Rebuy Personalization Engine , 660 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its ability to boost Average Order Value (AOV) through effective upselling and cross-selling features. They appreciate the user-friendly interface, seamless integration, and sales-enhancing features like Smart Cart and various widgets. The support team is praised for their quick responses and custom solutions. The app also offers personalized product recommendations without slowing down stores. However, some merchants found the pricing, based on business volume, a bit unclear. The app is often credited for increasing conversions and customer Lifetime Value (LTV).
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You definitely get the white-glove service working with Rebuy! Our team is always skeptical about working with another Shopify app/partner but we have been absolutely blown away by not only the capabilities Rebuy has to offer but also the level of support.
Because of Rebuy, we are now able to offer one-time add ons on our ReCharge checkout and have seen an insane adoption rate. There's never a shortage of new features the team has up their sleeve. They constantly keep us on our toes and have us thinking of new ways to optimize our subscription model.
We're looking forward to continuing to work with and innovating our subscription experience with the Rebuy team!
Thank you Pura Vida!! You guys have been so much fun to work with!! It’s been a huge feather in our cap and honor to get the chance to work with you and your team and we’re only starting to scratch the surface of what’s possible!! So cheers to that and many more years of working together rewriting the ecomm game and providing exceptional customer experiences for users across the globe! 🌏 Thank you Pura Vida!! 🙏👋😃
Great Support. We had an issue with the billing chart and they fixit in no time. Thank you very much!
Thank you for your review! Also, thank you for reaching out to us so we could be aware of and fix the issue. Customer satisfaction is #1 for us. We appreciate your business! Again, thank you! 🙌
This app has a lot to offer in terms of functionality, I had a few problems starting up but the team have been helpful and tried their best to help.
Hi!
Thanks so much for the updated review. We are so happy that we were able to get things working! We look forward to a long successful partnership with the sleep-no-more brand.
Worth it. So far so excellent. Support is A+. Installation was straightforward and there are a multitude of options offered for cross-sells and upsells. Look no further, these guys are moving in the right direction.
I'M BACK with a 5 month review -- This is essential in your app stack. Been using Rebuy for over 5 months now and not only have we substantially increased our AOV but the tools available allow for a high level of personalisation. The support is next level. I can’t speak positively enough about the team going above and beyond with any interaction I’ve had. Not just being nice - but being competent - massive win! Rebuy seems to continually put resources into building and creating a tool with even more capability for merchants. 6 on 5 stars for Tom & Gary. 100% would use again and again and again. Thanks Rebuy.
Thanks so much for the review! We are glad to hear that you're finding the product worth it, and that the support you've received has been top-notch. We will be sure to pass on your positive feedback to the team responsible for the product's development and support. Thank you again for taking the time to share your thoughts!
It's a good app but kind of hard to get into it and the only help is articles at most but if the articles don't solve your problem then you have a problem customer support is okay they need a little bit long for answering and mostly just send another article instead of really helping. But as I said, overall it's a good app after understanding it more. UPDATE: They reached out to me and explained why they answered so slowly and helped me to solve all my problems fast and competent, the app is still a little complicated at the beginning but with them helping everything goes well!
Hi!
Thank you for your review. We're truly sorry to hear that you have had some difficulties with the application, but appreciate you bringing this issue to our attention. I see we have an open thread going through our chat and will work to help you resolve as quickly as possible.
If you would like to discuss this matter further or have any other topics you would like to discuss, you can contact me anytime at Christian.Sokolowski@rebuyengine.com. I will be happy to meet with you so we can make this right!
Great app. Support is super helpful. Highly recommend for all stores interested in increasing sales.
Brilliant technology that has integrated pretty seamlessly into our Shopify store and should make a tangible difference to CVR and AOV. Particular shout out to Kalum for going above and beyond post-integration and Aiman for his help during the integration process.
Thank you for your fantastic review! 🚀 We're thrilled to hear about your seamless integration experience and the positive impact on your CVR and AOV. A big shoutout to Kalum and Aiman for their exceptional support. We're committed to continuing this level of service and support as you grow with Rebuy!
Over the last 30 days Rebuy has helped us increase AOV by over 23%! The app is amazing and so is their incredible support team. From their onboarding to growth follow-up calls every step of the process has been smooth and their team has been so available and quick to help. Special thank you to Janet for all of your help! 10/10 would recommend to every business!
What a fantastic achievement—congratulations on your increased AOV! 🎉 We're so pleased to hear that Rebuy has been instrumental in your success and that you've found our support team, especially Janet, to be so helpful. Thank you for recommending us, and we look forward to continuing to support your business growth every step of the way!
We have increased our AOV and the volume of items added to our customer checkouts through Rebuy. It is easy to use and their customer service team is quick and effective! They have even done several customizations for us. I highly recommend this app!
Super thankful for your review! Your Smart Cart looks amazing! Please keep in touch and let us know if there is ever anything else we can assist with 🙌
Great app and even better customer service! Needed some customizations to work with our store and they did it no problem. Very responsive! Highly recommend.
Thanks for the great review! We are excited you are loving the app and the support :-)