Re:amaze Live Chat & Helpdesk

Re:amaze Live Chat & Helpdesk

by Reamaze

Customer service helpdesk with chat automation and chatbots

5.0 of 5 stars(80 reviews)

Chat Automation and Chatbots

Add live chat to your store in 30secs! Engage customers automatically & boost sales. Use chatbots to answer common chat questions instantly.

Multi-Store Customer Service

Manage support tickets & FAQ for all your stores. One shared inbox for email, live chat, chatbots, Facebook, Instagram, Twitter, SMS, VOIP.

Access Customer Support Data

See and update Shopify data in chats. Create orders, return, refund, and cancel easily w/ Shopify macros. Unlimited 3rd party integrations.


About Re:amaze Live Chat & Helpdesk

The Best Customer Service Helpdesk and Live Chat Support Platform for eCommerce Businesses on Shopify and Shopify Plus.

  • 5-star rating
  • Top rated customer service
  • Live demos and training
  • 30 sec deploy w/ no coding required
  • Multi-store capable

Re:amaze is a helpdesk, livechat automation, and chatbot platform designed for eCommerce. Customer service teams can use chat to manage email, Facebook, Messenger, Twitter, Instagram, SMS, VOIP, and live chat conversations in a shared team inbox and provide amazing customer service and customer support.

Built For Shopify

Unlike Zendesk or Freshdesk, Re:amaze is natively integrated with Shopify so you can see order histories/details, cart contents, co-browse, cancel/refund orders, check shipping/fulfillment, edit notes, tags, and create draft orders inside customer service and chat tickets!

Your customer support team will boost customer satisfaction and chat efficiency by sending triggered chat messages using Shopify rules and use Re:amaze Chatbots (chat bots) to answer customer service questions instantly.

Have multiple Shopify stores? Provide amazing customer service, customer support, and chat experiences for all of them out of ONE Re:amaze account!

Use other Shopify apps like Aircall, Smile, ReCharge, Octane AI, Klaviyo, RingCentral, etc? They all integrate with Re:amaze so you can perform specific actions without having to leave your helpdesk ticketing and live chat support dashboard.

Boost Sales By 25% Using Chat!

Re:amaze isn't just an inbound customer support chat tool. It can also increase sales with marketing automation features like automating live chat using Shopify rules.

  • Target groups of customers for chat
  • Chat with customers 1-on-1
  • Announce new products
  • Send discounts
  • Ask for reviews
  • Reduce cart abandonment
  • See what page customers are on
  • Up-sell products

Reduce Customer Service Time By 40%

Your customer service team can create autoresponders, automated chat replies using Shopify variables like order status, response templates (saved replies), automated routing to specific customer support agents or teams, auto tag, and auto reply based on email and livechat events! Chatbots help too!

Built In Help Center FAQ

Every Re:amaze has a Help Center FAQ so your customer service team can educate customers. Your help center content is even automatically SEO optimized! Help center articles can also be used in your helpdesk replies, live chat and ticket replies, to train your chatbot, or embedded into your storefront.

Customer Service And Live Chat Surveys

Send satisfaction surveys when email and live chat customer support tickets end! Your customer service and chat quality is calculated automatically in reports for your customer support team.

Integrates with

  • smile.io,
  • klaviyo,
  • slack,
  • shipstation,
  • octane ai,
  • and 20+ more

See the app in action

Explore how the app works in an example store.

View example store

Support

Pricing 14-day free trial

See all pricing options
Re:amaze Basic

$20/month

$20 per additional staff user w/ volume based options available

  • Unlimited email inboxes

  • Social media & SMS support

  • Live chat

  • Chatbots

  • Automated messaging

  • Workflows and Macros

  • Templates

  • Basic reporting

  • FAQ

Re:amaze Pro

$40/month

$40 per additional staff user w/ volume based options available

  • Basic features plus

  • Multiple stores

  • Live view of site visitors

  • Advanced reporting

  • Custom hosted domain

  • Custom email appearance

Re:amaze Plus

$60/month

$60 per additional staff user w/ volume based options available

  • Basic and Pro plus

  • Co browsing

  • Staff Reporting

  • Departments

  • Staff Roles

  • Satisfaction Ratings

  • Optional Classic Chat Mode

  • SAML/SSO Integration

Enterprise Custom

$500/month

Contact us for more enterprise pricing and feature options

  • Annual plans

  • Volume based monthly pricing

  • Customizable features

  • White glove service

  • On-site or off-site training

  • Dedicated priority support

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Overall rating
5.0 of 5 stars
Based on 80 reviews

  • 5 of 5 stars
    99% of ratings are 5 stars
  • 4 of 5 stars
    1% of ratings are 4 stars
    (1)
  • 3 of 5 stars
    0% of ratings are 3 stars
    (0)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    0% of ratings are 1 stars
    (0)

Most recent reviews

Lit Lamp Lights

I'm just starting out dropshipping and have a few stores right now. Using this app to handle my chats and support on all of them in a single account is great!

Developer reply

August 20, 2019

Thanks for reviewing Re:amaze! Dropshipping is a great way to get started in eCommerce. Our Multi-Brand feature was designed specifically for this purpose :) If you have any feedback for us, please remember to reach out to our team by clicking on the ? icon in your Re:amaze account.

PatchPanel

I’ve been a Reamaze customer for just over two weeks now and I must say that it’s not at all what I was expecting. As a business grows, your requirements in your CRM will grow too. There are a TON of platforms to filter through and compare to the rest.

In our most recent search, Reamaze checked all of the right boxes and we gave it a shot. This is where our experience became vastly different from any previous softwares (we’ve used zendesk, live agent, front, and gorgias so far).

I’ve not yet experienced a brand who has been so agile with feedback that they implemented same day software changes for better functionality.

I’ve not yet experienced a brand who will involve you in development changes for a better experience.

To be honest, I’ve not even experienced a brand that said “that’s great feedback, let’s look into it”.

Reamaze has done all of the above and truly helped us provide an even better customer experience.

Oh, and they built a plan based on my needs that ultimately saved me a few hundred extra dollars per month.

Looking forward to the future with these guys and gals.

Developer reply

August 15, 2019

Thanks for the kind words! We set very high standards for our teams when it comes to customer service (you know, since we build customer service tools and all...). We're glad to hear you enjoyed working with our team on new features!

Cause Me Pretty

Just started out my store and Marvin was extremely helpful in not only helping me get set up but also providing tips and strategies on how to succeed and also extending my trial since I haven't had much time to set things up yet.

Extremely impressed with the amazing customer support and going out of the way to help me.

Developer reply

August 15, 2019

Marvin is pretty awesome! As is the rest of our team :) If you ever need help with anything, just reach out. We can always hop on a call to discuss your plans.