Built for Shopify
Unlike Zendesk or Freshdesk, Re:amaze is natively integrated with Shopify so you can access order data instantly. Create draft orders, process refunds, cancellations, and update customer/order data on-the-fly within customer support conversations. Other benefits include:
- See cart content and track browsing activity w/ Re:amaze Live
- Real time screen sharing on your store
- Insert product links from your inventory
- Create dynamic canned replies w/ Shopify macros
- Create automated workflows w/ Shopify macros
- Use Re:amaze Chat to automatically engage specific types of customers w/ Shopify macros
- Measure your customer service team's revenue and conversion impact
Top Shopify apps like Smile, ReCharge, Octane AI, Klaviyo, & Stamped.io integrate with Re:amaze for data access without leaving your helpdesk ticketing and live chat support dashboard.
Boost Sales By 25%
Re:amaze Chat can help boost your AOV, reduce cart abandonment, and increase customer loyalty through automation.
Start by adding Re:amaze Chat to your storefront. Next, you can create automated engagement campaigns, also called Cues. Cues will allow you to specify the message, duration of message, the sender, and add call-to-action buttons. Finally, specify the conditions your customers must meet in order to start livechat:
- Time on page
- Current URL is
- Referring URL is
- Total Shopify spend
- Total Shopify order count
- About to leave site
Use Re:amaze Chat and Cues for holiday promotions, special sales for VIP customers, cross-selling, up-selling, new product announcements, and various other events!
Reduce Customer Service Time By 40%
Speed and accuracy defines your customer support and customer service experience. Re:amaze Chatbots (via livechat), Workflows, and Trainable Intents ensure speed and accuracy.
- Pre-built chatbots helps answer order related questions and questions covered in your FAQ
- Build your own multi-step chatbot to help, guide, and sell to customers
- Use Intents to classify support messages and train Re:amaze to predict customer sentiments accurately
- Create workflows to accurately route, reply, assign, and tag tickets in your helpdesk
- Show status pages to alert customers of outages & delays
- octane ai,
- and 20+ more
See the app in action
Explore how the app works in an example store.View example store
Pricing 14-day free trial
$20 per additional staff user w/ volume based options available
Unlimited email inboxes
Social media & SMS support
Workflows and Macros
$40 per additional staff user w/ volume based options available
Basic features plus
Live view of site visitors
Custom hosted domain
Custom email appearance
$60 per additional staff user w/ volume based options available
Basic and Pro plus
Optional Classic Chat Mode
Contact us for more enterprise pricing and feature options
Volume based monthly pricing
White glove service
On-site or off-site training
Dedicated priority support
* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.
Overall rating Based on 97 reviews
Most recent reviews
This app will change the way you do customer service. I don't think you can find anything better and there is a reason why right now the biggest companies are switching to reamaze.
Customer support is on the top 5 of the entire shopify marketplace.
I couldn't speak any higher of this app and their customer service. The app has fantastic features, that can be tailor-made to your needs! And if you have queries or need a hand, their support team is knowledgable, professional and always resolves any concerns you might have.
By far the best CRM we've used so far. We were on Zendesk for the longest time then wanted to find something with better integrations, ease of use, etc. We tried Gorgias before coming here and it wasn't nearly as good as this. So glad we got this recommendation from other Shopify Plus users.