Referral Candy & Affiliate , 2,132 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its ease of use, seamless integration with platforms, and its ability to enhance referral programs and sales. They value the automation features, customization options, and multi-campaign handling. The customer support team is praised for their responsiveness and proactive approach, with the live chat feature noted for quick and effective problem-solving. Some merchants report significant revenue increases due to the app, and the multi-language support is also appreciated.
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Amazing experience so far, JC was super helpful! Will update again after the first few months of use
You are most welcome, and it was great talking to you. :) - JC
AMAZING CUSTOMER SERVICE! I REALLY LOVE THE APP IT'S A GREAT REFERRAL PROGRAM AND THE CUSTOMER SERVICE IS OUTSTANDING
Apps looks great, customer service is great. Help at the very beginning to install it, customize it and whatever you need. Only good words for the team.
Thank you so much for this wonderful feedback! We appreciate it. :) Please let us know anytime you need help.
- Benz
Wonderful support by Benz. She gave fast response and was very helpful providing all the information we asked.
We're glad Benz was able to help! - Tom
$149 a month if you want to use your own HTML templates for the emails that the app sends to customers. The standard 'free' templates are very basic with very few options. Discount code limitations mean that you can either have full automation or adequate fraud prevention, but not both. Very high fees for what is basically an automated email dispatch system.
NB: This review is from 2015, about a previous version of ReferralCandy.
Thank you for your feedback. We took your feedback into account when we updated our app:
- All plans now include access to full customization of templates. There is no need to pay more for using your own templates.
- We have also upgraded our app to be able to generate unique coupon codes. So you can have the best of both worlds: both full automation and good fraud prevention.
We hope this addresses your concerns, thanks for trying us out. - Jaime R.
Great assistance, polite and even if my english is not so perfect. Referral Candy works perfectly and has a lot of nice features.
It has been a pleasure assisting you today. Feel free to reach out anytime.
-Benz
Only just started using this but seems simple and easy. Had a few questions + Dwight in customer service was extremely friendly and helpful (only 4 stars as haven't had much chance to test it out yet)
"Per Use" pricing is a not correct. If you look at their pricing, they charge a minimum monthly fee ($15, $45, $155, $885) if you do not have enough commission to cover that fee. Not only that but ReferralCandy takes a whopping maximum 7.5% commission on referral sales.
This is not recommended for small businesses or businesses on a tight budget.
NB: This review is from 2014, about a previous pricing structure
Thank you for the feedback. We’ve since come out with a pricing structure that we believe best aligns our interests with yours; where we succeed when you succeed. I realize it’s been a while, but you can check it out on this page: https://www.referralcandy.com/pricing and let us know what you think. - Jaime R.
App wont complete the account set-up process upon installation - just gets stuck on the Referral Candy website.
Hi there. Apologies if you're having a hard time completing the signup process. We saw the message you sent our team earlier and one of our success managers is reaching out to you to help quickly get this sorted. Thank you!
UPDATE:
Hi again, we’ve been trying to reach you. We’ve figured out what happened and the fix is fairly simple to implement (instructions also sent via email). Just let us know as soon as you are ready and we’ll help get everything setup.
Derek was awesome in helping explain the app. We will most likely install but as we grow there are some limitations that will make it obsolete and cumbersome for us.