Name: Reamaze Live Chat Helpdesk CRM
Brand: Reamaze
Rating: 4.7 (215 reviews)

About this app

Launched

April 1, 2014

Languages

English

Support and Engage Customers with Live Chat, Chatbots, FAQ, and Automation in a Unified Team Inbox.

Re:amaze is a customer support and engagement platform built for eCommerce. Work faster, look professional, and retain happier customers with support and engagement tools like built-in FAQ, Live Chat, Chatbots, Web Push Notifications, Status Pages, and Surveys, all in a Multi-Channel and Unified Team Inbox. Connect to 30+ popular apps to lift efficiency. Use smart macros and automated workflows (AI Intents) with instant access to customer order info to save time and focus on what you do best.

Re:amaze is a customer support and engagement platform built for eCommerce. Work faster, look professional, and retain happier customers with support and engagement tools like built-in FAQ, Live Chat, Chatbots, Web Push Notifications, Status Pages, and Surveys, all in a Multi-Channel and Unified Team Inbox. Connect to 30+ popular apps to lift efficiency. Use smart macros and automated workflows (AI Intents) with instant access to customer order info to save time and focus on what you do best. more

Manage customer support requests from email, chat, social, SMS, voice and more.
Create automated engagement, push, and chatbot prompts w/ AI to get more sales.
Manage, modify, and create Shopify orders directly while talking to customers.

Pricing

14-day free trial

Re:amaze Basic

$29/month

$29 per additional staff user. Ticket volume based options with unlimited users and annual plans available.

Unlimited Email Inboxes
Social Integrations
Live Chat and Chatbots
Trainable AI Intents
Workflows and Macros
FAQ
1K Free Push Notifications

Re:amaze Pro

$49/month

$49 per additional staff user. Ticket volume based options with unlimited users and annual plans available.

Basic Features +
Multi-Store
SMS and VOIP Integrations
Live View
Advanced Reports
Custom Domains
Status Page
1K Free Push Notifications

Re:amaze Plus

$69/month

$69 per additional staff user. Ticket volume based options with unlimited users and annual plans available.

Basic + Pro +
Staff Reports, Roles, Shifts, Days Off
Departments
Satisfaction Surveys
FAQ History
Co-Browse
SSO
2K Free Push Notifications

Enterprise Custom

$899/month

Contact us for more enterprise pricing and feature options

Customizable Features
Ticket Volume Based or Annual Pricing
Hands-On Service and Training
Dedicated Priority Support
Best for Shopify Plus

Re:amaze Basic

$29/month

$29 per additional staff user. Ticket volume based options with unlimited users and annual plans available.

Unlimited Email Inboxes
Social Integrations
Live Chat and Chatbots
Trainable AI Intents
Workflows and Macros
FAQ
1K Free Push Notifications

Re:amaze Pro

$49/month

$49 per additional staff user. Ticket volume based options with unlimited users and annual plans available.

Basic Features +
Multi-Store
SMS and VOIP Integrations
Live View
Advanced Reports
Custom Domains
Status Page
1K Free Push Notifications

Re:amaze Plus

$69/month

$69 per additional staff user. Ticket volume based options with unlimited users and annual plans available.

Basic + Pro +
Staff Reports, Roles, Shifts, Days Off
Departments
Satisfaction Surveys
FAQ History
Co-Browse
SSO
2K Free Push Notifications

Enterprise Custom

$899/month

Contact us for more enterprise pricing and feature options

Customizable Features
Ticket Volume Based or Annual Pricing
Hands-On Service and Training
Dedicated Priority Support
Best for Shopify Plus

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

215 reviews

Overall rating

4.7

Counts per rating level

94% of ratings are 5 stars
202
3% of ratings are 4 stars
6
1% of ratings are 3 stars
2
0% of ratings are 2 stars
1
2% of ratings are 1 stars
4

January 15, 2023

I cancelled my subscription in advance of my rebill date but Remaze went ahead and charged me anyway. After contacting Shopify support, they refused to refund me the funds for my subscription cancellation. I'm definitely not "reamazed" by this.

Better Bath Better Body

United States

Time spent using app: About 1 month

January 2, 2023

Such a great app, brings all of customer service into one spot. Use it with RingCentral and makes phone calls easy to handle and record, seeing all the customers details in one spot. Very happy

Cuffed.com.au

Australia

Time spent using app: Over 2 years

December 23, 2022

We are fairly new to reamaze (using it now for a little over a month) but fell completely in love. We have been using a different CRM app but their recent pricing changes and lack of attention to small business needs (I understand large companies are valuable customers but you should not abandon your first backers) made us look for an alternative. And are wee happy to have found reamaze.
It was super easy to install and get configured to our branding and needs and we have so far seen great feedback from customers on our support and for the ease of use the chat and helpdesk.
We are so happy we found reamaze and made the switch.

Tico Coffee Roasters

United States

Time spent using app: 22 days

All reviews