Customer support
Reamaze Live Chat & Helpdesk

Reamaze Live Chat & Helpdesk

by Reamaze

Live Chat Customer Service Helpdesk + Chatbots & Help Center

5.0 of 5 stars(122 reviews)
From $20/month. 14-day free trial. Additional charges may apply.
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Live Chat + Chatbots = Sales

Add live chat to your store in 30 seconds! Engage customers automatically & boost sales. Use chatbots to answer common questions instantly

Multi-Store Customer Service

Manage customer support & FAQ for all your stores. Connect emails, live chat, Facebook chat, Messenger, Instagram + Ads, Twitter, SMS, VOIP

Easy Access to Customer Data

Access customers' Shopify data instantly. Process, draft orders, returns, refunds, cancellations in chat. Automate replies w/ Shopify macros

About Reamaze Live Chat & Helpdesk

The Best Customer Service Helpdesk, Live Chat Support and Chatbot Platform for Small, Medium & Enterprise eCommerce Businesses on Shopify & Shopify Plus.

1000s of merchants rely on & switch to Re:amaze for live chat and customer support.

  • More powerful, complete and affordable alternative compared to Zendesk, Gorgias, Tidio, Chatra.
  • Manage multiple stores easily
  • Top rated merchant support
  • Not just chat, but also email, social, SMS, voice, Whatsapp + more
  • Demos, training, + help
  • Boost sales

Re:amaze is a helpdesk, live chat, ticketing, chatbot and FAQ helpcenter platform for eCommerce. Unify email, Facebook (Ads, Wall Posts), Messenger, Twitter, Instagram, SMS, VOIP, WhatsApp and live chat ticket conversations in a shared team inbox. Provide customer support that result in sales growth.

Built for Shopify

Unlike Zendesk & Freshdesk, Re:amaze is natively integrated with Shopify so you can access order data instantly. Edit/create orders, process refunds, cancellations, update customer/order data right within support conversations.

  • See cart content, track browsing activity and customer's screen w/ Re:amaze Live
  • Send products to customers in chat
  • Create dynamic canned replies w/ Shopify macros
  • Create automated workflows w/ Shopify macros
  • Use Live Chat + Bots to automatically engage specific types of customers w/ Shopify macros
  • Measure your customer service team's revenue and sales impact

Access top Shopify apps without leaving your helpdesk ticketing and live chat support dashboard:

  • Smile.io
  • SMSBump
  • Stamped.io
  • ReCharge Payments
  • Shipstation
  • Klaviyo
  • Ordoro
  • Octane AI
  • ActiveCampaign

Boost Sales

Re:amaze Chat can help boost your AOV, reduce cart abandonment, and increase customer loyalty via automation.

Add Re:amaze Chat to your storefront. Create automated engagement campaigns via Cues. Specify the message, message duration, sender, add call-to-action buttons, and trigger on conditions:

  • Current / Referring URL
  • Total Shopify spend / order count
  • Items in cart
  • Exit intent
  • Etc

Use Re:amaze Chat + Cues for holiday promotions, special sales, cross-selling, up-selling, new product announcements, and more!

Reduce Customer Service Time via Automation + Bots

Speed and accuracy defines your customer support and customer service experience. Re:amaze Chatbots (via livechat), Workflows, and Trainable Intents ensures that.

  • Pre-built chatbots help answer order related questions + questions covered in FAQ
  • Build your own multi-step chatbots to help, guide and sell to customers
  • Use AI powered Intents to classify support messages and predict customer sentiments accurately
  • Create workflows to route, reply, assign, and tag tickets in your helpdesk
  • Show status pages to alert customers of issues

Integrates with

  • smile.io,
  • klaviyo,
  • shipstation,
  • octane ai,
  • and 20+ more,
  • smsbump

See the app in action

Explore how the app works in an example store.

View example store

Media gallery

Support

Pricing 14-day free trial

See all pricing options
Re:amaze Basic

$20/month

$20 per additional staff user w/ volume based options available

  • Unlimited email inboxes

  • Social media & SMS support

  • Live chat

  • Chatbots

  • Automated messaging

  • Workflows and Macros

  • Templates

  • Basic reporting

  • FAQ

Re:amaze Pro

$40/month

$40 per additional staff user w/ volume based options available

  • Basic features plus

  • Multiple stores

  • Live view of site visitors

  • Advanced reporting

  • Custom hosted domain

  • Custom email appearance

Re:amaze Plus

$60/month

$60 per additional staff user w/ volume based options available

  • Basic and Pro plus

  • Co browsing

  • Staff Reporting

  • Departments

  • Staff Roles

  • Satisfaction Ratings

  • Optional Classic Chat Mode

  • SAML/SSO Integration

Enterprise Custom

$500/month

Contact us for more enterprise pricing and feature options

  • Annual plans

  • Volume based monthly pricing

  • Customizable features

  • White glove service

  • On-site or off-site training

  • Dedicated priority support

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

5.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    98% of ratings are 5 stars
    (120)
  • 4 of 5 stars
    1% of ratings are 4 stars
    (1)
  • 3 of 5 stars
    1% of ratings are 3 stars
    (1)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    0% of ratings are 1 stars
    (0)
View all 122 reviews

Most recent reviews

ROOKIE

Rating
5 of 5 stars
Posted
August 13, 2020

We have been with Re:amaze for a while now and are really happy with the usability and the interface. Now just waiting for Instagram DM integration but we know that is in the hands of the IG gods. keep up the good work!

Skull Shaver

Rating
5 of 5 stars
Posted
August 4, 2020

We are in the early stages of using ReAmaze, but so far we are very impressed. The additional functionality, automation, team management, and multi-brand serviceability far exceed our previous solution (Gmail in G-Suite).

ReAmaze customer service has also been nothing short of exceptional. We are looking forward to utilizing more features, and giving our customers a better experience utilizing ReAmaze.

ThaliaCapos.com

Rating
5 of 5 stars
Posted
August 3, 2020

So far we are in love with Re:amaze. My team has a bounce in their step and there are so many things that are just awesome about the platform. Granted we had come from Desk.com 1 and then ServiceCloud so it was probably pretty easy to impress us. But the Shopify integration with Reamaze is excellent. I haven’t found a single thing that I have tried to do that I can’t do within reamaze. Also, it is easy to go from Shopify to reamaze from an order page so the workflows are perfect for us. We do a lot of custom products so being able to tag products in shopify as custom and populate a channel in reamaze is awesome.

The chat features in reamaze was one of the big sellers for us over Gorgias. We integrated our FAQ and all of our macros… Now, honestly half of the questions are getting answered before they are making it to an email… And you can see exactly what they saw from the chatbot if the FAQs didn’t answer their questions, so we use that to make better and better FAQs. Also, love checking order status from the chat bot. Awesome.

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