Customer support
Reamaze Live Chat & Helpdesk

Reamaze Live Chat & Helpdesk

by Reamaze

Live Chat, Chatbots, Customer Support & Customer Service, FAQ

4.9 of 5 stars(116 reviews)
From $20/month. 14-day free trial. Additional charges may apply.
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Live Chat + Chatbots = Sales

Add live chat to your store in 30 seconds! Engage customers automatically & boost sales. Use chatbots to answer common questions instantly.

Multi-Store Customer Service

Manage customer support & FAQ for all your stores. Connect emails, live chat, Facebook chat, Messenger, Instagram + Ads, Twitter, SMS, VOIP.

Easy Access to Customer Data

Access customers' Shopify data instantly. Process, draft orders, returns, refunds, cancellations in chat. Automate replies w/ Shopify macros

About Reamaze Live Chat & Helpdesk

The Best Customer Service Helpdesk, Live Chat Support and Marketing Platform for small, medium & enterprise Commerce Businesses on Shopify & Shopify Plus. See why 1000s of merchants rely on & switch to Re:amaze for customer support

  • Top rated merchant support
  • Chat, email, social, SMS, voice, Whatsapp in one place
  • Demos and training
  • No coding required
  • Manage multiple stores
  • More powerful & complete alternative to Zendesk, Gorgias, Tidio, Chatra

Re:amaze is a helpdesk, live chat, ticketing, chatbot and FAQ help center platform for e-commerce. Manage email, Facebook (Ads, Wall Posts), Messenger, Twitter, Instagram, SMS, VOIP, WhatsApp and live chat ticket conversations in a shared team inbox and provide customer support that result in sales growth.

Built for Shopify

Unlike Zendesk & Freshdesk, Re:amaze is natively integrated with Shopify so you can access order data instantly. Edit/create orders, process refunds, cancellations, update customer/order data right within support conversations. Also:

  • See cart content, track browsing activity and customer's screen w/ Re:amaze Live
  • Send products to customers in chat
  • Create dynamic canned replies w/ Shopify macros
  • Create automated workflows w/ Shopify macros
  • Use Live Chat + Bots to automatically engage specific types of customers w/ Shopify macros
  • Measure your customer service team's revenue and sales impact

Access top Shopify apps without leaving your helpdesk ticketing and live chat support dashboard:

  • Smile.io
  • SMSBump
  • Stamped.io
  • ReCharge Payments
  • Shipstation
  • Klaviyo
  • Ordoro
  • Octane AI

Boost Sales

Re:amaze Chat can help boost your AOV, reduce cart abandonment, and increase customer loyalty through automation.

Start by adding Re:amaze Chat to your storefront. Next, create automated engagement campaigns via Cues. Specify the message, message duration, sender, add call-to-action buttons, and trigger on conditions such as:

  • Current / Referring URL
  • Total Shopify spend / order count
  • Items in cart
  • Exit intent
  • Etc

Use Re:amaze Chat + Cues for holiday promotions, special sales, cross-selling, up-selling, new product announcements, and more!

Reduce Customer Service Time via Automation + Bots

Speed and accuracy defines your customer support and customer service experience. Re:amaze Chatbots (via livechat), Workflows, and Trainable Intents ensures that.

  • Pre-built chatbots helps answer order related questions and questions covered in your FAQ
  • Build your own multi-step chatbot to help, guide and sell to customers
  • Use AI powered Intents to classify support messages and train Re:amaze to predict customer sentiment accurately
  • Create workflows to route, reply, assign, and tag tickets in your helpdesk
  • Show status pages to alert customers of issues

Integrates with

  • smile.io,
  • klaviyo,
  • shipstation,
  • octane ai,
  • and 20+ more,
  • smsbump

See the app in action

Explore how the app works in an example store.

View example store

Media gallery

Support

Pricing 14-day free trial

See all pricing options
Re:amaze Basic

$20/month

$20 per additional staff user w/ volume based options available

  • Unlimited email inboxes

  • Social media & SMS support

  • Live chat

  • Chatbots

  • Automated messaging

  • Workflows and Macros

  • Templates

  • Basic reporting

  • FAQ

Re:amaze Pro

$40/month

$40 per additional staff user w/ volume based options available

  • Basic features plus

  • Multiple stores

  • Live view of site visitors

  • Advanced reporting

  • Custom hosted domain

  • Custom email appearance

Re:amaze Plus

$60/month

$60 per additional staff user w/ volume based options available

  • Basic and Pro plus

  • Co browsing

  • Staff Reporting

  • Departments

  • Staff Roles

  • Satisfaction Ratings

  • Optional Classic Chat Mode

  • SAML/SSO Integration

Enterprise Custom

$500/month

Contact us for more enterprise pricing and feature options

  • Annual plans

  • Volume based monthly pricing

  • Customizable features

  • White glove service

  • On-site or off-site training

  • Dedicated priority support

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

4.9 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    98% of ratings are 5 stars
    (114)
  • 4 of 5 stars
    1% of ratings are 4 stars
    (1)
  • 3 of 5 stars
    1% of ratings are 3 stars
    (1)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    0% of ratings are 1 stars
    (0)
View all 116 reviews

Most recent reviews

Crook and Staple

Rating
5 of 5 stars
Posted
June 29, 2020

Amazing software that can automate away many tasks very easily due to their in depth link with Shopify & simple Bot / Workflow builder. We suspect the bot/workflow builder will save us a great deal of time as it can reply to customers without loosing that personal touch as it can link in real Shopify customer / order data. There is no longer any need for our customer service staff to look in Shopify for order details/to action refund/returns/create orders/etc. as it can all be done from Re:amaze, which will save a great deal of time.

Their support has been amazing. We've requested some extra features with there Shopify integration and it was implemented/researched within 24 hours... can't get any better than that!

We've tried many help desks, none are a patch on Re:amaze and it is at a good price point.

Very happy customer

Advanced Sleep Solutions

Rating
5 of 5 stars
Posted
May 12, 2020

the folks over at re-amaze and have changed the game... as multi channel commerce grows so does communication and they are literally the best tool for all channels and they have a mobile app.

High Fashion Home

Rating
5 of 5 stars
Last edited
May 7, 2020

Previously, we've used Freshdesk and Zendesk. We switched to Re:Amaze 6 months ago and couldn't be happier. The integration and flow from various channels like email, live chat, and social media is very tight and seamless. Our team is able to tackle 50% more live chat and email "tickets" compared to our previous help desk systems.

View all reviews