Reviews (5,197)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for boosting sales and enhancing store performance through automated upsells and personalized post-purchase experiences. It offers extensive customization options, user-friendly automation, and a detailed analytics dashboard. The setup is straightforward, and operation is smooth. Customer support, with team members like Riya, Alex, and Shafta, is frequently praised for their responsiveness and effectiveness.
Refine
-
By rating
Muy buena aplicación. Me atendió Anastasia, resolutiva y muy amable. 10/10
Hey!
Thank you for your 5* review and I'm pleased you are happy!
So happy Anastasia was able to assist!
Keep on ReConverting away!!! $$$$
Always here for you 🖤
Avraham | Customer Success
It's a really great APP with excellent customer service! Super quick replies when I had questions or things I couldnt work out how to do.
Hey!
Thank you for your 5* review and I'm pleased you are happy!
I'm glad we were able to answer your questions. So proud of the team as always - was there someone in particular who assisted you? We'd love to know - care@reconvert.com
Always here for you 🖤
Avraham | Customer Success
Overall great app and fast helpful customer service! Alex helped me out with a bunch of questions and overall definitely recommend the app if you are looking for post-purchase upsells, super straight forward and quality support! Great app! easy 5 star
Thank you for your 5* review - it means the world to us!
We want our merchants to be as successful as possible and we grow with them! That's how we have always rolled and will continue to roll 📈
Always here for you 🖤
Jordan | Customer Care
Gracias Saumya, me esta ayudando a configurar la app
Hey!
Thank you for your 5* review and I'm pleased you are happy!
So happy Saumya was able to assist!
Keep on ReConverting away!!! $$$$
Always here for you 🖤
Avraham | Customer Success
Service client top et réactif !
Hey!
Thank you for your 5* review and I'm pleased you are happy!
Always here for you 🖤
Avraham | Customer Success
sehr schneller und ausführlicher Chat-Support...mein Problem und meine Fragen wurden direkt und schnell gelöst und geantwortet :)
Hey!
Thank you for your 5* review and I'm pleased you are happy!
I'm glad the team was able to help you!
Keep on ReConverting away!!! $$$$
Always here for you 🖤
Avraham
Customer Success Director
ReConvert
Don't waste your money; this app won't better your business but will take your money from your hard work in achieving your sales. This app has taken money out of my accounts without authorization, approximately $1600, as they have done to other businesses according to the reviews. They are very sly, and I have read in a review here that they changed their free plans by giving only one day's notice. They claim I have been using the app, yet I have screenshots proving they never had access to my customer data, which is essential for the app to function correctly. The app was disconnected after the free trial because it didn't bring any extra sales whatsoever. Yet, they continued to take money from sales they did not contribute to in any way.
M,
Thank you for sharing your experience. I'm sorry to hear about your frustrations.
Our records show that:-
- When you installed the app, permission was provided to charge up to a maximum of $799, in accordance with the pricing terms, was agreed to you by you.
- You had a 30 day trial beginning on 29 December 2022.
- On 21 January 2023 you were charged your first charge of $89.99 as you had between 1,000 and 1,999 orders.
- Since then, and continuing until 17 March 2024, you were charged $89.99 per month (as the number of orders remained the same).
Some months you were also charged a commission of 0.75% on orders where ReConvert technology generated the sale.
On 17 April 2024 you were charged $49.99 as your total orders in this month dropped to between 500 and 999 orders.
On 25 April 2024 you uninstalled ReConvert and made claims that we had fraudulently been taking your money since January 2023.
I would like to help address your concerns and improve your experience. I would personally like to speak with you to understand your goals better and see how we can assist you in achieving the results you want using ReConvert.
Please reply to my email from a week ago, so we can schedule a call. I'm here to assist you and find a resolution together.
Thank you again though for taking the time to share your perspective.
Best regards
Avraham | Customer Success
Great customer support
Hey!
Thank you for your 5* review and I'm pleased you are happy!
Anyone in particular? Let us know - care@reconvert.com
Always here for you 🖤
Avraham | Customer Success
the service is good and they help really well, they made buttons and suggestions that I overlooked
so big thank you Alex
Hey!
Thank you for your 5* review and I'm pleased you are happy!
I'm glad we were able to answer your questions. So proud of the team as always - Alex is great!
Always here for you 🖤
Avraham | Customer Success
thank you Saumya for your excellent support today!
Hey!
Thank you for your 5* review and I'm pleased you are happy!
So happy Saumya was able to help!
Keep on ReConverting away!!! $$$$
Always here for you 🖤
Avraham | Customer Success