Reviews (2,172)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its exceptional customer support, specifically highlighting team members like Katherine, Irene, and Jessa for their responsiveness and professionalism. It is easy to use and requires minimal maintenance after setup, with a robust onboarding process and quick issue resolution. The app offers extensive customization options, allowing merchants to edit HTML and CSS to tailor the aesthetics of their referral programs. It integrates seamlessly with platforms like Shopify and WooCommerce, making it versatile for merchants using multiple online tools. Merchants value its role in transforming customers into brand advocates and boosting sales through referrals, with a responsive design that functions well across various devices. This app supports the creation and management of effective referral programs, enhancing customer engagement and loyalty.
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I submitted a ticket with a question about set up of Referral Candy and received an immediate response including a very clear and easy to follow video. I had a couple trouble shooting questions which were all answered promptly by Cris, who successfully helped me resolve my questions. Great support.
We're happy to hear you're happy with our service! Let us know if you need help, we're here for you - Cris
JC from Referral Candy was super helpful and incredibly attentive, providing detailed and helpful feedback every step of the way. A+ for customer service!
So far so good but I'm not sure it's worth it for my micro store yet. Time will tell. Great customer service from JC!
Great app, great customer service, JC was very helpful answering all my questions, thank you for your patience!
Thanks so much! Glad I could help. — JC
Quick response from JC. Looking forward to completing the set up process. My question was answered in a timely manner. Much appreciated. Thanks JC!
We're also looking forward to seeing how you run your referral campaign to success! Thanks so much for this review as well.
- JC
Having a live chat with operators online all the time is great. DEREK was really helpful!
Tippy did an excellent job at customer service. I had some issues and had them resolved. We haven't gotten a referral yet through the app but hope to have one soon.
DWIGHT was really helpful in answering my questions when our team needed the support. We are new in using Referral Candy, and we are already liking it!
Have just integrated this - so I have not been able to fully try it out yet but I had a number of questions on integration and setup (since we have a unique product + subscription) and Derek from customer service was super helpful! He helped me continuously until we sorted it out and set up the program the way I wanted to.
We recently used ReferralCandy and Derek was very helpful and responded to my question quickly! I would like the app better if we could run two campaigns at once through one account.