Replyco ‑ eCommerce Helpdesk

Replyco ‑ eCommerce Helpdesk

From $70/month. Free trial available.
Rating (4.3)
Reviews

About this app

Launched

October 11, 2022

Languages

English

Works with

Amazon, eBay, Facebook Messenger, Linnworks, Many More, Telegram

Centralize all your customer questions in one place. Respond to them in minutes, not hours or days.

With Replyco, you can easily manage all your customer questions, from all selling and social media channels, in one intuitive inbox. What's more - all conversations come with a 360-degree customer view including order details and previous purchase history, making a job of responding to them much easier and hassle-free. Automate tasks, streamline your workflows and deliver exceptional customer support in a fraction of the time.

With Replyco, you can easily manage all your customer questions, from all selling and social media channels, in one intuitive inbox. What's more - all conversations come with a 360-degree customer view including order details and previous purchase history, making a job of responding to them much easier and hassle-free. Automate tasks, streamline your workflows and deliver exceptional customer support in a fraction of the time. more
  • Connect to all major selling channels and social media platforms.
  • View and reply to all messages from one place.
  • Access important customer and order data when viewing a message.
  • Automate message management with auto-assign, auto-responders and more.
  • Save time with customizable email templates (canned responses).

Pricing

Basic

$70 / month

  • Unlimited tickets messages
  • Unlimited users
  • Unlimited integrations
  • Industry-leading helpdesk
  • Auto-matched order deta
  • Priorities and SLA
  • +More

7-day free trial

Standard

$140 / month

  • Unlimited tickets messages
  • Unlimited users
  • Unlimited integrations
  • Includes all Basic features +
  • Amazon feedback requests
  • Smart filters
  • +More

7-day free trial

Business

$350 / month

  • Unlimited tickets messages
  • Unlimited users
  • Unlimited integrations
  • All Standard features +
  • Custom fields
  • Dashboard customisation
  • +More

7-day free trial

Basic

$70 / month

  • Unlimited tickets messages
  • Unlimited users
  • Unlimited integrations
  • Industry-leading helpdesk
  • Auto-matched order deta
  • Priorities and SLA
  • +More

7-day free trial

Standard

$140 / month

  • Unlimited tickets messages
  • Unlimited users
  • Unlimited integrations
  • Includes all Basic features +
  • Amazon feedback requests
  • Smart filters
  • +More

7-day free trial

Business

$350 / month

  • Unlimited tickets messages
  • Unlimited users
  • Unlimited integrations
  • All Standard features +
  • Custom fields
  • Dashboard customisation
  • +More

7-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

12 reviews

Overall rating
4.3
Counts per rating level
  • 92% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 8% of ratings are 1 stars
August 22, 2023

The features look great on the surface but it's unclear how the automation/chat system works - so you have to setup a free trial to check that. So I authorized $350 to try everything out and nothing works. Locked out of everything in the admin panel - all the links are there but 100% of them do not work (except for the link to your gitbook manual). The support system so far is pretty awful - which is a red flag for anyone looking to purchase a good support system. Until we can actually use this, 1 star.

THE CRONUS SHOP
United States
25 minutes using the app
October 18, 2022

We currently use the Replyco App which links to our Shopify Account. It brings all messages and queries from Shopify and all our other sales channels into one easier-to-use interface.
It enables us to keep track of queries, cancellations and much more without having to worry about them getting lost in our inbox. Support is always on hand if an issue arises and the monthly cost is far less than having to employ more personnel to deal with messages etc.

Thunderfix Hardware
United Kingdom
Over 2 years using the app
October 24, 2022

I absolutely love replyco. Have been using them for almost 2 years now, their customer support team is so good. Alex basically set up the entire integration for us and it's been seamless ever since. I've also found them to be cheaper than other apps we tried before. Would definitely recommend.

Cheeky Zebra
United Kingdom
Over 2 years using the app
October 12, 2022

We have been trading online for over 20 years and managing emails has always been a key part of our business, prior to moving over to Replyco we were managing our emails via outlook, this was becoming increasingly time consuming and inefficient. Maintaining a consistent style of messaging was also proving to be difficult as our business grew employing more people to manage the messages. We have been working with Replyco for almost 2 years now and the time savings have been considerable but perhaps more importantly than this is the fact that we have been able to improve our metrics. In terms of how fast we can respond to messages and that simple “where’s my item” type messages can be answered efficiently and quickly with improved customer satisfaction.
Alex and his team set a very high standard in customer care, and we have benefited from their hands on approach to working with us, the onboarding was simple and efficient. If your business is still in a fledging state or you have many years of experience, I would highly recommend Replyco without any reservations

Thorness.co.uk
United Kingdom
About 2 years using the app
October 27, 2022

We have been using ReplyCo for a few years now, since its launch pretty much, and it has massively helped us streamline our customer services side. Integration with eBay, Amazon, Linnworks and Shopify means a big reduction in time wasted to go find order details in multiple channels. Also, as important, Alex and the team are super helpful and always respond and resolve any minor issues quickly. 100% recommended.

eZoneTrading
United Kingdom
About 2 years using the app

About this app

Launched

October 11, 2022

Languages

English

Works with

Amazon, eBay, Facebook Messenger, Linnworks, Many More, Telegram

Built by Replyco - eCommerce Helpdesk

About Replyco - eCommerce Helpdesk

4.3 average rating

1 year building apps for the Shopify App Store

20-22 Wenlock Road, London, BFP, N1 7GU, GB

Support

Send a message

1-407-588-2574

help@replyco.com

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