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Returns Management System

Returns Management System

Developed by Spice Gems

27 reviews
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Price: $19.99 / month Free Trial: 30 days More info
  • Only App that Allows your customers to return Multiple Products in a Single Request
  • Only App that provides highly informative Graphical Reports about Most Returned Products and more....
  • Send prepaid shipping labels to customers. Let customers print their own prepaid shipping labels

The Returns Management System App integrates with Shopify and provides for a seamless experience for managing returns. We make it easier for your customers to file a return and we make it easier for you handle returns requests.

Spend less time in managing returns and more time in growing your business.

This app is bundled with tons of features. Some notable features are:

1. Easy for Customers


A customer can quickly create a Return Request without even logging in. Simply embed a Request Creation form on your store and allow your customers to create returns without logging in.

2. Easier for Owner


As a Merchant you can quickly create a Return Request from the Admin Panel. It lets you record everything like Item Status, Quantity , Return Reasons etc.
It can be very useful if you send out Return Forms with the Order Packages. Merchant can enter the Return request in RMS App and take advantage of features like Status Notifications, Label Generation and Reports

3. Send Prepaid Return Shipping Label to Customer (Released)


Admin can quickly generate and send Prepaid Return Shipping label to customers directly from the App.

4. Automate Return Shipping Labels


The App will allow customers to generate and print pre-paid shipping labels without any intervention from support personnel. This will save a lot for time for Shop Owners. Simply activate it from the settings panel and customer will have the ability to create prepaid returns label on their own.

5. Allows your customers to return Multiple Products in a Single Request


RMS is the ONLY App which allows customers to return multiple products in a single return request.

6. Highly Informative and Graphical Reports


RMS is the only App which provides reports like Most Returned Products, Return Percentages etc. These Reports provide actionable insights to reduce costs and improve profitability.

7. Attach images to the return request


Customers can optionally upload images of items (defected parts) while creating a return request. No need to ask them to send images via e-mail.

8. Custom Return Reasons


Set Up Custom Return Reasons like "Wrong Size", "Damaged", "Wrong Color" etc. You can create as many custom reasons to suit your workflow.

9. Custom Item Status


You can set Custom Status for every Item included in the Return Request.

10. Return time window


As the name suggests, this features allows you to define a time window (in days) for creating a return. So if a customer tries to create a return after the time window has passed, the system will display a customizable “Return Window Expired” message

11. Exclude Products from Return


So you don't offer returns on particular products? No problem, simply select a product category and customers wont be able to include them in returns.

12. Disable International Returns


It is now possible to prevent international customers from filing a return request. Read more about this feature here

13. Override Return Rules


Things never work as planned, so we have provided an option to override return rules. As Admin you can override the rules and manually create a return request.

14. Setup Terms & Conditions


Quickly add a Terms and Conditions Check-box on the Request Creation form.

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For Free Setup Assistance, Contact us at help@spicegems.com

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Visit the RMS Knowledge Base here

Returns Management System reviews

27 reviews
  1. 5 stars (22 reviews)
  2. 4 stars (3 reviews)
  3. 3 stars (1 review)
  4. 2 stars (1 review)
  5. 1 star (0 reviews)

Great app and the team are super helpful and responsive! Definitely recommend.

posted

We've been using this app for almost a year now.
Simple to use on front and back ends, and works well!
Glad to have it going into the holiday season this year :)

Their customer service team is super responsive, for the few questions I've had.
The reporting functions are easily accessible but somewhat limited in scope if you're trying to derive close product trends.
They do a great job delivering the big picture and will hopefully improve in years to come.
Overall very happy. Best I've found!

posted

I like the idea of the app and the app is easy to setup. I think it is ridiculous that you can not customize the return window. We offer a 14 day return from the time of delivery. The app automatically starts the window at time of order creation so if you don't ship the same day you are already cutting into the customer's return window. All of our products are made to order so by the time we ship their return window has already expired. I emailed support, they simply said it can not be customized. Other app creators would make an effort to customize the app to the company needs. All and all not thrilled, I removed their app.

posted
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$19.99 / month
30 days

Support & Sales

Spice Gems
help@spicegems.com
spicegems.com
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