Overall rating
4.2
Counts per rating level
  • 84% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 0% of ratings are 1 stars
May 17, 2024

The review does not have anything to do with how the app works, but with the customer service that we received and the business practice of the company that owns the app. The app was installed almost year and a half ago on our store and was not once utilized, it just got lost among others and due to our scale and the fact that we have 3 stores to manage, no one noticed this. We were naturally billed the whole time and in lights of positive business practices, due to the fact that we never used the app, we were expecting to get a substantial amount of money back. This did not happen as we only got three last months back.

vacier-us
United States
Over 1 year using the app
Edited February 23, 2017

Not good. It creates a very easy top use interface for customers to fill out RMA requests, emails you the details, and then stops. Nothing else. $18.99/month for a simple email user interface?

Unless I'm missing something, it's not worth $5/month. And If I am missing something, it needs better instructions.

Titanparacord
United States
24 minutes using the app