Re:amaze AI Helpdesk & Chat
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Deliver smarter support with AI-powered chatbots and live chat—built into a multichannel helpdesk.
Re:amaze is an AI-powered helpdesk built to support your customers and grow your business. Easily manage email, live chat, social, SMS, and calls from a single inbox. Use AI to write replies, suggest responses, and automate tasks so your team can move faster and stay consistent. Track conversations alongside orders, revenue, and reviews to stay organized and keep customers coming back.
- Unify email, social, SMS, voice conversations for all stores in a single inbox
- Manage, modify, and create Shopify orders directly in customer support and chats
- Use AI to write replies, build chatbots, summarize, and create FAQ articles
- Automate common tasks and patterns with data and rules to save time
- Satisfaction surveys, status pages, push notifications to keep customers engaged
- Popular with stores like yours
- Based in United States
- Highlights
- Works with the latest themes
Languages
English
Works with
- Checkout
- smile.io
- klaviyo
- shipstation
- octane ai
- smsbump
- wordpress
Categories
Real-time messaging
Automated responses
Pricing
Re:amaze Basic
$29 / month
or $313.20/year and save 10%
$29 per additional staff user. Ticket volume based options with unlimited users and annual plans available.
- Unlimited Email Inboxes
- Social Integrations
- Live Chat and Chatbots
- Trainable AI Intents
- Workflows and Macros
- FAQ
- 1K Free Push Notifications
14-day free trial
Re:amaze Pro
$49 / month
or $529.20/year and save 10%
$49 per additional staff user. Ticket volume based options with unlimited users and annual plans available.
- Basic Features +
- Multi-Store
- SMS and VOIP Integrations
- Live View
- Advanced Reports
- Custom Domains
- Status Page
- 1K Free Push Notifications
14-day free trial
Re:amaze Plus
$69 / month
or $745.20/year and save 10%
$69 per additional staff user. Ticket volume based options with unlimited users and annual plans available.
- Basic + Pro +
- Staff Reports, Roles, Shifts, Days Off
- Departments
- Satisfaction Surveys
- FAQ History
- Co-Browse
- SSO
- 2K Free Push Notifications
14-day free trial
Enterprise Custom
$899 / month
Contact us for more enterprise pricing and feature options
- Customizable Features
- Ticket Volume Based or Annual Pricing
- Hands-On Service and Training
- Dedicated Priority Support
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (185)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for streamlining customer support by consolidating communications across multiple channels like email, SMS, and social media. Features such as workflow automations, tagging systems, response templates, and chatbots are particularly appreciated. The seamless Shopify integration allows easy access to customer data and order details. The app is noted for its reliability and the support team is praised for being responsive and helpful.
We attempted transitioning to Re:amaze CRM from Gorgias, hoping for better features and support—but experienced nothing but frustration and wasted resources.
Their supposed "AI" is incredibly ineffective. For ecommerce businesses with multiple stores and multiple languages, setup is an absolute nightmare. You have to manually program each store separately, spending weeks on something that other platforms handle seamlessly. The AI, in reality, has no intelligence at all, making this CRM useless if you're managing anything more complex than a single store in a single language.
Support was completely unhelpful and outright rude. Despite contacting them repeatedly, different agents provided responses that solved absolutely none of our multiple system issues. They repeatedly claimed they'd escalate my issues to their "top tier team," but weeks later, I’m still waiting for any meaningful solution or even a basic update.
We wasted considerable time and money on this platform. The glowing reviews elsewhere seem suspicious, as the errors we encountered were clearly issues on Re:amaze’s end, confirmed but never resolved by their own support team.
Avoid this CRM at all costs—it's a costly mistake.
EDIT:
You can see below they replied me 21 days after uploading this review. This is exactly the type of the support they offer. After a month you may receive an answer.
Hi there, thank you for the frank and honest feedback regarding your experience with Re:amaze. We will be reviewing your interactions with our support team to ensure that they are only ever working with our merchants in a way that is professional, courteous and friendly.
Additionally, we'll be working with our Product teams to identify and prioritize AI improvements to help us support the "intents" feature with more AI-elements and across multiple languages. It looks like our support team did follow up with our Engineering team and provide an update on all issues raised, but if you'd ever like to give Re:amaze another try we'll be standing by to offer a complimentary onboarding session and assist in any way we can!
Reamaze has been a game-changer for our Shopify store! As a growing business, providing fast and efficient customer support is a top priority, and this app has streamlined our entire process.
An all encompassing app - minus compatibility with Whatsapp. It's been a great addition and has many useful features.
Their Customer Service is above and beyond fantastic. Every time I have a question I receive a detailed answer within minutes and they make sure to assist until the problem is solved.
Support
App support provided by Reamaze.
Resources
Launched
April 1, 2014 · Changelog
Featured in
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