Reviews (327)

Overall rating
4.8
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for streamlining the returns and exchanges process, enhancing efficiency for both businesses and customers. It features a user-friendly interface for easy management of returns, customizable options, and integration with other services. Merchants appreciate the time savings for customer support teams and the actionable insights from analytics dashboards. The app is also supported by a responsive customer service team, available 24/7, praised for their proactive help in setup and customization. Regular updates and responsiveness to feedback contribute to its continuous improvement, boosting customer satisfaction and efficient return management across multiple Shopify stores.

December 2, 2021

Brilliant app, which my client is absolutely thrilled with. Best support ever - took time to explain everything and also advised of upcoming updates. Attentive and thoughtful and extremely helpful. Highly recommended to anyone!

Chambers
New Zealand
22 days using the app
October 28, 2022

Une app qui simplifie la vie, modulable sur les raisons des retours et les conditions par type de demande, pays, produit,etc... Le service client est très réactif

G-Heat®
France
22 days using the app
June 8, 2023

We're brand-new in using the app but have been VERY pleased with how easy the integration and setup has been. It's a much more robust solution than our previous solution and much better customer support! Mike, Chris, and several others responded extremely fast via chat and were super professional, helpful, and positive. Made the whole onboarding experience very enjoyable! I would HIGHLY recommend!

Notch
United States
21 days using the app
June 29, 2023

Top notch customer service and everything works great after getting used too. would highly recommend to improve the return workflow of your store!

ספינאלי בע"מ
Israel
21 days using the app
April 27, 2023

Very intuitive and easy to use. ReturnGo took me less than two hours to set up and I'm not a techie. The app is saving us 2-3 hours work per day so it's a great addition to our stack. Best of all, the customer service is OUTSTANDING. They're really quick to reply and they provide solutions within minutes.

SHARKSKIN USA
United States
17 days using the app
Edited May 11, 2023

I've only just added this App and it is so easy to navigate, looks like it will be very beneficial to us and our customers as it allows exchanges and updates stock. Emails go to customers efficiently with updates. Very easy to use, and the 2 problems I couldn't' navigate myself were very quickly and efficiently looked after by the customer service team. Very happy so far.

Just an update / We have been using this app now for a while and it is very reliable and has helped with seamlessly organising returns. Our customers love using it and are happy that they can now do easy exchanges. It syncs perfectly with inventory and orders and the customer service is ten out of ten. Any questions we had were answered quickly and any changes we needed were done. Very very happy with this app.

Verso
Ireland
17 days using the app
July 14, 2022

Can't recommend this app enough. Easy to set up as you can arrange a call after installing so they can talk you though the whole process. I had to use the chat for help a few times and they answered immediately and either did it for us or showed me how to do it. If all that wasn't enough to get you to download this app, we asked for an extra feature as we have 2 kinds of returns and they set the whole thing up for us outside of the normal plan we are on. And it only took a couple of days. Was having the type of day where nothing goes right and honestly, this kindness turned my week around. So get this app!

Awoo Pet Essentials
United States
15 days using the app
September 24, 2021

Customer support is so far so good. App exactly what we need it for and they have upgrade or updates from time to time. Chat support is always helpful and replies within a few hours.

Tallmenshoes.com
United States
15 days using the app
February 7, 2023

The Returns Go App makes the process of returns, exchanges and refunds very efficient. The portal is easy to navigate and the customer service is great. I recommend this app to any business that is looking to streamline their returns process.

BLOSSOM BOX
United States
15 days using the app
July 31, 2021

AMAZING COMPANY! CONSTANTLY IMPROVING THEIR ALREADY AWESOME FEATURES! CEO HELPED ME AT MIDNIGHT HIS TIME AND JUMPED ON A ZOOM TO ASSIST ME! WOW!

Kelley Cawley
United States
15 days using the app