Reviews (2,739)

Overall rating
4.8
Counts per rating level
  • 84% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its insights into customer behavior, crucial for optimizing conversion rates. It's particularly useful for new businesses monitoring marketing efforts with features like session recording and heatmaps. The app is easy to integrate and use, offering a free trial or plan. Customer support is praised for being responsive and helpful, enhancing the overall user experience.

Edited April 28, 2020

The App seems legit, and looks to be better than the other paid app that does a similar job. Time will tell - i will make sure to come back and adjust my review accordingly

Choppn' Knives
Greece
21 days using the app
June 13, 2020

i love this app i can see everything this really enables you to catch and correct so many things or just insite provide better service this is wonderful great job keep it up

sportnfit
United States
21 days using the app
Edited October 17, 2019

Awesome insight! Easy to customize in terms of how you replay the session like skipping idle time and more.

Mighty Paw
United States
21 days using the app
April 21, 2020

great app! really usefull. i can't believe how much it helped me to improve my online store. I think it should be in every store

General Products Roma
Italy
21 days using the app
June 14, 2021

I used the app to see how my customers react on my website. So far it has helped as I just downloaded the app. Will give a better review once I have used it for awhile.

Noir Envy Boutique
United States
18 days using the app
CartKit replied June 14, 2021

Thanks for taking a moment to share a review. We welcome all feedback! If there's anything you have troubles with, reach out at replay@cartkit.com or in live chat :)

We'll be in touch soon!

- CartKit Team

March 5, 2021

It recorded my test video but it wasn't recognized as part of the quick onboarding. Will see how it records my actual traffic.

Westshop
United States
18 days using the app
July 9, 2019

very good app helping to understand customers especially becauuse its free thank you for your help .

Velves
Morocco
21 days using the app
June 13, 2020

just awesome this app does what no one can, we can actually watch what customers are checking out on our site and its completely free

WEST VIBE
India
21 days using the app
Edited May 28, 2020

Instale la aplicación para ver en que puedo mejorar la experiencia de compra por parte del visitante

FMstorecr
Costa Rica
21 days using the app
February 28, 2020

It works great right out of the box. No issues at all. It's amazing to be able to see those replays. Very interesting tool, good to have.

ClickCalm
Brazil
21 days using the app