Multi-Channel Customer Support
Re:amaze helps manage customer service conversations from live chat, email, Facebook, Messenger, Instagram, Twitter, SMS in a shared inbox.
Live Chat & Engage Customers
Live chat with customers on site. Use chatbots to answer quickly. Auto send triggered messages for promotions or reducing cart abandonment.
For Shopify and Shopify Plus
Get real time help desk order data. Apply refunds, add notes, and draft orders in chat. See cart contents and co-browse when using livechat.
About Re:amaze Live Chat & Helpdesk
The Best Multi-Channel Helpdesk and Live Chat Platform for eCommerce Businesses on Shopify and Shopify Plus.
Re:amaze allows you to connect your emails, Facebook, Messenger, Twitter, Instagram, SMS/MMS, voice, and live chat conversations into a team shared inbox so you can provide amazing customer service.
Deeply Integrated with Shopify
Connect multiple Shopify stores to a single Re:amaze help desk and get real time customer order data during customer service.
Create macros with Shopify dynamic variables to quickly reply to support tickets with workflows and templates.
- Access order details, histories, and lifetime value
- See cart contents, recent activity, and customers' screens
- See shipping and fulfillment
- Create draft orders to increase conversions
- Process refunds and cancellations
- Edit order notes
- Add contacts and send messages directly from Shopify
- Sync Facebook profiles
Boost Engagement, Conversions, and Sales
Add a live chat customer service experience to your storefront to engage customers.
- Fully customizable livechat support to match your brand
- No coding required using 1-Click-Publishing
- SEO-friendly script loading for fast page loads
Apply powerful rules and condition triggers for automatic customer messaging.
- Send call-to-actions, discounts, and promotions via live chat
- Ask for reviews automatically after a purchase
- Up-sell relevant products at checkout
- Prevent shopping cart abandonment
Reduce Customer Service Volume By 40%
Use Chatbots and workflows to respond quickly with relevant messages and FAQ articles.
- Hello Bot can automatically chat with customers
- FAQ Bot can reply with FAQ articles for faster customer support
- Commerce Bot can address order questions (coming soon)
- Lead Bot can schedule meetings (coming soon)
- Create workflows for advanced chat support scenarios
Perfect For Self Service
- FAQ and knowledge base management
- Empower your SEO
- Edit in HTML and Markdown
- Show your FAQ in live chat
Give Agents Full Customer Service Clarity
- Powerful Live Dashboard for customer support, sales, and marketing
- See where customers are from and activity history
- See cart content in customer chat
- Send 1-on-1 chat messages and optimize sales
- See customer screens and co-browse using Peek!
Make Sure Customers Stay Happy
Schedule satisfaction surveys to go out as soon as a customer service email or chat has been addressed.
- Available for email and live chat tickets
- Customers can rate your customer support quality
- Get additional feedback for you to review
- Detailed reporting for support tickets
Built For Better Teamwork
Customer support teams are more efficient when using Re:amaze.
- Simple CRM and segmentation
- Internal notes
- Team activity sharing
- Response templates
- Office hours
- Email templates
- Mobile app
- and 15 more
See the app in action
Explore how the app works in an example store.View example store
Pricing 14-day free trial
$20 per additional staff user.
Unlimited email inboxes
Social media & SMS support
Shopify integration & customer events
$40 per additional staff user.
Custom email templates
Enterprise plans for 50+ agents
$50 flat rate per month
Just starting up? Get all of the features in Basic for unlimited team members. Limited to 500 Active Conversations per month.
$60 per additional staff user
Basic + Pro +
Staff Performance Reporting
Optional Classic Chat Mode
* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.
Overall rating Based on 62 reviews
Most recent reviews
What can I say except that if you are like me and are hoping to find the right app for your customer support experience to be top notch, this is the way to go! The folks from Re:Amaze are AMAZING to say the least. Support is like no other and the ease of use is beyond what I had imagined! For a small company like mine, that houses thousands of parts and needs to be on point with our customer base, this software is a no-brainer! Go for it! You will be extremely happy!
Active Fitness Company
This app is absolutely beautiful. It's smooth, easy to use, not confusing in the slightest when you have different platforms bringing in support requests. Very impressed!
What an incredible tool for your business! I made the switch from a self-hosted solution of ladesk to this incredible tool. The way that it integrates with Shopify is amazing.
When dealing with one of your past customers through live chat or from a simple contact you form, you get a detailed look into their past conversations with you, how long they've been a customer, what they purchased, how much they've spent with you, order details, shipping details and much much more. All of this information you have right in front of you while interacting with your customers either live or not.
Not to mention, you also get to use your own custom domain for your help/support desk without the need for web hosting.
Easy integration within your Shopify store without the need to touch any of your theme template files, along with easy customization of the widget to easily match the theme of your website.
Their customer support is great also.
I absolutely enjoy using this tool for my business. https://LuvMyBeard.com