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Returns Management System

Returns Management System

Developed by Spice Gems

28 reviews
Price: $19.99 / month Free Trial: 30 days More info
  • Only App that Allows your customers to return Multiple Products in a Single Request
  • Only App that provides highly informative Graphical Reports about Most Returned Products and more....
  • Send prepaid shipping labels to customers. Let customers print their own prepaid shipping labels

The Returns Management System App integrates with Shopify and provides for a seamless experience for managing returns. We make it easier for your customers to file a return and we make it easier for you handle returns requests.

Spend less time in managing returns and more time in growing your business.

This app is bundled with tons of features. Some notable features are:

1. Easy for Customers

A customer can quickly create a Return Request without even logging in. Simply embed a Request Creation form on your store and allow your customers to create returns without logging in.

2. Easier for Owner

As a Merchant you can quickly create a Return Request from the Admin Panel. It lets you record everything like Item Status, Quantity , Return Reasons etc.
It can be very useful if you send out Return Forms with the Order Packages. Merchant can enter the Return request in RMS App and take advantage of features like Status Notifications, Label Generation and Reports

3. Send Prepaid Return Shipping Label to Customer (Released)

Admin can quickly generate and send Prepaid Return Shipping label to customers directly from the App.

4. Automate Return Shipping Labels

The App will allow customers to generate and print pre-paid shipping labels without any intervention from support personnel. This will save a lot for time for Shop Owners. Simply activate it from the settings panel and customer will have the ability to create prepaid returns label on their own.

5. Allows your customers to return Multiple Products in a Single Request

RMS is the ONLY App which allows customers to return multiple products in a single return request.

6. Highly Informative and Graphical Reports

RMS is the only App which provides reports like Most Returned Products, Return Percentages etc. These Reports provide actionable insights to reduce costs and improve profitability.

7. Attach images to the return request

Customers can optionally upload images of items (defected parts) while creating a return request. No need to ask them to send images via e-mail.

8. Custom Return Reasons

Set Up Custom Return Reasons like "Wrong Size", "Damaged", "Wrong Color" etc. You can create as many custom reasons to suit your workflow.

9. Custom Item Status

You can set Custom Status for every Item included in the Return Request.

10. Return time window

As the name suggests, this features allows you to define a time window (in days) for creating a return. So if a customer tries to create a return after the time window has passed, the system will display a customizable “Return Window Expired” message

11. Exclude Products from Return

So you don't offer returns on particular products? No problem, simply select a product category and customers wont be able to include them in returns.

12. Disable International Returns

It is now possible to prevent international customers from filing a return request. Read more about this feature here

13. Override Return Rules

Things never work as planned, so we have provided an option to override return rules. As Admin you can override the rules and manually create a return request.

14. Setup Terms & Conditions

Quickly add a Terms and Conditions Check-box on the Request Creation form.


For Free Setup Assistance, Contact us at help@spicegems.com


Visit the RMS Knowledge Base here

Returns Management System reviews

28 reviews
  1. 5 stars (23 reviews)
  2. 4 stars (3 reviews)
  3. 3 stars (1 review)
  4. 2 stars (1 review)
  5. 1 star (0 reviews)

Great app! We can now offer an easy return process for our customers. The development team has been very helpful! Overall, very happy!!!


I just started using the app. When I was having problems with the format I reached out to customer service and they fixed my issue within a day! I recommend having some type of return process in your online store.


This is a great app. I'm a small shop but this makes me feel like a big company. Amazon, Zappos and now I am able to offer hassle-free return shipping to my customers! The development team is amazing and very quick to respond. Very happy!!


We changed from another returns management app from a 'big app development house'; we were apprehensive at first, but we are SO happy we did! The app has functioned near flawlessly since installing it, it has much of the reporting and data capture we're looking for, and -most importantly- it functions seamlessly for our customers & our returns team.

Additionally, when we have had questions, the developer's team has been incredibly responsive and helpful. They also listen when we suggest app modifications or enhancements and let us know if there is likelihood our suggestions could be implemented in future versions or updates.

To date, this has been one of the best apps we've installed on our store.


This is a great app that made all our returns a breeze!
Their customer support is great. They were always readily available and were willing to update the app to match our store's needs and requests.
I would highly recommend going with this app if you are looking for a reliable returns management app that simplifies the whole return process for both the customer and the store owner.


We've had a great response to this app. We process over 16,000 orders a month so be able to have a system for returns that works is great! The support is fantastic and quick. Highly recommend.




We have been very happy with the support and overall functionality of this app. Developer is very responsive and happy to work on minor customizations, which has been really helpful for us. We tried many different return apps and this one was definitely the most user-friendly for us, so would highly recommend.

$19.99 / month
30 days

Support & Sales

Spice Gems
not provided
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