Overall rating Based on 34 reviews
The Mom Store
It is a very useful app to manage returns and send automated messages to the customer. Very easy to install as well. However, a big, glaring gap, is that we cannot download return information into a CSV and hence it becomes difficult to analyze the data. Their analytics are also not very useful as the returns are available only in 'numbers' and not in value. We cannot build our own reports either. Request team to please work on this feedback. Otherwise app is very easy to use and navigate.
Overall, functionality of this app is pretty good and it looks great on the front end. Support was very helpful with custom CSS to make it match the color scheme and typography of my website. I love how customizable the automation is. A few areas that are lacking:
1). The built in emails aren't very good and require a lot of work to make them usable. Doesn't mirror the look of shopify emails at all.
2). There is no option to not include the shipping cost in the total refund amount shown to your customers on the returns portal. So when your customer makes their own return request, the full amount of their order including shipping cost is displayed as what the total refund will be. You can add a note below this that explains this may not reflect the actual refund amount, but why should you have to? This seems like a big oversight just asking for misunderstandings with your customers. What business owner has time for this? I contacted the developer about it and he said he has no plans to fix this or add a feature that would allow you to set your preferences for it.
I continue to use this on my stores because it is still the best option we found for us in this price range and I am happy with it in other areas. I just wish they would add a feature to address this problem and not just work around it. This would be a 5 star rating if this was fixed. I will update my review to 5 stars if this ever comes out!