Reviews (327)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for streamlining the returns and exchanges process, enhancing efficiency for both businesses and customers. It features a user-friendly interface for easy management of returns, customizable options, and integration with other services. Merchants appreciate the time savings for customer support teams and the actionable insights from analytics dashboards. The app is also supported by a responsive customer service team, available 24/7, praised for their proactive help in setup and customization. Regular updates and responsiveness to feedback contribute to its continuous improvement, boosting customer satisfaction and efficient return management across multiple Shopify stores.
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The customer service of this app is superb! When I got questions that were hard to solve by myself. The customer service staff Nikki sent me a Zoom meeting link and discussed my questions through an online call. She shared her computer screen, opened my portal on her computer, and then helped me finish the setting. With her help, I am able to launch my portal very quickly. Thank you very much again, Nikki, I really appreciate your time and help, and I wish you a beautiful week ahead!!
Really great app and amazing customer service!
Features
> App is able to handle customers uploading photos with their returns
> Questions are customizable based on shop owners' needs
> Emails that customers receive are customizable to reflect shop branding, messaging, etc.
Customer service
> Super fast, I can hardly keep up!
> Super friendly and over the top helpful
Affordable
Customizable
Streamlines the return process for customers which is most important—great app, thanks!!
This app has so far made my returns process simple! I have only just started using it and I am so happy. The support chat is so helpful too.
Takes a bit of learning to figure out but it is SUPER helpful and worth it. Support is amazing about going above and beyond to make sure app does exactly what you need it to do!
What I love most about this app is the endless possibilities. Once you've got the hang of it and covered your returns preferences, you can move on to create a customer retention methods and much more.
Super application ! Très pratique et un gain de temps dans la gestion des retours. Une équipe hyper réactive avec un accompagnement très professionnel.
really good app. is helping me a lot with the returns i'm dealing with. must say really advance AI as well.
Amazing solution! A must have app.
Return go provide us exchange and return experience. Support teams is great.
Well done
Great support - saves me so much time on returns and makes the process simple and easy for my customers. Amazing amount of customization. Highly recommend.
Amazing app, and AMAZING customer service!
If you don't have it yet, download it. It will save you so much time from doing the usual back and forth with your customers. Install and add your carrier (don't forget to add $ balance like I did at first) to get your prepaid labels sent to your customer. Put everyhing on automated and let it go.