Reviews (2,172)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its exceptional customer support, specifically highlighting team members like Katherine, Irene, and Jessa for their responsiveness and professionalism. It is easy to use and requires minimal maintenance after setup, with a robust onboarding process and quick issue resolution. The app offers extensive customization options, allowing merchants to edit HTML and CSS to tailor the aesthetics of their referral programs. It integrates seamlessly with platforms like Shopify and WooCommerce, making it versatile for merchants using multiple online tools. Merchants value its role in transforming customers into brand advocates and boosting sales through referrals, with a responsive design that functions well across various devices. This app supports the creation and management of effective referral programs, enhancing customer engagement and loyalty.

May 23, 2023

Fast support, great functionality. I'm very thankful that they don't force u to use a widget. By far the best referral app i found so far.

Understatement-dev
Sweden
2 days using the app
ReferralCandy replied June 9, 2023

Thank you so much for writing an amazing review, and thanks for reaching out to us so we can help resolve your concerns. :)
- Lorraine

June 23, 2016

Wasn't very successful for me, the most frustrating part was being hounded with emails from them, had to ask them to stop!

Misformake
United Kingdom
About 2 months using the app
ReferralCandy replied May 13, 2021

NB: This review is from 2016, about a previous version of ReferralCandy.

Thanks for the review. Unwanted emails is a bad experience and I apologize for this. We have since made a number of updates that prevent this from happening and gives you more control over when emails go out, how often, etc. We hope you can give us another try.

March 7, 2019

Fantastic service provided by Jon. In the world of e-commerce it can be difficult to get timely support from software and apps. Jon, on the other hand, had our request resolved in under 15 minutes! Thanks again!

BedInABox
United States
2 days using the app
March 24, 2022

Im starting with this app, support has been excelente Jelson, thanks again. Once I see the results I will post another review regarding the results.

ICCTUNING
Spain
About 1 month using the app
ReferralCandy replied March 28, 2022

Yaaayy! We're so excited to see how your referral campaign grows. Oh, and thank you for this review! :)
-Jelson

April 13, 2021

I wish there was more flexibility with the design customization, but the customer support was very responsive and answered all of my questions very quickly.

Rigby
United States
About 1 month using the app
July 3, 2019

Upon using this app Mr Derek Benito first and foremost was very knowledgeable and helpful. He guided me through with ease and I felt very comfortable following his instructions. I tried my hardest to confuse him with my lack of knowledge but it just didn't work. Kudos to Great Service!!!

Whipped-Scented-Shea-Butter-
United States
2 days using the app
December 1, 2020

Great app, easy to install and to use. Had a few questions, Derek from The Referral Candy Team solved all my questions and provided an excellent service.

ZODI
United States
2 days using the app
February 17, 2021

Customer service was incredibly helpful with getting set up and running tests to make sure things are working correctly. There is a bit of a learning curve, and some of the UI can be a bit difficult to navigate. That's the only reason it's not a perfect score.

Robolink
United States
About 1 month using the app
June 13, 2019

Great app. Easy to set up and super responsive customer support team. Not many apps have the support that responds in minutes. Karen was super helpful :)

GlorySmileCo
Bulgaria
1 day using the app
Edited May 15, 2023

UX can be improved in terms of functionality and ease of allowing customers to edit things without a developer. However, both Cris and JC were wonderful in assisting with any help that was needed and any questions we had. Customer Support was great and responsive.

Waggly
Australia
About 1 month using the app
ReferralCandy replied May 10, 2023

Thanks for the feedback. Please let us know which part of settings you need a developer for and we will get back to you the soonest possible time to provide assistance. Thank you and looking forward to hearing from you soon.