Reviews (5,278)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and enhancing store performance with features like automated upsells and personalized thank-you pages. They praise its user-friendly interface, customization options, and detailed analytics for optimizing post-purchase strategies. The customer support is particularly appreciated for its responsiveness and effectiveness in resolving issues quickly, making it a valuable tool for improving customer engagement and generating additional revenue.

July 31, 2024

Stupidly expensive app. Taking money not just on the orders created through post-purchase but based on your stores own hard earned orders is unfair. This app resulted in 2 extra small discounted orders totalling $28 but charged $80 because our store has many unrelated orders. Stay clear! Looking at a few of their 5 star reviews they seem fake. Stay clear this app is a scam

Teddys
New Zealand
About 2 months using the app
ReConvert 💵 replied August 4, 2024

Hi T

I'm sorry to hear you’re unhappy with our pricing. While it's your choice to use our app, I'd like to address your concerns directly and make things right.

I assure you we are not a scam, and we have no power to fake reviews. Both would mean we couldn't have an app on Shopify 😊 (and certainly not with 99% 4* and 5* reviews and less than 1% 1* reviews out of approaching 5,000 reviews! 🌟).

I'll reach out to you personally to help resolve this matter.

Best,
Avraham
Customer Success Director, ReConvert

September 12, 2024

Je mets cet avis pour Anastasia et Riya car elles m’ont été grande utilité. Merci pour votre gentillesse. Mention spécial à Riya qui a été super patiente

Faithair
France
1 day using the app
ReConvert 💵 replied September 17, 2024

Hey!

Thank you for your 5* review and I'm pleased you are happy!

Keep on ReConverting away!!! $$$$

So happy Riya was able to assist!

Always here for you 🖤

Avraham | Customer Success

July 30, 2024

Riya was amazingly efficient with helping me resolve my post purchase upsell visibility issue. excited to now see how it performs. Thanks Riya for also sending a detailed video via Loom showing me the changes that were needed in order for the application to work properly.

Cheers!
Asia

No Label Candle Company
United States
About 2 months using the app
ReConvert 💵 replied August 1, 2024

Hey!

Thank you for your 5* review and I'm pleased you are happy!

So glad Riya was able to help you with your issues!

Always here for you 🖤

Avraham | Customer Success

July 28, 2024

todo perfecto gracias

Laynus arcade
Spain
2 months using the app
ReConvert 💵 replied July 30, 2024

Hi

Thank you for your 4* review on the app store. Glad Anastasia was able to help so much!

We're thrilled you enjoyed our app and would love to hear how we can make it a 5-star experience for you. We love our customers having 5-star experiences.

I've emailed you, can you come back to me?

Thanks!

Jordan
Customer Care

Edited July 25, 2024

A very professional support team. I was quite impressed. And the app certainly has everything you could ask for - including some features not found in other apps that have helped my shop to noticeable increase post-purchase upsells. Well done and kudos to the team at ReConvert, coming from a user of 5+ years!

Spirit Magicka
Hong Kong SAR
Almost 5 years using the app
ReConvert 💵 replied July 7, 2024

Hi there

Sorry you seem to have had some issues with the new version.

I have tried contacting you. Can you please get back to me and I will solve this for you? I promise it'll worth your time :)

I really want to solve this issue for you.

Avraham | Customer Success Director

September 25, 2024

Got support from Saumya who was very helpful and ensured me that everything worked as should. Still on my trial period of this app. Not sure what I think about the fact that it seems to be a bit buggy with flows not showing up on my preview page and warning text that apparently wasn't an issue...Would otherwise have been a 5 star with the fast and helpful support.

juceei
Sweden
About 21 hours using the app
ReConvert 💵 replied September 29, 2024

Hey!

Thank you for your 4* review and I'm pleased you are happy!

I'm glad Saumya was able to help you!

If 4 *s is good, is 5* not better? :-) How can we get this to 5* for you? We want all our customers (or as many as possible!) to have 5* experiences!

Always here for you 🖤

Jordan | Customer Care

October 20, 2024

sehr schneller und ausführlicher Chat-Support...mein Problem und meine Fragen wurden direkt und schnell gelöst und geantwortet :)

Ovexis
Germany
About 11 hours using the app
ReConvert 💵 replied October 28, 2024

Hey!

Thank you for your 5* review and I'm pleased you are happy!

I'm glad the team was able to help you!

Keep on ReConverting away!!! $$$$

Always here for you 🖤

Avraham
Customer Success Director
ReConvert

September 2, 2024

Alex was amazing! He set up all the setting in the backend for me what a legend!

Varla™️
Australia
3 days using the app
ReConvert 💵 replied September 3, 2024

Hey!

Thank you for your 5* review and I'm pleased you are happy!

Alex is indeed!

Always here for you 🖤

Avraham | Customer Success

July 18, 2024

Appreciate the app as well as the support. Thank you Shafta for solving my late-night issue smoothly!

GamerNostalgia
United States
8 months using the app
ReConvert 💵 replied July 21, 2024

Hey!

Thank you for your 5* review and I'm pleased you are happy!

Shafta is one of our newest agents and I'm delighted she was able to put you at ease and solve your confusion!!

Always here for you 🖤

Avraham | Customer Success

August 9, 2024

App consigliata al 100% e soprattutto un'ottima assistenza. consigliato!

Prodolite
Italy
17 days using the app
ReConvert 💵 replied August 11, 2024

Hey!

Thank you for your 5* review and I'm pleased you are happy!

So glad our Care team was able to help you with your issues! Could you let us know who helped you? care@reconvert.com or pop into live chat!

Always here for you 🖤

Avraham | Customer Success