Re:amaze Live Chat & Helpdesk

Re:amaze Live Chat & Helpdesk

by Reamaze

Chat and Customer Service Helpdesk w/ Chatbot Marketing

5.0 of 5 stars(72 reviews)

Customer Chat and Chatbots

Add live chat to your website in 30 seconds! Marketing automation with auto chat. Use chatbots for fast support and FAQ Help Center replies

Multi-Channel Customer Service

Manage customer support tickets from email, live chat, chatbots, Facebook, Messenger, Instagram, Twitter, SMS, using chat in a shared inbox.

Access Customer Support Data

Get Shopify & 3rd party apps' order data in customer chats. Cancel, refund, return, and create orders. Automate customer support with rules.


About Re:amaze Live Chat & Helpdesk

The Best Customer Service Helpdesk and Live Chat Support Platform for eCommerce Businesses on Shopify and Shopify Plus.

  • 5-star rating
  • Top rated customer service
  • Live demos and training
  • 30 sec deploy w/ no coding required
  • Multi-store capable

Re:amaze is a livechat, helpdesk ticketing, and marketing automation platform designed for eCommerce. Customer service teams can use chat to manage email, Facebook, Messenger, Twitter, Instagram, SMS, VOIP, and live chat conversations in a shared team inbox and provide amazing customer service and customer support.

Built For Shopify

Unlike Zendesk or Freshdesk, Re:amaze is natively integrated with Shopify so you can see order histories/details, cart contents, co-browse, cancel/refund orders, check shipping/fulfillment, edit notes, tags, and create draft orders inside customer service and chat tickets!

Your customer support team can boost customer satisfaction and chat efficiency by sending triggered chat messages using Shopify rules and use Re:amaze Chatbots (chat bots) to answer customer service questions instantly.

Have multiple Shopify stores? Provide amazing customer service, customer support, and chat experiences for all of them out of ONE Re:amaze account!

Use other Shopify apps like Aircall, Smile, ReCharge, Octane AI, Klaviyo, etc? They all integrate with Re:amaze so you can perform specific actions without having to leave your helpdesk ticketing and live chat support dashboard.

Boost Sales By 25% Using Chat!

Re:amaze isn't just an inbound customer support chat tool. It can also help you increase sales with marketing automation features like automating live chat using Shopify rules.

  • Target groups of customers for chat
  • Chat with customers 1-on-1
  • Announce new products
  • Send discounts
  • Ask for reviews
  • Reduce cart abandonment
  • See what page customers are on
  • Up-sell products

Reduce Customer Service Time By 40%

Your customer service team can create autoresponders, automated chat replies using Shopify variables like order status, response templates (saved replies), automated routing to specific customer support agents or teams, auto tag, and auto reply based on email and livechat events! Chatbots help too!

Built In Help Center FAQ

Every Re:amaze has a Help Center FAQ so your customer service team can educate customers. Your help center content is even automatically SEO optimized! Help center articles can also be used in your helpdesk replies, live chat and ticket replies, to train your chatbot, or embedded into your storefront.

Customer Service And Live Chat Surveys

Send satisfaction surveys when email and live chat customer support tickets end! Your customer service and chat quality is calculated automatically in reports for your customer support team.

Integrates with

  • smile.io,
  • klaviyo,
  • slack,
  • shipstation,
  • octane ai,
  • and 20+ more

See the app in action

Explore how the app works in an example store.

View example store

Support

Pricing 14-day free trial

See all pricing options
Re:amaze Basic

$20/month

$20 per additional staff user w/ volume based options available

  • Unlimited email inboxes

  • Social media & SMS support

  • Live chat

  • Chatbots

  • Automated messaging

  • Workflows and Macros

  • Templates

  • Basic reporting

  • FAQ

Re:amaze Pro

$40/month

$40 per additional staff user w/ volume based options available

  • Basic features plus

  • Multiple stores

  • Live view of site visitors

  • Advanced reporting

  • Custom hosted domain

  • Custom email appearance

Re:amaze Plus

$60/month

$60 per additional staff user w/ volume based options available

  • Basic and Pro plus

  • Co browsing

  • Staff Reporting

  • Departments

  • Staff Roles

  • Satisfaction Ratings

  • Optional Classic Chat Mode

  • SAML/SSO Integration

Enterprise Custom

$500/month

Contact us for more enterprise pricing and feature options

  • Annual plans

  • Volume/custom monthly pricing

  • Customizable features

  • White glove service

  • On-site or off-site training

  • Dedicated priority support

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Overall rating
5.0 of 5 stars
Based on 72 reviews

  • 5 of 5 stars
    99% of ratings are 5 stars
  • 4 of 5 stars
    1% of ratings are 4 stars
    (1)
  • 3 of 5 stars
    0% of ratings are 3 stars
    (0)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    0% of ratings are 1 stars
    (0)

Most recent reviews

CO2Art.us

Excellent support app and support team. If you need support app for a shopify store, this is the best option available.

Aerial Yoga Gear

Re:Amaze is fantastic; easy to use and the support is very personable and great. It's like working with a small company. This software is really tailored towards e-commerce stores and great for small companies.

My Green Herbs

First off, outstanding customer service and support. Even more outstanding developer support.

This is probably by far the best live chat and helpdesk platform out there for Shopify. Have tried other apps but Reamaze has much more depth even though it doesn't look like it on the surface. We plan to upgrade to Shopify Plus next year and will be taking Reamaze with us.

What I like most about Reamaze is the way they've thought about how a helpdesk and live chat tool should work for ecommerce. It's not a generic tool like zendesk. For example, they include marketing automation features and chatbots for free. This indicates that their team has thought about how us merchants want to use a tool like this.