The Best Multi-Channel Helpdesk and Live Chat Platform for eCommerce Businesses on Shopify and Shopify Plus.

Re:amaze allows you to connect your emails, Facebook, Messenger, Twitter, Instagram, SMS/MMS, voice, and live chat conversations into a team shared inbox so you can provide amazing customer service.

Deeply Integrated with Shopify

Connect multiple Shopify stores to a single Re:amaze help desk and get real time customer order data during customer service.

Create macros with Shopify dynamic variables to quickly reply to support tickets with workflows and templates.

• Access order details, histories, and lifetime value
• See cart contents, recent activity, and customers' screens
• See shipping and fulfillment
• Create draft orders to increase conversions
• Process refunds and cancellations
• Edit order notes
• Add contacts and send messages directly from Shopify
• Sync Facebook profiles

Boost Engagement, Conversions, and Sales

Add a live chat customer service experience to your storefront to engage customers.

• Fully customizable livechat support to match your brand
• No coding required using 1-Click-Publishing
• SEO-friendly script loading for fast page loads

Apply powerful rules and condition triggers for automatic customer messaging.

• Send call-to-actions, discounts, and promotions via live chat
• Ask for reviews automatically after a purchase
• Up-sell relevant products at checkout
• Prevent shopping cart abandonment

Reduce Customer Service Volume By 40%

Use Chatbots and workflows to respond quickly with relevant messages and FAQ articles.

• Hello Bot can automatically chat with customers
• FAQ Bot can reply with FAQ articles for faster customer support
• Commerce Bot can address order questions (coming soon)
• Lead Bot can schedule meetings (coming soon)
• Create workflows for advanced chat support scenarios

Perfect For Self Service

• FAQ and knowledge base management
• Empower your SEO
• Edit in HTML and Markdown
• Show your FAQ in live chat

Give Agents Full Customer Service Clarity

• Powerful Live Dashboard for customer support, sales, and marketing
• See where customers are from and activity history
• See cart content in customer chat
• Send 1-on-1 chat messages and optimize sales
• See customer screens and co-browse using Peek!

Make Sure Customers Stay Happy

Schedule satisfaction surveys to go out as soon as a customer service email or chat has been addressed.

• Available for email and live chat tickets
• Customers can rate your customer support quality
• Get additional feedback for you to review
• Detailed reporting for support tickets

Built For Better Teamwork

Customer support teams are more efficient when using Re:amaze.

• Simple CRM and segmentation
• Internal notes
• Team activity sharing
• Response templates
• Office hours
• Autoresponders
• Email templates
• Mobile app

Integrates with